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woocommerce / facebook-for-woocommerce

A first-party extension plugin built for WooCommerce. Development is managed by Ventures.
https://woocommerce.com/products/facebook/
GNU General Public License v2.0
211 stars 138 forks source link

Enabling plugin breaks Woocommerce Product edit page #1700

Closed simo923 closed 3 years ago

simo923 commented 3 years ago

πŸ”Ž Isolate the bug

✍️ Describe the bug

When the plugin is enabled, a number of features in the Woocommerce product pages do not work;

Working with Plugin Deactivated image

πŸšΆβ€β™€οΈ Steps to reproduce

  1. TEnable the plugin
  2. All faults occur
  3. Disable the plugin
  4. Woocommerce product pages work as they should

βœ”οΈ Expected behavior

Expect to view and edit product description Expect to see all widgets/plugins in product edit page Expect for all dropdowns/screen options to work

πŸ—ƒ Logs

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WordPress Environment

WordPress address (URL): https://mobileecotuning.com Site address (URL): https://mobileecotuning.com WC Version: 4.7.0 REST API Version: βœ” 4.7.0 WC Blocks Version: βœ” 3.6.0 Action Scheduler Version: βœ” 3.1.6 WC Admin Version: βœ” 1.6.3 Log Directory Writable: βœ” WP Version: 5.5.3 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: βœ” WP Cron: βœ” Language: en_GB External object cache: –

Server Environment

Server Info: Apache PHP Version: 7.4.12 PHP Post Max Size: 6 MB PHP Time Limit: 30 PHP Max Input Vars: 1000 cURL Version: 7.64.0 OpenSSL/1.1.1d

SUHOSIN Installed: – MySQL Version: ❌ 5.5.62-log - We recommend a minimum MySQL version of 5.6. See: WordPress requirements Max Upload Size: 64 MB Default Timezone is UTC: βœ” fsockopen/cURL: βœ” SoapClient: βœ” DOMDocument: βœ” GZip: βœ” Multibyte String: βœ” Remote Post: βœ” Remote Get: βœ”

