juliaamosova
commented
4 years ago Hi @merizindge2050,
Thanks for raising the issue. Can you please confirm if you carried out the initial troubleshooting such as testing your site for a theme and plugins conflict?
To do that, you’d need to deactivate all plugins except for WooCommerce and switch the default theme such as Storefront. Then test again.
If the issue is resolved with the default theme and all plugins deactivated, it means that one of your plugins or a theme is causing the issue. You will then need to enable it one by one and test every time you do that in order to figure out which plugin is causing the issue.
merizindge2050
harryrbrown
rrennick
`After the recent update of Woocommerce all of my analytics stopped working. and even Action Scheduler putting every task on pending. i think its not running. i am unable to see the dashboard analytics for my orders. and i am also unable to see past orders of a customer. because of this issue
WordPress Environment
WordPress address (URL): https://www.magicwandcompany.com Site address (URL): https://www.magicwandcompany.com WC Version: 4.4.1 REST API Version: ✔ 1.0.15 WC Blocks Version: ✔ 3.1.0 Action Scheduler Version: ✔ 3.1.6 WC Admin Version: ✔ 1.4.0 Log Directory Writable: ✔ WP Version: ❌ 5.5 - There is a newer version of WordPress available (5.5.1) WP Multisite: – WP Memory Limit: 2 GB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: –
Server Environment
Server Info: Apache PHP Version: 7.3.21 PHP Post Max Size: 256 MB PHP Time Limit: 300 PHP Max Input Vars: 10000 cURL Version: 7.69.1 OpenSSL/1.1.1g
SUHOSIN Installed: – MySQL Version: 5.7.31-log Max Upload Size: 256 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔
Database
WC Database Version: 4.4.1 WC Database Prefix: wp_ Total Database Size: 2690.90MB Database Data Size: 2071.93MB Database Index Size: 618.97MB wp_woocommerce_sessions: Data: 187.27MB + Index: 5.02MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Data: 18.55MB + Index: 6.52MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 87.63MB + Index: 83.23MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine 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Post Type Counts
_op_register: 2 aiosrs-schema: 1 attachment: 7469 atum_purchase_order: 1213 atum_supplier: 530 br_sale_report: 4 cms_block: 53 customize_changeset: 1 cwginstocknotifier: 1 footer: 6 itsec-dash-card: 8 itsec-dashboard: 1 megamenu: 17 nav_menu_item: 290 none: 585 oembed_cache: 27 page: 87 post: 48 postman_sent_mail: 250 product: 3538 product_variation: 1335 revision: 82 shipping_validation: 2 shop_coupon: 125 shop_order: 58845 shop_order_refund: 432 sliced_invoice: 3 sliced_quote: 10 snp_mail_log: 4 snp_popups: 1 testimonial: 3 udb_widgets: 3 woocustomemails: 1 woodmart_sidebar: 1 woodmart_slide: 18 wpcf7_contact_form: 3 yith-wccos-ostatus: 17 ywrac_cart: 1
Security
Secure connection (HTTPS): ✔ Hide errors from visitors: ✔
Active Plugins (60)
Advanced Shipping Validation for WooCommerce: by Jeroen Sormani – 1.1.5 – Installed version not tested with active version of WooCommerce 4.4.1 Advanced Woo Search: by ILLID – 2.09 – Installed version not tested with active version of WooCommerce 4.4.1 WP Affiliate Manager: by wp.insider wpaffiliatemgr – 2.7.6
ATUM Multi-Inventory: by Stock Management Labs™ – 1.3.9 ATUM Inventory Management for WooCommerce: by Stock Management Labs™ – 1.7.6 – Installed version not tested with active version of WooCommerce 4.4.1 Checkout Files Upload for WooCommerce: by WP Wham – 2.0.2 – Installed version not tested with active version of WooCommerce 4.4.1 Classic Editor: by WordPress Contributors – 1.6 Contact Form 7: by Takayuki Miyoshi – 5.2.2 Cronjob Scheduler: by chrispage1 – 1.40.1 Customer Reviews for WooCommerce: by Customer Reviews – 3.123 – Installed version not tested with active version of WooCommerce 4.4.1 Heartbeat Control by WP Rocket: by WP Rocket – 2.0 WooCommerce