Closed mohsinevince closed 1 year ago
Thanks for the report, @mohsinevince: this seems to be related to code inside the WooCommerce Blocks package, so I have transferred it to the appropriate issue tracker.
Hi @barryhughes, Thanks for moving the issue to the WooCoommerce Blocks package
It would be good if team will check this issue and provide a solution for same
Thanks, @mohsinevince
Apologies, @mohsinevince—I misinterpreted at first, but it sounds like there are potentially two issues here:
woocommerce_cleanup_draft_orders
actions that are being generated (which comes from code inside WooCommerce Blocks).I'm going to move this back to the Action Scheduler issue tracker, since the second point is worth looking at there (and, on re-reading your initial post, seems to be your primary concern). If you also wish to talk to the Blocks team about the number of woocommerce_cleanup_draft_orders
actions that are being generated, please create a fresh issue in the Blocks issue tracker.
Focusing here on the action ignored via WP Cron
part of the problem. Ordinarily, things flow like this:
That's an important check, because it is possible that an action will be manually run after it has been claimed by the queue runner, but before it can be processed. However, what we generally should not see are such large numbers of action ignored via WP Cron
log entries (at least 16 in your screenshot, but I'm guessing many more than that) all created in the same second and all relating to the exact same action ID.
It seems possible this could be the result of a conflict with custom code, or another plugin—and that perhaps the claim query is being modified accidentally.
Are you in a position to disable other plugins, besides WooCommerce, and see if the problem continues? If you cannot do this on your production site, are you able to do so on a staging or testing site where you can also replicate the problem? I realize you indicated having done this already in the "Isolating the problem" part of your initial report, but I wanted to confirm this was the case (sometimes, people check those boxes thinking they are required to be able to create a bug report).
Hi @barryhughes
Before posting our issue in git we checked all the prerequisites and we haven't check any checkbox without confirmation.
_It seems possible this could be the result of a conflict with custom code, or another plugin—and that perhaps the claim query is being modified accidentally._
Yes might be, but we have disabled all the plugins except WooCommerce and also try with the Store Front theme and default WP Twenty twentyone theme as well but the same result.
Are you in a position to disable other plugins, besides WooCommerce, and see if the problem continues?
We have tried with the staging server and also in our local development server using XAMPP, and also checked the same issue over the AWS server hosting.
Apart from this, we have found a plugin it will stop all pending jobs: https://github.com/woocommerce/action-scheduler-disable-default-runner, this plugin will work well. but I believe it is not the proper solution.
Regarding the Shared Screenshot ( https://gyazo.com/3a27793b0600d97dd70338b96738521f ) You can see the total row at the bottom ( 21,581 ), which continues to add to table
Thanks,
Thanks for the update.
We have found a plugin it will stop all pending jobs: https://github.com/woocommerce/action-scheduler-disable-default-runner, this plugin will work well. but I believe it is not the proper solution.
Agreed; unless you have some other way of triggering queue runners (such as via WP CLI), then that is not going to be ideal.
You can see the total row at the bottom ( 21,581 ), which continues to add to table
To confirm, does this only happen in relation to woocommerce_cleanup_draft_orders
tasks? Additionally: it seems strange that those are the only hooks I see in the screenshot, where your query was:
SELECT * FROM `wp_actionscheduler_actions` LIMIT 50
Is that because you removed all other actions to give us a 'cleaner' view of things, or are there literally no other actions being processed?
Hi @barryhughes
Is that because you removed all other actions to give us a 'cleaner' view of things, or are there literally no other actions being processed?