Database

WC Database Version: 4.7.0 WC Database Prefix: notJz Total Database Size: 106.05MB Database Data Size: 75.95MB Database Index Size: 30.10MB notJzwoocommerce_sessions: Data: 0.42MB + Index: 0.02MB + Engine InnoDB notJzwoocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB notJzwoocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB notJzwoocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB notJzwoocommerce_order_items: Data: 0.20MB + Index: 0.08MB + Engine InnoDB notJzwoocommerce_order_itemmeta: Data: 1.52MB + Index: 2.00MB + Engine InnoDB notJzwoocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB notJzwoocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB notJzwoocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB notJzwoocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB notJzwoocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB notJzwoocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB notJzwoocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB notJzwoocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB notJzactionscheduler_actions: Data: 6.41MB + Index: 1.73MB + Engine InnoDB notJzactionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB notJzactionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB notJzactionscheduler_logs: Data: 3.41MB + Index: 2.63MB + Engine InnoDB notJzadtribes_my_conversions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB notJzaelia_dismissed_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB notJzaelia_exchange_rates_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB notJzaws_cache: Data: 1.52MB + Index: 0.00MB + Engine InnoDB notJzaws_index: Data: 2.28MB + Index: 1.73MB + Engine InnoDB notJzcleantalk_ac_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB notJzcleantalk_sessions: Data: 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notJzspbc_scan_results: Data: 5.52MB + Index: 1.39MB + Engine InnoDB notJzspbc_scan_signatures: Data: 0.02MB + Index: 0.02MB + Engine InnoDB notJzspbc_traffic_control_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB notJztermmeta: Data: 0.13MB + Index: 0.16MB + Engine InnoDB notJzterms: Data: 0.16MB + Index: 0.16MB + Engine InnoDB notJzterm_relationships: Data: 0.20MB + Index: 0.11MB + Engine InnoDB notJzterm_taxonomy: Data: 0.17MB + Index: 0.17MB + Engine InnoDB notJzusermeta: Data: 1.52MB + Index: 0.70MB + Engine InnoDB notJzusers: Data: 0.05MB + Index: 0.05MB + Engine InnoDB notJzvw_vprooms: Data: 0.02MB + Index: 0.06MB + Engine InnoDB notJzvw_vpsessions: Data: 0.02MB + Index: 0.08MB + Engine InnoDB notJzwc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB notJzwc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB notJzwc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB notJzwc_customer_lookup: Data: 0.09MB + Index: 0.06MB + Engine InnoDB 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InnoDB notJzwfhits: Data: 0.27MB + Index: 0.05MB + Engine InnoDB notJzwfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB notJzwfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB notJzwfknownfilelist: Data: 3.52MB + Index: 0.00MB + Engine InnoDB notJzwflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB notJzwflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB notJzwflogins: Data: 0.36MB + Index: 0.13MB + Engine InnoDB notJzwfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB notJzwfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB notJzwfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB notJzwfpendingissues: Data: 0.14MB + Index: 0.06MB + Engine InnoDB notJzwfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB notJzwfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB notJzwfstatus: Data: 0.14MB + Index: 0.09MB + Engine InnoDB notJzwftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB notJzwoobe_history: Data: 0.02MB + Index: 0.05MB + Engine InnoDB notJzwoobe_history_bulk: Data: 0.02MB + Index: 0.03MB + Engine InnoDB notJzwpfb_badges: Data: 0.02MB + Index: 0.02MB + Engine InnoDB notJzwpfb_floats: Data: 0.02MB + Index: 0.02MB + Engine InnoDB notJzwpfb_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB notJzwpfb_getapps_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB notJzwpfb_gettwitter_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB notJzwpfb_nofitifcation_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB notJzwpfb_post_templates: Data: 0.02MB + Index: 0.02MB + Engine InnoDB notJzwpfb_reviewfunnel: Data: 0.02MB + Index: 0.02MB + Engine InnoDB notJzwpfb_reviews: Data: 0.13MB + Index: 0.02MB + Engine InnoDB notJzwpfb_total_averages: Data: 0.02MB + Index: 0.02MB + Engine InnoDB notJzwpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB notJzwpgmza: Data: 0.06MB + Index: 0.00MB + Engine InnoDB notJzwpgmza_categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB notJzwpgmza_category_maps: Data: 0.02MB + Index: 0.00MB + Engine InnoDB notJzwpgmza_circles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB notJzwpgmza_custom_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB notJzwpgmza_datasets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB notJzwpgmza_maps: Data: 0.02MB + Index: 0.00MB + Engine InnoDB notJzwpgmza_maps_has_custom_fields_filters: Data: 0.02MB + Index: 0.00MB + Engine InnoDB notJzwpgmza_markers_has_categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB notJzwpgmza_markers_has_custom_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB notJzwpgmza_nominatim_geocode_cache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB notJzwpgmza_polygon: Data: 0.02MB + Index: 0.00MB + Engine InnoDB notJzwpgmza_polylines: Data: 0.02MB + Index: 0.00MB + Engine InnoDB notJzwpgmza_rectangles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB notJzwpsc_email_notification: Data: 0.02MB + Index: 0.00MB + Engine InnoDB notJzwpsc_ticket: Data: 0.02MB + Index: 0.00MB + Engine InnoDB notJzwpsc_ticketmeta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB notJzyith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB notJzyith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB notJzyoast_indexable: Data: 1.50MB + Index: 0.61MB + Engine InnoDB notJzyoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB notJzyoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB notJzyoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB notJzyoast_prominent_words: Data: 0.06MB + Index: 0.03MB + Engine InnoDB notJzyoast_seo_links: Data: 0.08MB + Index: 0.03MB + Engine InnoDB notJzyoast_seo_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB notJzza_categories_to_groups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB notJzza_groups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB notJzza_headers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB notJzza_products_to_groups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB notJzza_types: Data: 0.02MB + Index: 0.00MB + Engine InnoDB notJzza_values: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

