CS.4 - Make a complaint form

[jkmnch]

Epic: What's the big picture?

This is an online form to collect all the information necessary for the WMCA team to handle a complaint. The current complaints procedure is to send an email.

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Story details

As a

Transport user

I need to

Make a complaint about a service or product online

So that

The issue can be resolved quicker

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Acceptance criteria

• [x] Create user flow and define what information we need to capture
• [x] Create prototypes of the new forms
• [x] Present prototypes to stakeholders
• [x] Develop form
• [ ] Connect front-end to customer services MS Dynamics CMS
• [ ] Launch form into beta
• [ ] Fix any bugs or issues
• [ ] Get a public URL set up by Infrastructure
• [ ] Form is live on TfWM website

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[sam-wmca]

This is dependant on the postman API being developed by the Core Dev Team, like the contact us forms