Investigate web analytics tools

SuaYoo commented 11 months ago

Context

We'd like insight into how users are interacting with app features, and on what device screen sizes, to better inform time spent on developing new features and UX/UI enhancements/fixes.

Goals

Website tracking

Track where users are spending the most time looking at promotional material
Track click-through-rate with any sales funnel related components
Avoid GDPR cookie consent popup garbage
- Plausible avoids this and is cookieless!

User journeys / user trackng

Understand where users are getting lost in our UI and view where their workflows may be getting inturrupted
When features are exposed in multiple places, where do users gravitate towards using them?
How many users get to the "share a collection" stage?
Make clear to users on sign up that we collect infromation about user actions
- @Shrinks99: Don't just sum this up as "we collect telemetry data", actually be a little descriptive
- In-app indications, e.g. sign up flow dialog and "new feature" labels
Org audit logging

Requirements

Can be self-hosted on our existing infrastructure

Options

SuaYoo commented 11 months ago

@Shrinks99 what's org audit logging?

Shrinks99 commented 11 months ago

General term (I think) for admin logs of user actions within a permission managed system, usually a feature required by larger orgs with lots of users to be able to track down where people have edited things that maybe they shouldn't have. If we want to enable this on the front end for org admins, we'll have to track these events for ourselves too!

Here's an example from Discord:

SuaYoo commented 11 months ago

Nice, so for tracking org setting changes? This feels like it should be in its own issue, since it's not directly related to us getting more insight into usage and performance.

SuaYoo commented 11 months ago

@Shrinks99 @emma-sg to investigate deploying Plausible w/ DO

Shrinks99 commented 11 months ago

+1 for should be it's own issue, only mentioned it because we need to collect that data before we can expose it to end users one day!

Plausible is now deployed and tracking webrecorder.net and browsertrix.com.