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wolfgangimig / itol

JOA based issue tracker for Microsoft Outlook
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Issue Tracker Addin Outlook 2010 #54

Open mcauliffe11 opened 8 years ago

mcauliffe11 commented 8 years ago

I am having an issue with the addin. It will not activate and see a load behavior message "Not Loaded. A runtime error occurred during the loading of the COM Add-in" i have uninstalled and deleted the registry keys and and reinstalled and it will not active and also get the load behavior message. Does anyone have a workaround to get this installed correctly?

wolfgangimig commented 8 years ago

In order to enable an additional logging, please add the following registry values:

Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\SOFTWARE\WILUTIONS\JOA\JoaCtrl]
"LogFile"="d:\\temp\\log\\joa.log"
"LogLevel"="debug"

[HKEY_CURRENT_USER\SOFTWARE\WILUTIONS\JOA\JoaCtrl\Register]
"LogFile"="d:\\temp\\log\\joa-register.log"
"LogLevel"="DEBUG"
"LogAppend"="false"

Regards

DiegoJArg commented 7 years ago

Hi. I am having the same issue. With Outlook 2010, the plugins is correctly installed, no error showing Windows Events Logs of Outlook but the Issue Pane is not showing up. I have sended screen captures to wilutions@googlemail.com.

The JOA library is not available to download. Link is broken. http://www.wilutions.com/joa/index.html

But, the ITOL Addin seems to include it, since Outlook is showing 2 plugins added: JOA and ITOL. All files are under: C:\Users\jacobi.d623\AppData\Local\Issue Tracker for Microsoft Outlook 32bit So I have installed now the vcredist_x86.exe

I have executed your REG but changed rutes to C:\ and no new file was created.

How can I make this to work?

wolfgangimig commented 7 years ago

Hi Diego,

Please go through the following steps:

I have repaired the link to the JOA example. Thanks for this info. However, it's not required for ITOL.

Regards, Wolfgang

DiegoJArg commented 7 years ago

Hi Wolfgang, Attaching results.

joa.log.txt

wolfgangimig commented 7 years ago

HI Diego,

following the Log file, the Add-in is loaded. It successfully connects to the JoaUtil-Add-in and to the Explorer and Inspector views. It receives all startup calls, but the call "GetCustomUI" is missing. This function has to be called by Outlook. It returns the information about the button on the toolbar.

Unfortunately, the log files does not give any hint about the reason.

Others have also had problems running ITOL with Outlook 2010, see https://github.com/wolfgangimig/itol/issues/43 https://github.com/wolfgangimig/itol/issues/58

Could you try the installation on another workstation? or for another user account on your workstation?

Regards, Wolfgang

DiegoJArg commented 7 years ago

Mmm. No. Since the workstation is at work i can not change outlook. I could run more tests for you if you want. Otherwise I guess ITOL is not compatible with any version of outlook.

El 23 ene. 2017 18:25, "Wolfgang Imig" notifications@github.com escribió:

HI Diego,

following the Log file, the Add-in is loaded. It successfully connects to the JoaUtil-Add-in and to the Explorer and Inspector views. It receives all startup calls, but the call "GetCustomUI" is missing. This function has to be called by Outlook. It returns the information about the button on the toolbar.

Unfortunately, the log files does not give any hint about the reason.

Others have also had problems running ITOL with Outlook 2010, see

43 https://github.com/wolfgangimig/itol/issues/43

58 https://github.com/wolfgangimig/itol/issues/58

Could you try the installation on another workstation? or for another user account on your workstation?

Regards, Wolfgang

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DiegoJArg commented 7 years ago

May you take a look at https://www.codetwo.com/freeware/task-workflow/ It's a free software of a very similar concept. It does works to create that button in the StartPanel. Maybe another function with forward compatibility is being called.

Can you add any other way to instantiate the ITOL Panel? If it receives all startup calls and you are using Java, then you may be able to instantiate a separated Java UI.

A way to solve it may be to workaround it. You have my work email. I can run the tests.

wolfgangimig commented 7 years ago

Outlook stores some viewing information about an Add-in in the registry. Sometimes, this information disturbs the Add-in execution. Please go through the following steps:

DiegoJArg commented 7 years ago

•Delete key HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\14.0\Outlook\Addins\ItolRedmineAddin.Class NOTHING FOUND •Delete key HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Resiliency\CrashingAddinList NOTHING FOUND •Delete key HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Resiliency\DisabledItems FOUND A BINARY STRING. DELETED. NOTHING CHANGED IN OUTLOOK.

See the attached plugin list.

captura

Rasenkantenstein commented 7 years ago

Hi would also like to add my issue to this section as it also seems to be the problem with my outlook 2013. When installing (or re-installing) everything works fine up to a point where it doesn't work anymore. I couldn't figure out what causes the plugin to disable itself...

Anyway:

Unfortunately I don't have admin privileges on my computer.

Thank you!

wolfgangimig commented 7 years ago

Outlook disables an add-in that needs more than one second to start. Maybe this happens here. If so, you should find a warning in Windows event log.

This registry key should prevent Outlook from disabling the add-in:

HKEY_CURRENT_USER\Software\Microsoft\Office\\Outlook\Resiliency\DoNotDisableAddinList

Start notepad and paste this lines:

Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Resiliency\DoNotDisableAddinList]
"ItolRedmineAddin.Class"=dword:00000001

Replace 16.0 with your Outlook version number (2010: 14, 2013: 15, 2016: 16) Save and rename to extension ".reg". Double-click the file to import the registry.

Delete the following keys (replace 16.0 with your Outlook version number):

HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Resiliency\CrashingAddinList
HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Resiliency\DisabledItems

Re-start Outlook. Enable the add-in, if it is disabled.

Regards, Wolfgang