loading issue

[kiddo2003]

Version

Other

Hardware / Firmware

GRBL 1.1

What happened

if have reinstalled uge platform 2.1.3 over 20 times ,i have followed the installation instructions although its not working. the software starts loading for 2 to 3s after its dies out. is there is any solutions.

https://github.com/winder/Universal-G-Code-Sender/assets/154241717/d3c985db-0d08-4642-8394-a28cacf8d609

log of ugs platform uploaded below: messages.log

How to reproduce

follows the steps as follows in the below video link https://youtu.be/3OdHT98wiNs

Operating System

Windows 11 Version 23H2 for x64-based Systems (KB4023057)

Anything else

i have just now started to learn about cnc. its the first time im installing it.

[breiler]

Thanks for the detailed report! I can't find any errors in the log, but it is missing alot of expected messages.

You could try and delete the config directory, it maybe got corrupt: C:\Users\ANUMESH\AppData\Roaming\ugsplatform

If that doesn't work, I know that the platform we were using was sensitive to special characters in the directory path.

Rename the folders with parantheses and remove those characters, from: C:\Users\ANUMESH\Desktop\New folder (2)\win64-ugs-platform-app-2.1.3 (2)\

To: C:\Users\ANUMESH\Desktop\New folder 2\win64-ugs-platform-app-2.1.3\

[kiddo2003]

Thanks for the detailed report! I can't find any errors in the log, but it is missing alot of expected messages.

You could try and delete the config directory, it maybe got corrupt: C:\Users\ANUMESH\AppData\Roaming\ugsplatform

If that doesn't work, I know that the platform we were using was sensitive to special characters in the directory path.

Rename the folders with parantheses and remove those characters, from: C:\Users\ANUMESH\Desktop\New folder (2)\win64-ugs-platform-app-2.1.3 (2)\

To: C:\Users\ANUMESH\Desktop\New folder 2\win64-ugs-platform-app-2.1.3\

hey, thank you for the help its working now(deleted the config directory followed the above steps )