www.xbox.com - Firefox is unsupported browser

[webcompat-bot]

URL: https://www.xbox.com/en-GB/play/launch/cities-skylines---xbox-one-edition/C4GH8N6ZXG5L

Browser / Version: Firefox Mobile 81.0 Operating System: Android 10 Tested Another Browser: Yes Edge

Problem type: Site is not usable Description: Page not loading correctly Steps to Reproduce: failed too play game at all. plese fix

Browser Configuration

• gfx.webrender.all: false
• gfx.webrender.blob-images: true
• gfx.webrender.enabled: false
• image.mem.shared: true
• buildID: 20200804091327
• channel: nightly
• hasTouchScreen: true

From webcompat.com with ❤️

[softvision-oana-arbuzov]

Thank for the report. Unfortunately, a paid subscription is needed to play the game.

I also get the "Unsupported browser" message on Firefox.

Note: The issue is not reproducible in Chrome.

Tested with: Browser / Version: Firefox Nightly 98.0a1 (🦎 98.0a1-20220117035808) Operating System: Google Pixel 5 (Android 12) - 1080 x 2340 pixels, 19.5:9 ratio (~432 ppi density), Samsung Galaxy S8 (Android 9) - 1440 x 2960 pixels, 18.5:9 ratio (~570 ppi density)

Moving to Needsdiagnosis for further investigation.

[qa_03/2022]

[karlcow]

"Learn more" button opens a new window https://www.reddit.com/r/xboxinsiders/wiki/xgspreview/gettingstarted The requirements in https://support.xbox.com/en-GB/help/games-apps/cloud-gaming/about-cloud-gaming doesn't show any specifics.

In https://assets-www.xbox.com/xbox-web/static/js/vendors~en-GB-strings-resjson.0fbf517b.chunk.js

      Browser_IncompatibleBrowser: 'For the best play experience, please use a supported browser.',

{ webRTCSupported: true, gamepadSupported: true, audioSupported: true, activeConnection: true, gamepadConnected: false, highBandwidthConnection: undefined }

And here we are…

{
          desktop: {
            chrome: '>=79',
            edge: '>=79',
            macos: {
              safari: '>=14'
            }
          },
          mobile: {
            ios: {
              safari: '>=14'
            },
            android: {
              chrome: '>=79'
            }
          },
          tablet: {
            ios: {
              safari: '>=14'
            },
            android: {
              chrome: '>=79',
              edge: '>=79'
            }
          }
        }

in their matrix android is chrome only.

Setting a UA with Chrome/80 makes it work.

[webcompat-bot]

Generate outreach template

[mozilla829]

Contacted website via live chat - ticket lodged with relevant team on my behalf - told to expect response in 24-48 hours

[karlcow]

Probably @denschub or @ksy36 would now be better to address this one.

@Movisivi sometimes the outreach effort is not being successful. Some websites have their own business priorities/decisions. We can invite them, but we can't force them into doing something.