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wireapp / wire

:wavy_dash: Overview of the open source code for Wire
https://wire.com
GNU General Public License v3.0
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Conversation migration seemingly bricks account #410

Closed burdges closed 1 month ago

burdges commented 3 months ago

If you share the chat history from an old device to a new device, and then lose the old device, then you cannot delete the old device, and your contact's old messages go only to the new device.

There is afaik no way to resolve this problem. Instead you must create a new account, and then find and ask each of yourt old contacts to remove your old account.

burdges commented 3 months ago

A wire device list should show this remove button: Screenshot_20240606-203034

If the conversation history was transfered, then the device shows this screen without the remove button: Screenshot_20240606-202918

There is now no way to remove the lost and possible compromized device.

MohamadJaara commented 1 month ago

Hi, thanks for the report. This issue should be resolved in our next release of v4.8.

MohamadJaara commented 1 month ago

the release is out, will close this one for now, please feel free to reopen it if not fixed