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A place to report bugs on websites.
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www.pandora.com - site is not usable #75377

Closed jonzn4suse closed 3 years ago

jonzn4suse commented 3 years ago

URL: https://www.pandora.com/account/sign-in

Browser / Version: Firefox 90.0 Operating System: Linux Tested Another Browser: Yes Other

Problem type: Site is not usable Description: Unable to login Steps to Reproduce: I cannot login even after changing my password. The site works in Chrome, FF 88.0.1, and FF 78.10 ESR

View the screenshot Screenshot
Browser Configuration
  • gfx.webrender.all: true
  • gfx.webrender.blob-images: true
  • gfx.webrender.enabled: false
  • image.mem.shared: true
  • buildID: 20210528214803
  • channel: nightly
  • hasTouchScreen: false
  • mixed active content blocked: false
  • mixed passive content blocked: false
  • tracking content blocked: false

View console log messages

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jonzn4suse commented 3 years ago

I turned off ETP, changed cookie settings to standard, and also tried in safe mode, but no joy.

jonzn4suse commented 3 years ago

Not sure if this helps...

View the screenshotScreenshot
jonzn4suse commented 3 years ago

I was able to replicate the issue in Win 7. see screenshot

View the screenshotScreenshot
softvision-oana-arbuzov commented 3 years ago

Thanks for the report, but I'm not able to reproduce the issue. I was able to sign in successfully. image

Note:

  1. If I try to change the password here https://www.pandora.com/settings/info, it keeps showing me "Incorrect password" message, when confirming the password, both on Firefox and Chrome. image

  2. Using "Forget password" I was able to change the password and I was still able to sign into my account.

Tested with: Browser / Version: Firefox Nightly 91.0a1 (2021-06-02) Operating System: Ubuntu 20.04.2

@karlcow are you able to reproduce it on your side? Can you also check the provided logs?

jonzn4suse commented 3 years ago

OMG! I've had Pandora pinned for sometime, but I opened a new tab, logged in, and it worked. ;-)) Issue resolvled

My small complaint about this site is that after logging in I'm taken to the main page of the site and I have play find my issue. It would be great to be able to just hit login not be taken to the site home page like bugzilla.mozilla.org for example.

Just a thought...

jonzn4suse commented 3 years ago

Peace... ;-))

View the screenshotScreenshot
softvision-oana-arbuzov commented 3 years ago

That is great. @jonzn4suse related to " It would be great to be able to just hit login not be taken to the site home page like bugzilla.mozilla.org for example." you can report it to them directly (https://help.pandora.com/s/?language=en_US)

jonzn4suse commented 3 years ago

Not talking about Pandora, but this site. ;-))