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webcompat / web-bugs

A place to report bugs on websites.
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login.xfinity.com - site is not usable #98429

Closed webcompat-bot closed 2 years ago

webcompat-bot commented 2 years ago

URL: https://login.xfinity.com/login

Browser / Version: Firefox Mobile 98.0 Operating System: Android 11 Tested Another Browser: Yes Chrome

Problem type: Site is not usable Description: Unable to login Steps to Reproduce: Will not open Xfinity login I have to change password and verify and gets reloaded over and over again

View the screenshot Screenshot
Browser Configuration
  • gfx.webrender.all: false
  • gfx.webrender.blob-images: true
  • gfx.webrender.enabled: false
  • image.mem.shared: true
  • buildID: 20220117035808
  • channel: nightly
  • hasTouchScreen: true
  • mixed active content blocked: false
  • mixed passive content blocked: false
  • tracking content blocked: false

View console log messages

From webcompat.com with ❤️

softvision-oana-arbuzov commented 2 years ago

Thank for the report. Unfortunately, a special account is needed to sign in. image

Note: Creating an account requires valid data. image

Having no sign-in credentials I will close the issue as incomplete. If the reporter (or anyone else) can test more in depth and provide more information (provide a test account credentials via email, for security purposes, as the comments here are made public, attach logs/errors), please feel free to reopen or comment on the issue, and we'll have a thorough look on it.

Suggestion: Try clearing cache/data/cookies, disable Ad-blocker (if available), or use a clean profile, and check again?

[qa_03/2022]