Advance Tax Report Pro: by Infosoft Consultants – 5.7.7 – Installed version not tested with active version of WooCommerce 4.4.1 Insert Headers and Footers: by WPBeginner – 1.4.6 WPBakery Page Builder: by Michael M - WPBakery.com – 6.0.5 Manage Notification E-mails: by Virgial Berveling – 1.5.1 Meta Box Group: by MetaBox.io – 1.3.6 Meta Box: by MetaBox.io – 5.3.3 Phone Orders for WooCommerce (Pro): by AlgolPlus – 3.3.6 – Installed version not tested with active version of WooCommerce 4.4.1 Post SMTP: by Yehuda Hassine – 2.0.15 Premmerce Product Search for WooCommerce: by premmerce – 2.1.5 – Installed version not tested with active version of WooCommerce 4.4.1 Product GTIN (EAN, UPC, ISBN) for WooCommerce: by Emanuela Castorina – 1.0.9 – Installed version not tested with active version of WooCommerce 4.4.1 Really Simple SSL: by Really Simple Plugins – 3.3.5 Redirection: by John Godley – 4.8 Slider Revolution: by ThemePunch – 6.2.17 Safe SVG: by Daryll Doyle – 1.9.9 Sales Report for WooCommerce: by BeRocket – 3.5.1.6 – Installed version not tested with active version of WooCommerce 4.4.1 Tawk.to Live Chat: by Tawkto – 0.4.2 User Role Editor: by Vladimir Garagulya – 4.56 User Switching: by John Blackbourn & contributors – 1.5.5 Username Changer: by Widgit Team – 3.2.2 Woocommerce Upsell Popup: by 10Horizons Plugins – 1.4.0 – Installed version not tested with active version of WooCommerce 4.4.1 Abandoned Cart Reports For WooCommerce: by Small Fish Analytics – 2.6.1 – Installed version not tested with active version of WooCommerce 4.4.1 Product Customer List for WooCommerce: by Kokomo – 2.9.2 – Installed version not tested with active version of WooCommerce 4.4.1 Woo Custom Emails Per Product: by Alex Mustin – 2.2.5 – Installed version not tested with active version of WooCommerce 4.4.1 WooCommerce Manual Payment: by bfl – 2.5.0 – Installed version not tested with active version of WooCommerce 4.4.1 Advanced Order Export For WooCommerce: by AlgolPlus – 3.1.5 – Installed version not tested with active version of WooCommerce 4.4.1 WooCommerce Order Navigation: by FullStack – 1.0.0 – Installed version not tested with active version of WooCommerce 4.4.1 Woo SMS Pro: by CodeBite – 1.0.6 WooCommerce Admin Bar Addition: by David Decker - DECKERWEB – 2.7.0 – Installed version not tested with active version of WooCommerce 4.4.1 WooCommerce Extended Coupon Features FREE: by Soft79 – 3.2.1 – Installed version not tested with active version of WooCommerce 4.4.1 WooCommerce Chained Products: by StoreApps – 2.9.6 (update to version 2.9.7 is available) – Installed version not tested with active version of WooCommerce 4.4.1 Checkout Manager for WooCommerce: by QuadLayers – 5.2.4 – Installed version not tested with active version of WooCommerce 4.4.1 WooCommerce Authorize.Net Gateway: by SkyVerge – 3.3.0 – Installed version not tested with active version of WooCommerce 4.4.1 WooCommerce Google Ads Conversion Tracking: by Wolf+Bär Agency – 1.6.9 – Installed version not tested with active version of WooCommerce 4.4.1 WooCommerce Max Quantity: by Isabel Castillo – 1.5.2 – Installed version not tested with active version of WooCommerce 4.4.1 WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.4.3 – Installed version not tested with active version of WooCommerce 4.4.1 WooCommerce Product Add-ons: by WooCommerce – 3.0.21 (update to version 3.0.38 is available) – Installed version not tested with active version of WooCommerce 4.4.1 WooCommerce Sequential Order Numbers: by SkyVerge – 1.9.5 – Installed version not tested with active version of WooCommerce 4.4.1 WooCommerce Shipment Tracking: by WooCommerce – 1.6.18 (update to version 1.6.24 is available) – Installed version not tested with active version of WooCommerce 4.4.1 WooCommerce - ShipStation Integration: by WooCommerce – 4.1.30 (update to version 4.1.38 is available) – Installed version not tested with active version of