Yes, I have deleted all the actions from WooCommerce >> Status >> Scheduled Actions
https://gyazo.com/6890c1792cfd67632e23103eeb43a63c
Apart from this, I have attached a staging site screenshot here as well
SELECT action_id, COUNT(action_id) FROM
wp_actionscheduler_logsGROUP by action_id;
https://gyazo.com/857319a754e02c9bd646e4e44d90acd6 https://gyazo.com/955a8aa81f716580363c88a3c99e0d60 https://gyazo.com/610e1ab621fcee9f49862d94fa5e9ecb
To confirm, does this only happen in relation to woocommerce_cleanup_draft_orders tasks? Additionally: it seems strange that those are the only hooks I see in the screenshot where your query was:
Regarding this not sure which action is having an issue sometimes created ignored log using this woocommerce_cleanup_draft_orders and sometimes using wc-admin_import_orders and wc-admin_import_customers. So we are not sure actually which action is having an issue.
Does the options table is having any issues with serialized entries? like option name CRON or any other that have autoload value and it will auto triggering this?
Thanks for those additional notes. Unfortunately, though, I remain unable to reproduce this problem.
Does the options table is having any issues with serialized entries? like option name CRON or any other that have autoload value and it will auto triggering this?
Values in the options table are commonly serialized, but I don't believe that would lead to this problem.
Normally, those 'action ignored' log entries will only be generated if, on attempting to process an action, it is discovered that it is no longer pending.
Now, before an attempt is made to process an action, that action will generally have to have been 'claimed' (a process that ignores actions which are not pending). So, this has to be the result of a race condition of some kind, or else the result of some 'rogue' code in a plugin, or perhaps a custom snippet.
A race condition is not impossible, but some of your screenshots suggest this log entry is being generated multiple times for the same action in the exact same second ... the chances of so many race conditions is surely very unusual.
Unfortunately, without a clear way to reproduce the problem, I'm not sure how much further help we can provide. If others are also experiencing this and have any other information that might be useful, please do feel free to join the conversation.
Hello @barryhughes,
To check out the possibility of a rogue code in a plugin, we also deactivated all plugins expect woocommerce and tried this again.
We know this issue sounds a bit unusual, but people have already started reporting it with different reasons. This is creating some serious trouble for us and certainly, there will be more similar cases in the future, so we would appreciate all the assistance we can get on this.
Let me shed some light on the steps and assist you in reproducing the issue. Please also refer to the attached video for a better understanding.
Thanking you in advance!
For more information please check the below Video URL https://watch.screencastify.com/v/p0FK4sieESREXoaGmyYb
Steps 1) Latest WordPress Installed 2) Deactivated all other plugins expect woocommerce 3) Installed and activated storefront 4) Frontend working fine 5) In the Database still log is running 6) Table size above 20MB
Thank you; though it still doesn't leave me in a position where I can replicate locally.
In your screencast, the WooCommerce database update message and range of other existing plugins (though they are deactivated) hint at this not being a 'pristine' installation. Can I ask, is this something you can also replicate in a completely new WordPress installation using just WooCommerce (ie, where you do not install any other components and the database is brand new)?
Hello @barryhughes,
As per our conversation, I already mentioned the above comment https://gyazo.com/aa37bfc537bd60df95a0766b039f3536
If you want the same setup for investigation then I will set it up in a specific URL and provide you access to the same, but I can't share the URL & access over here.
As per our conversation, I already mentioned the above comment https://gyazo.com/aa37bfc537bd60df95a0766b039f3536
OK, so based on that earlier note, you are also unable to replicate the problem outside of this one specific environment.
As a further test, what if you migrate your data from the problematic installation to your clean testing site (where you so far cannot replicate the problem)? Are you then able to replicate there? This would help us to determine if the problem is in the data, or if it is the result of either code or some sort of environmental factor.
Hello @barryhughes,
Thanks for the quick updates really appreciate your help
what if you migrate your data from the problematic installation to your clean testing site (where you so far cannot replicate the problem)?
Yes we did this, working fine with a fresh installation
Action taken 1) Download and Install fresh WordPress in the local environment 2) Install & Configure the WooCommerce plugin 3) Install our custom plugins & setup
Are you then able to replicate there?
