webcompat / web-bugs

A place to report bugs on websites.
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libretranslate.com - site is not usable #87317

Closed anedroid closed 3 years ago

anedroid commented 3 years ago

URL: http://libretranslate.com/

Browser / Version: Firefox Mobile 68.0 Operating System: Android 11 Tested Another Browser: No

Problem type: Site is not usable Description: Problems with Captcha Steps to Reproduce: Site is protected by Cloudflare captcha. I am unable to solve it because it shows again and again even though I solved it correctly.

View the screenshot Screenshot
Browser Configuration
  • gfx.webrender.all: false
  • gfx.webrender.blob-images: true
  • gfx.webrender.enabled: false
  • image.mem.shared: true
  • buildID: 20200204012329
  • channel: default
  • hasTouchScreen: true
  • mixed active content blocked: false
  • mixed passive content blocked: false
  • tracking content blocked: false

View console log messages

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softvision-oana-arbuzov commented 3 years ago

Thanks for the report, but I'm not able to reproduce the issue. For me Captcha verification is dismissed and I can access the site. image

Tested with: Browser / Version: Firefox Nightly 94.0a1 (🦎 94.0a1-20210918213140), Firefox Release 92.1.1 (🦎 92.0-20210903235534) Operating System: Google Pixel 5 (Android 11) - 1080 x 2340 pixels, 19.5:9 ratio (~432 ppi density), Samsung Galaxy S8 (Android 9) - 1440 x 2960 pixels, 18.5:9 ratio (~570 ppi density)

@anedroid could you update Firefox to latest version and also could you try clearing cache/data/cookies, disable Ad-blocker (if available), or use a clean profile, and check again? Also if there are any changes made to default settings of the browser (e.g. in about:config) please revert to the default settings.

anedroid commented 3 years ago

The captcha will show if you connect to internet through TOR, no matter which web browser you use.

This Firefox version is just IceCatMobile, the only one Firefox fork where I can install all extensions, even marked as not compatible with mobile version, but it's development stopped on version 68.4.2 on 2020.

I think this issue with this specific site will appear on latest Firefox desktop too, because I've experienced it on many other websites, like digitalocean.com as on desktop as mobile. I marked this old version because I didn't test this site on desktop.

softvision-oana-arbuzov commented 3 years ago

I've checked on Tor and IceCat Mobile browsers and the Captcha verification was not triggered at all.

@anedroid could you check the console logs and add them here?

anedroid commented 3 years ago

I already know why I coudn't solve the captcha. That's not the website's, Cloudflare's or browser's fault. The Adguard browser extension I had installed was breaking captcha, probably by blocking some cookies which are required for it. I'm sorry that I haven't checked it before.

softvision-oana-arbuzov commented 3 years ago

Thanks @anedroid for finding the culprit.