wise-foundation / wise-website-requests

This is a public repo for users to submit reports of bugs/issues or request new features for the WISE Token website
https://wisetoken.net
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[BUG] unable to reserve wise due to payment method being grayed out #7

Closed danitorres55 closed 3 years ago

danitorres55 commented 3 years ago

Describe the bug I am unable to reserve wise tokens if metamask wallet has not funds. The payment method drop down is grayed out.

To Reproduce Steps to reproduce the behavior:

  1. Go to 'wisetoken.net'
  2. Click on 'Metamask' add on or 'Connect with Metamask' button at the top of the page
  3. Login to Metamask
  4. Click on 'Buy' to purchase ethereum and fund account
  5. Click on 'Continue to Wyre'
  6. Enter amount you'd like to purchase

Expected behavior Payment method should be a selectable field or there should be guidance on how to connect Wyre to Metamask in order to fund account.

Actual behavior Payment method is grayed out.

Workaround Funding the Metamask wallet directly allowed me to reserve wise tokens. Someone less technical however would probably give up because there isn't much info on the web and I wasn't able to find any directly related to the issue I was experiencing. If the only way to fund account is by having funds in Metamask, then there should be some help tips or info somewhere on the page that informs the user.

Screenshots

wise

Desktop (please complete the following information):

Smartphone (please complete the following information):

Additional context I've seen youtube vidoes where users have multiple different options to fund metamask account such as coinbase. I was only able to see Wyre and direct deposit. I tried connecting my metamask account to coinbase to see if that would change my options but it did not.

coffee-converter commented 3 years ago

@danitorres55 that page is from Wyre, not the wisetoken site itself. We can't control how their interface works. You can open an issue with Wyre and/or Metamask about this.