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webcompat / web-bugs

A place to report bugs on websites.
https://webcompat.com
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secure.verizon.com - site is not usable #75467

Closed ghost closed 3 years ago

ghost commented 3 years ago

URL: https://secure.verizon.com/account/forgot-password/cvs?goto=https%3A%2F%2Fmyvpostpay.verizon.com%2Fui%2Fhub%2Fsecure%2Foverview%3Fflow%3D1D

Browser / Version: Firefox iOS 34.0 Operating System: iOS 14.4.2 Tested Another Browser: No

Problem type: Site is not usable Description: Page not loading correctly Steps to Reproduce: I went to switch to desk top on mobile app and 404 error pops up

View the screenshot Screenshot
Browser Configuration
  • None

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ghost commented 3 years ago

How come when I switche to desk top my iCloud account changed/ logged in account?

softvision-raul-bucata commented 3 years ago

@Tai0011 We appreciate your report. I was not able to reproduce the issue. Upon requesting the desktop version of the page, I did not encounter any issues:

mobile: IMG_1098

desktop: IMG_1099

Notes: The same layout is received for mobile and desktop versions across other browsers.

Tested with: Browser/Version: Firefox Daylight 34.0 (4920)/ Chrome 87.0.4280.163 Operating System: iOS 14.4.2

Suggestion: Try clearing cache/data/cookies, disable Ad-blocker (if available), or use a clean profile, and check again? Also, have the required cookies been accepted for this page?

Regarding the iCloud account change, could you provide more info, please? Where did the change occur, were there any error messages encountered, did the device send an notification, etc?

softvision-raul-bucata commented 3 years ago

ping @Tai0011

softvision-oana-arbuzov commented 3 years ago

Closing the issue as Incomplete.