No, working fine with a fresh installation, (https://localhost/freshwp/) in the same localhost environment
This would help us to determine if the problem is in the data, or if it is the result of either code or some sort of environmental factor.
I believe some issues with the existing WordPress that we are using
Action is taken for an existing website that is having issues with logs
We are working on this issue for 1 month and we have tried all the possible ways but have not found the proper solution that is why we have generated this issue in wordpress.org and woocommerce.com support
Thanks for understanding the actual issue in detail, I hope now the issue has been very clear to you
Let me know if still have any queries or concerns, so based on that we can discuss them over a conversation
Unfortunately, I cannot troubleshoot the live environment where this is taking place.
Additionally, it seems that neither of us can replicate, and it does not appear that the source of the issue lies in your database (or, at least, not within the data itself).
i can not provide any helpful informations but want to notice that i have faced this issue within one of my installation.
I have 0 orders in this shop.
WooCommerce-Version: | 7.1.1 | |
---|---|---|
WooCommerce REST API-Paket: | 7.1.1 /var/www/vhosts/xxx/httpdocs/wp-content/plugins/woocommerce/includes | |
WooCommerce Blocks-Paket: | 8.7.6 /var/www/vhosts/xxx/httpdocs/wp-content/plugins/woocommerce/packages/woocommerce-blocks/ | |
Aktionsplaner-Paket: | 3.4.0 /var/www/vhosts/xxx/httpdocs/wp-content/plugins/woocommerce/packages/action-scheduler | |
Log-Verzeichnis beschreibbar: | /var/www/vhosts/xxx/httpdocs/wp-content/uploads/wc-logs/ | |
WordPress-Version: | 6.1.1 | |
WordPress Multisite: | – | |
WordPress Speicherlimit: | 512 MB | |
WordPress Debug-Modus: | – | |
WordPress Cron: | ||
Sprache: | de_DE | |
Externer Objekt-Cache: | – |
Server-Info: | Apache | |
---|---|---|
PHP-Version: | 8.0.26 |
Hi @roest01. Sorry to hear it:
...I should add, if this is once again specific to woocommerce_cleanup_draft_orders
and does not happen in relation to any other scheduled actions, then perhaps we ought to focus on that aspect. If so, it may now be best to create a fresh issue over in the WooCommerce Blocks project (it is the Blocks package that creates this specific type of action).
Hello @roest01 Our issue is still open, the WooCommerce Team does not provide any solution for this.
So we have to find out an alternative solution for this, we have set up new/fresh WordPress, and Set up Themes & Plugins again to fresh WordPress.
@roest01 I would recommend kindly following the alternate solution for the same. Thanks,
@mohsinevince so to confirm, since doing that, you have not encountered any further problems like the one you originally reported? If so, were you able to identify any key differences between the previous, problematic installation and the new one that might help us understand the origin of the problem? Thanks!
Hello. I also experience the same issue. I'm currently troubleshooting my website because I am plagued with 504 Gateway Timeout error. I recently upgraded to a dedicated server thinking that would help but it hasn't. I believe the issue is related to the action scheduler. My action scheduler logs AND actions tables BOTH used to be over 6 MILLION records long. I removed all logs and all actions that were not pending. Over the past few days I've continued to monitor the logs and have since deleted all records in both tables after backing them up. Immediately after truncating the tables, I refreshed my Scheduled Actions page in my admin dashboard and I can see "woocommerce_cleanup_draft_orders" has been created with 219 logs (cutoff in the screensot).
219 after an immediate refresh of the page (a few seconds). It's been a few minutes, I've refreshed the page and now the record count is 1083. My logs table easily reaches a few hundred thousand in a day. The wp_mail_smtp_admin_notifications_update also created 2840 logs.
@ThatGirlSlays—we'd love to look into this in more detail. Right now, though, it isn't clear why this would happen. It would potentially be helpful if you posted a system status report, though—would that be possible?