Post Type Counts

attachment: 810 carousels: 2 custom_css: 2 customize_changeset: 24 is_search_form: 1 nav_menu_item: 123 oembed_cache: 38 page: 25 post: 3 product: 122 product_variation: 34 revision: 136 sa_slider: 2 shop_coupon: 9 shop_order: 766 shop_order_refund: 1 trusted_theme_mod: 4 vg_gateway_condition: 1 woo_slide_pro_post: 3 wpforms: 2 wpsc_ticket_thread: 32

Security

Secure connection (HTTPS): βœ” Hide errors from visitors: βœ”

Active Plugins (44)

Query Monitor: by John Blackbourn – 3.6.5 Advanced Woo Search: by ILLID – 2.14 – Installed version not tested with active version of WooCommerce 4.7.0 AMP: by AMP project contributors – 2.0.5 BackWPup: by Inpsyde GmbH – 3.8.0 Anti-Spam by CleanTalk: by Π‘leanTalk – 5.148 GDPR Cookie Consent: by WebToffee – 1.9.3 Join.chat: by Creame – 4.1.1 Facebook for WooCommerce: by Facebook – 2.1.4 – Installed version not tested with active version of WooCommerce 4.7.0 The Official Facebook Chat Plugin: by Facebook – 1.9 GazChap's WooCommerce getAddress.io Postcode Lookup: by Gareth 'GazChap' Griffiths – 1.5.1 – Installed version not tested with active version of WooCommerce 4.7.0 Site Kit by Google: by Google – 1.20.0 Health Check & Troubleshooting: by The WordPress.org community – 1.4.5 Smash Balloon Instagram Feed: by Smash Balloon – 2.5.4 Limit log in attempts reloaded: by WPChef – 2.15.2 Custom Login Page Customizer: by Hardeep Asrani – 2.0.1 Login No Captcha reCAPTCHA (Google): by Robert Peake – 1.6.10 PayL8r Gateway for WooCommerce: by – 1.4.3 – Installed version not tested with active version of WooCommerce 4.7.0 Product Add-Ons WooCommerce: by BizSwoop a CPF Concepts LLC Brand – 2.0.26

Rearrange Woocommerce Products: by Aslam Doctor – 2.3.1 – Installed version not tested with active version of WooCommerce 4.7.0 Regenerate Thumbnails Advanced: by ShortPixel – 2.3.2 Security by CleanTalk: by CleanTalk Security – 2.57.2 Shortcode in Menus: by Gagan Deep Singh – 3.5 Slide Anything - Responsive Content / HTML Slider and Carousel: by Simon Edge – 2.3.27 Stackable - Gutenberg Blocks: by Gambit Technologies Inc – 2.11.4

Woo Align Buttons: by 320up – 3.6.5 – Installed version not tested with active version of WooCommerce 4.7.0 WOOBE - WooCommerce Bulk Editor and Products Manager: by realmag777 – 1.0.6.2 WooCommerce Conditional Payment Methods: by WP Super Admins – 1.9.0 WooCommerce Admin: by WooCommerce – 1.6.3 – Installed version not tested with active version of WooCommerce 4.7.0 WooCommerce EU VAT Assistant: by Aelia – 1.14.13.201103 WooCommerce Google Analytics Integration: by WooCommerce – 1.4.24 – Installed version not tested with active version of WooCommerce 4.7.0 WooCommerce Product SKU Generator: by SkyVerge – 2.4.5 – Installed version not tested with active version of WooCommerce 4.7.0 WooCommerce Shipping & Tax: by Automattic – 1.25.2 – Installed version not tested with active version of WooCommerce 4.7.0 WooCommerce Table Rate Shipping Pro: by PluginHive – 3.2.4 – Installed version not tested with active version of WooCommerce 4.7.0 WooCommerce: by Automattic – 4.7.0 Wordfence Security: by Wordfence – 7.4.12 WordPress Importer: by wordpressdotorg – 0.7 Yoast SEO Premium: by Team Yoast – 15.2.1 – Installed version not tested with active version of WooCommerce 4.7.0 WP Google Maps - Pro Add-on: by WP Google Maps – 7.11.69 WP Google Maps: by WP Google Maps – 8.0.26 WP Review Slider Pro (Premium): by LJ Apps – 11.0.9.2 WP-Sweep: by Lester 'GaMerZ' Chan – 1.1.3 WPForms Lite: by WPForms – 1.6.3.1 WPS Hide Login: by WPServeur NicolasKulka wpformation – 1.5.7

