search

winsiderss / systeminformer

A free, powerful, multi-purpose tool that helps you monitor system resources, debug software and detect malware. Brought to you by Winsider Seminars & Solutions, Inc. @ http://www.windows-internals.com
https://systeminformer.sourceforge.io
MIT License
10.93k stars 1.39k forks source link

Process Hacker not restarting Techsmith SnagIt correctly #1075

Open Almighty188 opened 2 years ago

Almighty188 commented 2 years ago

Describe the bug With the nightly builds of Process Hacker, it appears it is not restarting Techsmith SnagIt 2021 and Techsmith SnagIt 2022 correctly.

To Reproduce Steps to reproduce the behavior:

  1. SnagIt 2021 and SnagIt 2022 both runs with 2 processes. 2021 uses SnagIt.exe as the main process with SnagPriv.exe as the secondary process. SnagIt 2022 uses SnagitCaputre.ee as the main process and SnagPriv.exe as the secondary process. 2.The problem is right clicking on the main process referenced above is supposed to kill and restart the main process and then also kill and restart the secondary process SnagPriv.exe except SnagPriv.exe does not restart so the main process will exit on it's own.
  2. If one kills both the main process and secondary process by selecting both and then terminate both processes and then run the program from the start menu, it will either start up with the main process and the secondary process or only start up with the main process but the main process will exit because the secondary SnagPriv.exe process does not start up.

Expected behavior It is supposed to kill and restart both the main and secondary process which is exactly what happens when I use Process Explorer and click restart on the Main Process. The secondary process SnagPriv.exe will start after the main process.

Screenshots None

Desktop (please complete the following information):

Additional context

dmex commented 2 years ago

right clicking on the main process referenced above is supposed to kill and restart the main process and then also kill and restart the secondary process

Why should it restart the second process?

Almighty188 commented 2 years ago

Not sure how to explain it but it seems like the second process never starts or it has something to do with the way it's killed because it does get killed correctly when using Process Explorer and I can manually start the program after it's killed which is not possible with Process Hacker.