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webcompat / web-bugs

A place to report bugs on websites.
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customer.xfinity.com - site is not usable #73772

Closed webcompat-bot closed 3 years ago

webcompat-bot commented 3 years ago

URL: https://customer.xfinity.com/?beta=1&s_tnt=95952%3A1%3A0&adobe_mc_sdid=SDID%3D31CB9EF7E98A3FF7-798849A093E0A9F0|MCORGID%3DDA11332E5321D0550A490D45%40AdobeOrg|TS%3D1620875197&adobe_mc_ref=https%3A%2F%2Flogin.xfinity.com%2F&CMP=ILC_myaccount_xfinity-learn-shop_re

Browser / Version: Firefox Mobile 89.0 Operating System: Android 10 Tested Another Browser: Yes Chrome

Problem type: Site is not usable Description: Page not loading correctly Steps to Reproduce: pagevwill load then quickly stop and show message saying please refresh and try again .this is continuing

View the screenshot Screenshot
Browser Configuration
  • gfx.webrender.all: false
  • gfx.webrender.blob-images: true
  • gfx.webrender.enabled: false
  • image.mem.shared: true
  • buildID: 20210509185840
  • channel: beta
  • hasTouchScreen: true
  • mixed active content blocked: false
  • mixed passive content blocked: false
  • tracking content blocked: false

View console log messages

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softvision-oana-arbuzov commented 3 years ago

Thank for the report. Unfortunately, a paid account is needed to sign in. image

Having no sign-in credentials I will close the issue as incomplete. If the reporter (or anyone else) can test more in depth and provide more information (email us a test account credentials, attach logs/errors), please feel free to reopen or comment on the issue, and we'll have a thorough look on it.

Suggestion: Try clearing cache/data/cookies, disable Ad-blocker (if available), or use a clean profile, and check again?