Yoast SEO: WooCommerce: by Team Yoast – 13.7 – Installed version not tested with active version of WooCommerce 4.7.0

Inactive Plugins (1)

takepayments WooCommerce Integration: by takepayments – 2.2.5 – Installed version not tested with active version of WooCommerce 4.7.0

Dropin Plugins (1)

db.php: Query Monitor Database Class

Must Use Plugins (3)

1&1 Product Subdomain: by 1&1 – 1.1.0 Health Check Troubleshooting Mode: by – 1.7.2 Security by CleanTalk: Must-Use Module: by CleanTalk Security – 2.0

Settings

API Enabled: – Force SSL: βœ” Currency: GBP (Β£) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) woosb (woosb)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5)

Connected to WooCommerce.com: βœ”

WC Pages

Shop base: #7 - /shop Basket: #10280 - /basket Checkout: #9 - /checkout My account: #10 - /my-account Terms and conditions: #2438 - /legal

Theme

Name: Trusted Pro Version: 1.7.2 Author URL: https://uxlthemes.com Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: βœ”

Templates

Overrides: trusted-pro/woocommerce/loop/loop-start.php

Action Scheduler

Complete: 6,695 Oldest: 2020-10-14 11:40:27 +0000 Newest: 2020-11-13 20:15:01 +0000

Failed: 1 Oldest: – Newest: –

Pending: 5 Oldest: 2020-11-13 20:21:42 +0000 Newest: 2020-11-14 14:59:22 +0000

`

11-13-2020 @ 20:17:10 - Response Response code: 400 message: Bad Request headers: Array ( [x-app-usage] => {"call_count":7,"total_cputime":0,"total_time":1} [content-type] => application/json; charset=UTF-8 [facebook-api-version] => v6.0 [x-fb-request-id] => A-1bESwXmeEug77oWywAeey [strict-transport-security] => max-age=15552000; preload [x-fb-trace-id] => EYmOuESh3pN [x-fb-rev] => 1002975895 [cache-control] => no-store [pragma] => no-cache [access-control-allow-origin] => * [expires] => Sat, 01 Jan 2000 00:00:00 GMT [www-authenticate] => OAuth "Facebook Platform" "invalid_request" "(#33) This object does not exist or does not support this action" [x-fb-debug] => WmLvYBFgJZJdSlZ5uWNao0Vu42YrLo3oHdBdTOuS2aEmlgweZziuEB0k1XXI6MpS1QA5TmoLVgPun8hKJMrOhw== [date] => Fri, 13 Nov 2020 20:17:10 GMT [alt-svc] => h3-29=":443"; ma=3600,h3-27=":443"; ma=3600 [content-length] => 161 ) body: {"error":{"message":"(#33) This object does not exist or does not support this action","type":"OAuthException","code":33,"fbtrace_id":"A-1bESwXmeEug77oWywAeey"}}

