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wooclap / moodle-mod_wooclap

Moodle plugin for Wooclap (https://www.wooclap.com/).
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Update error from 2020102900 (on moodle 3.5) to 2021062500 (on moodle 3.9) #9

Closed Gael-Mifsud closed 3 years ago

Gael-Mifsud commented 3 years ago

Hello,

On a test platform we upgraded Moodle 3.5.17 to 3.9.7. We have to update Wooclap from version 2020102900 to the last (2021062500) but we encountered this error : Could not perform Step 1 of the V3 Upgrade Error code: error-couldnotperformv3upgradestep1 Wooclap_update_error_7-7-2021

We hope you can help on this matter.

Thanks.

Gael-Mifsud commented 3 years ago

Note : We use PHP 7.4 for Modole 3.9.

But, we also encountered the same error when updating Wooclap on Moodle 3.5 (PHP 7.2)

We don't have all the data of /moodledata/ on our test platform. Perhaps it is a relevant information ?

Thanks.

tchapeaux commented 3 years ago

Hello @Gael-Mifsud , thanks for reaching us with this issue.

I see several attempt today to perform the upgrade without specifying an access key. The Wooclap plugin requires an access key to work, including for the upgrade. Did you specify it in your plugin settings?

This access key should have been provided to you as part of your subscription. If you use a production key, make sure the production data is present on the Moodle platform as well. We can also provide you with a temporary key for your test.

Gael-Mifsud commented 3 years ago

Thank you very much.

We used the access key and it worked !

I will close this bug report.

dfdeagle47 commented 2 years ago

@Gael-Mifsud

FYI we've addressed this issue in the new release here and here. You should now be able to upgrade without the keys, and the migration can be triggered via a CLI script.

For the new release, it shouldn't be necessary to re-trigger this script if you're already on 2021062500 before upgrading the Moodle plugin, but we'll use this process for newer releases if a migration is needed to avoid any issues when upgrading.

Thank you for providing this feedback!