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webcompat / web-bugs

A place to report bugs on websites.
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account.protonvpn.com - site is not usable #99138

Closed webcompat-bot closed 2 years ago

webcompat-bot commented 2 years ago

URL: https://account.protonvpn.com/login

Browser / Version: Firefox Mobile 97.0 Operating System: Android 12 Tested Another Browser: Yes Opera

Problem type: Site is not usable Description: Unable to login Steps to Reproduce: Said it's unsafe, something is unsecured and won't let me on

View the screenshot Screenshot
Browser Configuration
  • gfx.webrender.all: false
  • gfx.webrender.blob-images: true
  • gfx.webrender.enabled: false
  • image.mem.shared: true
  • buildID: 20220127193706
  • channel: beta
  • hasTouchScreen: true
  • mixed active content blocked: false
  • mixed passive content blocked: false
  • tracking content blocked: false

View console log messages

From webcompat.com with ❤️

softvision-raul-bucata commented 2 years ago

We appreciate your report. I was not able to reproduce the issue. The page loads as expected, with no issues encountered:

Screenshot_22

Tested with: Browser / Version: Firefox Beta 97.0.0-beta.6 (2015859995-🦎97.0-20220127193706🦎) Operating System: Google Pixel 3 (Android 12) -1080 x 2160 pixels, 18:9 ratio (~443 ppi density)

Suggestion: Try clearing cache/data/cookies, disabling add-ons and Ad-blocker (if available) and extensions or use a clean profile, and check again? If there are any changes made to the default settings of the browser (e.g. in about: config) please revert to the default settings and try again. Also, have the required cookies been accepted for this page?

[qa_05/2022]