11-13-2020 @ 20:17:10 - Request Request uri: https://graph.facebook.com/v2.9/697459017672695/log_events body: Array ( [message] => {"message":"Failed to get AYMT tip info via API.","object":{"response":{"headers":{},"body":"{\"error\":{\"message\":\"(#33) This object does not exist or does not support this action\",\"type\":\"OAuthException\",\"code\":33,\"fbtrace_id\":\"A-1bESwXmeEug77oWywAeey\"}}","response":{"code":400,"message":"Bad Request"},"cookies":[],"filename":null,"http_response":{"data":null,"headers":null,"status":null}},"error_type":"Non-200 error code from FB","plugin_version":"2.1.4","php_version":"7.4.12"}} [error] => 1 ) headers: Array ( [Authorization] => ***** ) timeout: 500 method: POST

11-13-2020 @ 20:17:10 - Response Response code: 400 message: Bad Request headers: Array ( [access-control-allow-origin] => * [x-app-usage] => {"call_count":7,"total_cputime":0,"total_time":1} [x-fb-request-id] => AvH5hzkN8sWidLv2QORAzDj [strict-transport-security] => max-age=15552000; preload [x-fb-trace-id] => AIU92cV/AjK [facebook-api-version] => v6.0 [content-type] => application/json; charset=UTF-8 [x-fb-rev] => 1002975895 [cache-control] => no-store [pragma] => no-cache [expires] => Sat, 01 Jan 2000 00:00:00 GMT [www-authenticate] => OAuth "Facebook Platform" "invalid_request" "(#33) This object does not exist or does not support this action" [x-fb-debug] => +91OG47KbHrFwxeXRy1uBHOP9k621kgOJwRnfEthXwC8DmNawc/tmarIgwec/CcjmS5xpJ5O+4Adqpu2GA215g== [date] => Fri, 13 Nov 2020 20:17:10 GMT [alt-svc] => h3-29=":443"; ma=3600,h3-27=":443"; ma=3600 [content-length] => 161 ) body: {"error":{"message":"(#33) This object does not exist or does not support this action","type":"OAuthException","code":33,"fbtrace_id":"AvH5hzkN8sWidLv2QORAzDj"}}

pettreegnat commented 3 years ago

I have the same issue when certain plugins are enabled with the facebook-for woocommerce plugin. Yoast, Rankmath, Paypal for woocommerce and multipayments by angelleye as an example of ones I noticed issues with. This has been going on for a while now. Just narrowed it down to facebook for woocommerce as the culprit. I also have been getting error messages indicating a failure by the plugin.

PatoPC commented 3 years ago

Hi I have the same issue: I have WooCommerce version 4.7.0 WordPress version 5.5.3 MySQL 5.7.23-23 PHP 7.3.24 When the plugin is disabled, into the section edit/create product the fields for input information show correctly like you can see in the image:

facebookActivate errorFacebookPlugin

PatoPC commented 3 years ago

And the error continues in new version NuevaVersion

sydneytheartist commented 3 years ago

I have this problem too, has anyone found any resolve to this?

pettreegnat commented 3 years ago

Just to disable it...

On Sun, Nov 29, 2020, 3:42 AM sydneytheartist notifications@github.com wrote:

I have this problem too, has anyone found any resolve to this?

β€” You are receiving this because you commented. Reply to this email directly, view it on GitHub https://github.com/facebookincubator/facebook-for-woocommerce/issues/1700#issuecomment-735367454, or unsubscribe https://github.com/notifications/unsubscribe-auth/APRBI67SUWJBPERACYOXAX3SSIJORANCNFSM4TVAR2QQ .

basselenab commented 3 years ago

Same issue as well. When can we expect a fix to this ??

sayantandas commented 3 years ago

+1

basselenab commented 3 years ago

Any news ?

ggortan commented 3 years ago

I'm having the same problem

danielbitzer commented 3 years ago

It looks like this issue is very similar to a memory exhaustion problem we fixed in #1853 and released in 2.4.0.

Please let us know if the issue persists after updating to 2.4.0. Closing for now.