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wit-ai / wit

Natural Language Interface for apps and devices
https://wit.ai/
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[URGENT] Not getting intent via /message API in production app #2700

Closed anjaly closed 7 months ago

anjaly commented 7 months ago

Hi team,

We had a problem with one of our production apps today (worked till 3:37am UTC). When checked after logging into the wit.ai account, the inputs in the 'Understanding' tab return the correct intent. But with the /message API, the same input returns the below response.

{ "entities": {}, "intents": [], "text": "hi", "traits": {} }

We need to check urgently why the API isn't returning the intent. Please help.

AppId: 852586566300145 AppId: 240207492155841

Thanks

r-alnairab commented 7 months ago

We had the same issue, but the engine is working now. Is it working for you now @anjaly ??

halemrani1996 commented 7 months ago

same issue and These apps IDs: 1920151674738030,1850539691729312

anjaly commented 7 months ago

@r-alnairab The above mentioned app ids are working but have issue with another app id also 972992800582921

r-alnairab commented 7 months ago

@anjaly seems like instability issue

nomiero commented 7 months ago

Please let us know if the issue is still happening. It should be resolved now.

halemrani1996 commented 7 months ago

Please let us know if the issue is still happening. It should be resolved now.

on my apps the issue was solved.

anjaly commented 7 months ago

Please let us know if the issue is still happening. It should be resolved now.

@nomiero The issue is fixed now.