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wireapp / wire

:wavy_dash: Overview of the open source code for Wire
https://wire.com
GNU General Public License v3.0
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Document how to submit bug reports and feature request issues (Android app repos) #391

Open maltfield opened 1 year ago

maltfield commented 1 year ago

Meta: Issue with Issue Locking

Unfortunately, the previous issue was locked, so I'm forced to create a new issue

In general, please do not lock legitimate issues immediately after closure. It prevents the reporter from being able to confirm if the issue was resolved or not.

If a reporter's issue is locked yet they confirm that the issue was not fixed, then the only option the reporter has is to create a new issue that links back to the old issue. This is bad for the reporter, the devs, and other users searching through old issues..

Issue

Please document how we're supposed to submit:

  1. Bug Reports and
    1. Feature requests

for Wire software on Android on the relevant github repos:

  1. https://github.com/wireapp/wire-android
  2. https://github.com/wireapp/wire-android-reloaded

I ask because the README.md file for both of these repos don't mention how to submit bugs/feature issues:

  1. https://raw.githubusercontent.com/wireapp/wire-android/develop/README.md
  2. https://raw.githubusercontent.com/wireapp/wire-android-reloaded/develop/README.md

Note that there is no "Issues" button at the top of these two repos. I came here to report this instead, but I'm not sure if that's what I'm supposed to do because it doesn't appear to be documented

(also wtf) this boilerplate issue template

Curiously, when I open an issue in this repo, I the issue is preloaded with the following text

Hi 👋, 

thanks for reaching out!

If you are reporting a bug or have an issue for a specific platform or project, please open the issue in the corresponding repository:

- [iOS](https://github.com/wireapp/wire-ios)
- [Android](https://github.com/wireapp/wire-android)
- [Web App](https://github.com/wireapp/wire-webapp)
- [Server](https://github.com/wireapp/wire-server)

Solution

The solution to this issue is to add a section to the following files that explains how to submit bug reports and feature requests

maltfield commented 1 year ago

@tmspzz responded

I removed the ability to open issues due to the abuse developers were subject to.

You can find in the application itself a button to report a bug. Feel free to use it to request features as well.

maltfield commented 1 year ago

@tmspzz thank you for the information, but that does not address this issue.

This issue is to address the documentation. Adding the info to this github issue does not address the documentation issue.

Please read the Solution section above for how to address this issue. And please don't lock this ticket, so that we can collaborate on a fix.

burdges commented 1 year ago

You can find in the application itself a button to report a bug. Feel free to use it to request features as well.

This button does not work.

It pops up share dialog that says "-- DO NOT EDIT --", but no way actually submit the report. If you pick a messanger & contact with whom to share, then it gives an error that it cannot handle the data, and if you press copy then the wire app crashes.

It's possible wire wants to share the report over wire itself, but somehow fails to do so, which dumps the user back into the share dialog.

This is on Graphene OS, aka stock Android, without google play services.