WooCommerce 4.4.1 WooCommerce Store Credit: by Themesquad – 3.2.1 – Installed version not tested with active version of WooCommerce 4.4.1 WooCommerce: by Automattic – 4.4.1 Woodmart Core: by – 1.0.20 Yoast SEO Premium: by Team Yoast – 12.3 WP Fastest Cache Premium: by Emre Vona – 1.5.1 WP Fastest Cache: by Emre Vona – 0.9.1.0 Schema Pro: by Brainstorm Force – 1.4.1 WPC Variations Radio Buttons for WooCommerce (Premium): by WPClever.net – 2.2.1 – Installed version not tested with active version of WooCommerce 4.4.1 Yoast SEO: WooCommerce: by Team Yoast – 11.6 – Installed version not tested with active version of WooCommerce 4.4.1 YITH WooCommerce Custom Order Status Premium: by YITH – 1.2.2 – Installed version not tested with active version of WooCommerce 4.4.1
Inactive Plugins (2)
iThemes Security Pro: by iThemes – 6.3.3 WooCommerce Admin: by WooCommerce – 1.4.0 – Installed version not tested with active version of WooCommerce 4.4.1
Dropin Plugins (1)
advanced-cache.php: advanced-cache.php
Settings
API Enabled: ✔ Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) pw gift card (pw-gift-card) simple (simple) variable (variable)
Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5)
Connected to WooCommerce.com: ✔
WC Pages
Shop base: woocommerce/woocommerce#2001 - /shop/ Cart: woocommerce/woocommerce#2002 - /cart/ Checkout: woocommerce/woocommerce#9 - /checkout/ My account: woocommerce/woocommerce#10 - /my-account/ Terms and conditions: woocommerce/woocommerce#3407 - /terms-and-conditions/
Theme
Name: Woodmart Child Version: 4.3.0 Author URL: http://themeforest.net/user/xtemos Child Theme: ✔ Parent Theme Name: Woodmart Parent Theme Version: 4.3.0 Parent Theme Author URL: http://themeforest.net/user/xtemos WooCommerce Support: ✔
Templates
Overrides: woodmart_a/woocommerce/archive-product.php woodmart_a/woocommerce/cart/cart-item-data.php woodmart_a/woocommerce/cart/cart.php woodmart_a/woocommerce/cart/cross-sells.php woodmart_a/woocommerce/cart/mini-cart.php woodmart_a/woocommerce/checkout/form-checkout.php woodmart_a/woocommerce/checkout/thankyou.php woodmart_a/woocommerce/content-product.php woodmart_a/woocommerce/content-product_cat.php woodmart_a/woocommerce/content-single-product.php woodmart_a/woocommerce/content-widget-product.php woodmart_a/woocommerce/global/breadcrumb.php woodmart_a/woocommerce/global/form-login.php woodmart_a/woocommerce/global/quantity-input.php woodmart_a/woocommerce/loop/add-to-cart.php woodmart_a/woocommerce/loop/loop-end.php woodmart_a/woocommerce/loop/loop-start.php woodmart_a/woocommerce/loop/no-products-found.php woodmart_a/woocommerce/loop/orderby.php woodmart_a/woocommerce/loop/pagination.php woodmart_a/woocommerce/loop/sale-flash.php woodmart_a/woocommerce/myaccount/form-login.php woodmart_a/woocommerce/product-searchform.php woodmart_a/woocommerce/single-product/add-to-cart/grouped.php woodmart_a/woocommerce/single-product/add-to-cart/variable.php woodmart_a/woocommerce/single-product/meta.php woodmart_a/woocommerce/single-product/product-image.php woodmart_a/woocommerce/single-product/product-thumbnails.php woodmart_a/woocommerce/single-product/rating.php woodmart_a/woocommerce/single-product/related.php woodmart_a/woocommerce/single-product/sale-flash.php woodmart_a/woocommerce/single-product/tabs/tabs.php woodmart_a/woocommerce/single-product/title.php woodmart_a/woocommerce/single-product/up-sells.php woodmart_a/woocommerce/single-product.php
Authorize.Net Credit Card
Environment: Production Tokenization Enabled: ✔ Debug Mode: Off Webhooks Enabled: ✔
Authorize.Net eCheck
Environment: Production Tokenization Enabled: ✔ Debug Mode: Off Webhooks Enabled: Inherited
Action Scheduler
Complete: 5 Oldest: 2020-09-01 13:22:48 +0000 Newest: 2020-09-01 13:23:27 +0000
Pending: 90 Oldest: 2020-09-01 13:41:25 +0000 Newest: 2020-09-02 01:14:02 +0000
Canceled: 84 Oldest: -0001-11-30 00:00:00 +0000 Newest: -0001-11-30 00:00:00 +0000