One item of interest is that it sounds like you may be using WP Mail SMTP, as was the original reporter:
Thank you.
same problem with me
Hi @nguyenhuutinh—in line with my previous note, could you provide your system status report (if you are also using WooCommerce) and/or confirm if you are using WP Mail SMTP?
Closing: we haven't been able to replicate, and don't have enough information to move this one forward. Should anyone continue to experience this issue please do feel free to create a new issue, with as much information as possible, and we can take a fresh look.
Prerequisites
Describe the bug
Hello Everyone,
We are facing an issue with action scheduler logs
The woocommerce_cleanup_draft_orders function or something else adding hundreds of entries an hour to the action_scheduler_actions table which is resulting in thousands of actions ignored via wp-cron entries an hour in the action_scheduler_logs table.
wp_action_scheduler_log table is having: ‘action ignored via WP Cron’ thousands of entries wp_actionscheduler_actions:woocommerce_cleanup_draft_orders with status pending
Kindly check the attached screenshot for the same. https://gyazo.com/8afa75d5119ff5dd459ca22c73718d51 https://gyazo.com/3a27793b0600d97dd70338b96738521f
We have tried to delete it from the database but after deletion, it will automatically add with pending status.
We have also tried the below solutions – Removed all the orders – Removed all the customers – Deactivated all the plugins – Switched to default WordPress theme – Reinstalled the WooCommerce – Reviewed all the settings of WooCommerce
Expected behavior
"actions ignored via wp-cron" These entries should not come in wp_action_scheduler_log table
Actual behavior
wp_action_scheduler_log table is having: ‘action ignored via WP Cron’ thousands of entries
Steps to reproduce
The issue occurred automatically on our website
WordPress Environment
WordPress Environment
WordPress address (URL): # Site address (URL): # WC Version: 6.9.4 REST API Version: ✔ 6.9.4 WC Blocks Version: ✔ 8.3.3 Action Scheduler Version: ✔ 3.4.0 Log Directory Writable: ✔ WP Version: 6.0.2 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: –
Server Environment
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Database
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Post Type Counts
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Secure connection (HTTPS): ✔ Hide errors from visitors: ✔
Active Plugins (29)
Remove Search from admin: by Eatance Team – 5.1.4 Aquila Admin Theme: by Guy Primavera – 3.1.1 Contact Form 7: by Takayuki Miyoshi – 5.6.3 Delivery Zone Manager: by Eatance Team – 1.0.1 Restaurant Driver Management: by Eatance Team – 5.1.1 Recipes: by Eatance Team – 5.1.4 WP Armour - Honeypot Anti Spam: by Dnesscarkey – 2.0.1 Restaurant Address Book: by Eatance Team – 5.1.1 Restaurant Admin Pro: by Eatance Team – 5.1.2 Restaurant Bogo Coupons: by Eatance Team – 5.1.1 Restaurant Bookmark Addon: by Eatance Team – 5.1.1 Restaurant Digital Dining: by Eatance Team – 5.1.1 Restaurant Event Booking: by Eatance Team – 5.1.1 Restaurant Management: by Eatance Team – 5.1.1 Restaurant Menu AddOns: by Eatance Team – 5.1.1 Restaurant Notification: by Eatance Team – 5.1.1 Restaurant Order Cancel Addon: by Eatance Team – 5.1.1 Restaurant Order Type Addon: by Eatance Team – 5.1.1 Restaurant POS System: by Eatance Team – 5.1.1 Restaurant Report: by Eatance Team – 5.1.1 Restaurant Restricted Product Manager: by Eatance Team – 5.1.1 Super Socializer: by Team Heateor – 7.13.36 UPI QR Code Payment Gateway: by Sayan Datta – 1.2.3 Payment Plugins Braintree For WooCommerce: by Payment Plugins support@paymentplugins.com – 3.2.37
