TK3.16 - Transactional emails when a new Swift card has been created by Euclid - Githubissues

wmcadigital / wmn-sprints

A place to centralise Sprint planning for the Transport Website project.

https://designsystem.wmnetwork.co.uk

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TK3.16 - Transactional emails when a new Swift card has been created by Euclid #83

Closed mrmjprice closed 3 years ago

mrmjprice commented 3 years ago

Epic: What's the big picture?

Story details

As a

person who will receive a new Swift card

I need to

know when my Swift card has been posted

So that

I can be confident I will receive my Swift card soon to travel with

Acceptance criteria

[ ] We need to user test to see if this could be one email or needs to be two
[ ] Transactional email (Email 1) is triggered in Campaign Monitor when a user's Swift card has been created
[ ] Transactional email (Email 2) is triggered for 9am the next day after a user's Swift card has been created

Email 1

[ ] User knows their Swift card has been made and will be posted shortly (some possible pushback about this because we only know the card has been made, not that it's in the post)
[ ] User knows who to contact for help

Email 2

[ ] User knows how to use their Swift card
[ ] If the card is PAYG, the user knows how to collect to their Swift card

KaterinaKir commented 3 years ago

This task is closed. Swift team will review email communication.