www.xfinity.com - Chatbot page is not available

[dholbert]

URL: https://www.xfinity.com/xfinityassistant/

Browser / Version: Firefox 91.0 Operating System: Android Tested Another Browser: Yes Chrome

Problem type: Site is not usable Description: Page not loading correctly Steps to Reproduce: Visit https://www.xfinity.com/xfinityassistant/ on Firefox for Android (or in Responsive Design Mode with "Galaxy S9" as chosen phone, in a fresh profile.

ACTUAL RESULTS: A "Xfinity Assistant" bar appears at the top, and then disappears (i.e. the whole page ends up blank).

EXPECTED RESULTS: Xfinity Asistant chatbot UI should load.

Browser Configuration

• None

From webcompat.com with ❤️

[dholbert]

When the page goes blank, I can see in DOM Inspector that this initially-non-empty node suddenly becomes empty:

<div id="app" style="height:100%"></div>

So I think the site is triggering some error condition and purging all the content for some reason.

There are a number of JS Warnings Warning: Failed prop type [...] that show up in the web console, as well as this JS Error:

Uncaught Error: only one instance of babel-polyfill is allowed
    <anonymous> https://www.xfinity.com/xfinityassistant/bundle.js:32
    <anonymous> https://www.xfinity.com/xfinityassistant/bundle.js:32
    e https://www.xfinity.com/xfinityassistant/bundle.js:1
    <anonymous> https://www.xfinity.com/xfinityassistant/bundle.js:170
    e https://www.xfinity.com/xfinityassistant/bundle.js:1
    <anonymous> https://www.xfinity.com/xfinityassistant/bundle.js:22
    e https://www.xfinity.com/xfinityassistant/bundle.js:1
    <anonymous> https://www.xfinity.com/xfinityassistant/bundle.js:32
    e https://www.xfinity.com/xfinityassistant/bundle.js:1
    <anonymous> https://www.xfinity.com/xfinityassistant/bundle.js:342
    e https://www.xfinity.com/xfinityassistant/bundle.js:1
    <anonymous> https://www.xfinity.com/xfinityassistant/bundle.js:38
    e https://www.xfinity.com/xfinityassistant/bundle.js:1
    <anonymous> https://www.xfinity.com/xfinityassistant/bundle.js:383
    e https://www.xfinity.com/xfinityassistant/bundle.js:1
    <anonymous> https://www.xfinity.com/xfinityassistant/bundle.js:302
    <anonymous> https://www.xfinity.com/xfinityassistant/bundle.js:302
    e https://www.xfinity.com/xfinityassistant/bundle.js:1
    <anonymous> https://www.xfinity.com/xfinityassistant/bundle.js:177
    e https://www.xfinity.com/xfinityassistant/bundle.js:1
    <anonymous> https://www.xfinity.com/xfinityassistant/bundle.js:1
    <anonymous> https://www.xfinity.com/xfinityassistant/bundle.js:1
bundle.js:32:149978

[dholbert]

...and this error (which maybe is just a downstream effect of the chatbot UI failing to load):

Uncaught TypeError: this.messageRef.current.scrollIntoViewIfNeeded is not a function

[softvision-raul-bucata]

We appreciate your report. I was able to reproduce the issue. The "Assistant" page does not work as expected, being unavailable:

Tested with: Browser / Version: Firefox Nightly 91.0a1 (2015818251 -🦎91.0a1-20210623095324🦎)/ Chrome Mobile Version 91.0.4472.101 Operating System: Samsung A51 (Android 11) -1080 × 2400 pixels 20:9 aspect ratio (~405 ppi density)

Notes:

1. Reproducible regardless of the status of ETP
2. Reproducible on the latest build of Firefox Nightly
3. Works as expected using Chrome:

Moving this to NeedsDiagnosis for further investigations.

[sv-calin]

The issue no longer reproduces on Firefox Nightly 108.0a1-20221102174350 (Android 11).

@dholbert can you check and confirm, please?

[inv_44/2022]

[dholbert]

Confirmed - seems to work now (using Firefox nightly on an Android phone).

Thanks!