Print Invoice & Delivery Notes for WooCommerce: by Tyche Softwares – 4.6.5 WooCommerce: by Automattic – 6.9.4 WP Mail SMTP: by WPForms – 3.5.1 WPS Hide Login: by WPServeur NicolasKulka wpformation – 1.9.6
Sequential Order Numbers for WooCommerce: by WebToffee – 1.4.8
Inactive Plugins (14)
Advanced Product Fields for WooCommerce: by StudioWombat – 1.5.1 Eatace Theme Kit: by Eatance Team – 5.1.1 Paytm WooCommerce Payment Gateway: by Paytm – 2.7.0 Query Monitor: by John Blackbourn – 3.10.1 WooCommerce Square: by WooCommerce – 3.1.0 (update to version 3.2.0 is available) WooCommerce Stripe Gateway: by WooCommerce – 6.5.1 WP All Import - WooCommerce Import Add-On Pro: by Soflyy – 3.3.3 WP All Import Pro: by Soflyy – 4.6.9 WPML All Import: by OnTheGoSystems – 2.3.0 WPML Multilingual CMS: by OnTheGoSystems – 4.5.8 WPML Sticky Links: by OnTheGoSystems – 1.5.4 WPML String Translation: by OnTheGoSystems – 3.2.1 WPML Translation Management: by OnTheGoSystems – 2.10.8 Yoast SEO: by Team Yoast – 19.4
Must Use Plugins (1)
Restaurant Store Analytics: by Eatance Team – 1.0.0
Settings
API Enabled: ✔ Force SSL: – Currency: INR (₹) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable)
Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5)
Connected to WooCommerce.com: – Enforce Approved Product Download Directories: –
WC Pages
Shop base: #152143 - /shop/ Cart: woocommerce/woocommerce#62 - /cart/ Checkout: woocommerce/woocommerce#63 - /checkout/ My account: woocommerce/woocommerce#28585 - /my-account/ Terms and conditions: woocommerce/woocommerce#21 - /terms-and-conditions/
Theme
Name: Eatance Classic Plus Version: 1.0.0 Author URL: https://eatanceapp.com/ Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔
Templates
Overrides: eatance-classic-plus/woocommerce/cart/cart-empty.php eatance-classic-plus/woocommerce/cart/cart-item-data.php eatance-classic-plus/woocommerce/cart/cart-shipping.php eatance-classic-plus/woocommerce/cart/cart-totals.php eatance-classic-plus/woocommerce/cart/cart.php eatance-classic-plus/woocommerce/cart/cross-sells.php eatance-classic-plus/woocommerce/cart/mini-cart.php eatance-classic-plus/woocommerce/cart/proceed-to-checkout-button.php eatance-classic-plus/woocommerce/cart/shipping-calculator.php eatance-classic-plus/woocommerce/checkout/cart-errors.php eatance-classic-plus/woocommerce/checkout/form-billing.php eatance-classic-plus/woocommerce/checkout/form-checkout.php eatance-classic-plus/woocommerce/checkout/form-coupon.php eatance-classic-plus/woocommerce/checkout/form-login.php eatance-classic-plus/woocommerce/checkout/form-pay.php eatance-classic-plus/woocommerce/checkout/form-shipping.php eatance-classic-plus/woocommerce/checkout/order-receipt.php eatance-classic-plus/woocommerce/checkout/payment-method.php eatance-classic-plus/woocommerce/checkout/payment.php eatance-classic-plus/woocommerce/checkout/review-order.php eatance-classic-plus/woocommerce/checkout/terms.php eatance-classic-plus/woocommerce/checkout/thankyou.php eatance-classic-plus/woocommerce/emails/admin-cancelled-order.php eatance-classic-plus/woocommerce/emails/admin-failed-order.php eatance-classic-plus/woocommerce/emails/admin-new-order.php eatance-classic-plus/woocommerce/emails/customer-completed-order.php eatance-classic-plus/woocommerce/emails/customer-invoice.php eatance-classic-plus/woocommerce/emails/customer-new-account.php eatance-classic-plus/woocommerce/emails/customer-note.php eatance-classic-plus/woocommerce/emails/customer-on-hold-order.php eatance-classic-plus/woocommerce/emails/customer-processing-order.php eatance-classic-plus/woocommerce/emails/customer-refunded-order.php eatance-classic-plus/woocommerce/emails/customer-reset-password.php eatance-classic-plus/woocommerce/emails/email-addresses.php eatance-classic-plus/woocommerce/emails/email-customer-details.php eatance-classic-plus/woocommerce/emails/email-downloads.php eatance-classic-plus/woocommerce/emails/email-footer.php eatance-classic-plus/woocommerce/emails/email-header.php eatance-classic-plus/woocommerce/emails/email-order-details.php eatance-classic-plus/woocommerce/emails/email-order-items.php eatance-classic-plus/woocommerce/emails/email-styles.php eatance-classic-plus/woocommerce/global/form-login.php eatance-classic-plus/woocommerce/global/quantity-input.php eatance-classic-plus/woocommerce/myaccount/dashboard.php eatance-classic-plus/woocommerce/myaccount/downloads.php eatance-classic-plus/woocommerce/myaccount/form-add-payment-method.php eatance-classic-plus/woocommerce/myaccount/form-edit-account.php eatance-classic-plus/woocommerce/myaccount/form-edit-address.php eatance-classic-plus/woocommerce/myaccount/form-login.php version 4.1.0 is out of date. The core version is 6.0.0 eatance-classic-plus/woocommerce/myaccount/form-lost-password.php eatance-classic-plus/woocommerce/myaccount/form-reset-password.php eatance-classic-plus/woocommerce/myaccount/lost-password-confirmation.php eatance-classic-plus/woocommerce/myaccount/my-account.php eatance-classic-plus/woocommerce/myaccount/my-address.php eatance-classic-plus/woocommerce/myaccount/my-downloads.php eatance-classic-plus/woocommerce/myaccount/my-orders.php eatance-classic-plus/woocommerce/myaccount/navigation.php eatance-classic-plus/woocommerce/myaccount/orders.php eatance-classic-plus/woocommerce/myaccount/payment-methods.php eatance-classic-plus/woocommerce/myaccount/view-order.php eatance-classic-plus/woocommerce/notices/error.php eatance-classic-plus/woocommerce/notices/success.php eatance-classic-plus/woocommerce/order/form-tracking.php eatance-classic-plus/woocommerce/order/order-again.php eatance-classic-plus/woocommerce/order/order-details-customer.php eatance-classic-plus/woocommerce/order/order-details-item.php eatance-classic-plus/woocommerce/order/order-details.php eatance-classic-plus/woocommerce/order/order-downloads.php eatance-classic-plus/woocommerce/order/tracking.php eatance-classic-plus/woocommerce/single-product/rating.php eatance-classic-plus/woocommerce/single-product/review-meta.php eatance-classic-plus/woocommerce/single-product/review-rating.php eatance-classic-plus/woocommerce/single-product/review.php
Outdated Templates: ❌
Admin
Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products experimental-product-tour shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices wc-pay-promotion wc-pay-welcome-page
Disabled Features: minified-js new-product-management-experience settings
Daily Cron: ✔ Next scheduled: 2022-10-04 08:45:18 +05:30 Options: ✔ Notes: 58 Onboarding: completed
Action Scheduler
Complete: 1 Oldest: 2022-10-03 13:22:05 +0000 Newest: 2022-10-03 13:22:05 +0000
Pending: 1 Oldest: 2022-10-04 13:22:05 +0000 Newest: 2022-10-04 13:22:05 +0000
Status report information
Generated at: 2022-10-03 19:06:06 +05:30
Isolating the problem