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woocommerce / facebook-for-woocommerce

A first-party extension plugin built for WooCommerce. Development is managed by Ventures.
https://woocommerce.com/products/facebook/
GNU General Public License v2.0
210 stars 137 forks source link

Can't reset meta data - JavaScript error #1979

Closed WillBrubaker closed 3 years ago

WillBrubaker commented 3 years ago

🔎 Isolate the bug

✍️ Describe the bug

As reported in this support thread: https://wordpress.org/support/topic/reset-meta-data-broken-since-last-update

When clicking the "Reset Facebook metadata" the metadata is not reset and in fact, nothing happens except for a JavaScript error i.e. Uncaught ReferenceError: fb_reset_product is not defined

🚶‍♀️ Steps to reproduce

  1. Facebook for WooCommerce 2.5.0+
  2. Go to Products and edit a product.
  3. Scroll down to Facebook metabox and click Reset Facebook metadata.
  4. See JavaScript error: Uncaught ReferenceError: fb_reset_product is not defined
Screen Shot 2021-05-27 at 1 17 13 PM Screen Shot 2021-05-27 at 1 19 26 PM

✔️ Expected behavior

That the metadata is reset as advertised by the anchor text.

Pre 2.5 this would show a modal confirm prompt, and then the metabox would show This product is not yet synced to Facebook. state.

Screen Shot 2021-05-27 at 1 20 59 PM Screen Shot 2021-05-27 at 1 24 45 PM

🗃 Logs

### WordPress Environment ### WordPress address (URL): https://domain.deSite address (URL): https://domain.deWC Version: 5.3.0REST API Version: ✔ 5.3.0WC Blocks Version: ✔ 4.9.1Action Scheduler Version: ✔ 3.1.6WC Admin Version: ✔ 2.2.6Log Directory Writable: ✔WP Version: 5.7.2WP Multisite: –WP Memory Limit: 512 MBWP Debug Mode: –WP Cron: ✔Language: de_DEExternal object cache: – ### Server Environment ### Server Info: nginx/1.17.5PHP Version: 7.4.10PHP Post Max Size: 2 GBPHP Time Limit: 120PHP Max Input Vars: 10000cURL Version: 7.47.0OpenSSL/1.0.2g SUHOSIN Installed: –MySQL Version: 5.5.5-10.2.33-MariaDB-10.2.33+maria~xenial-logMax Upload Size: 2 GBDefault Timezone is UTC: ✔fsockopen/cURL: ✔SoapClient: ✔DOMDocument: ✔GZip: ✔Multibyte String: ✔Remote Post: ✔Remote Get: ✔ ### Database ### WC Database Version: 5.3.0WC Database Prefix: wp_kskskdk_Datenbank-Gesamtgröße: 864.77MBDatenbank-Datengröße: 481.74MBDatenbank-Indexgröße: 383.03MBwp_anrbeqgweb_woocommerce_sessions: Daten: 9.02MB + 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haszari commented 3 years ago

Tested and confirmed this issue on master branch, and confirmed that this is not broken in 2.4.1 tag. So it looks like we introduced this as part of the JS tidy up - good catch! Adding critical label since this is an introduced issue.

Also updated the testing instructions in description.

haszari commented 3 years ago

I'll look at getting a fix for this. Hopefully we can track down the old JS code - I'm not familiar with this feature.

@WillBrubaker (or anyone affected) - can you add some info about how this Reset Facebook metadata fits into product sync workflow? E.g. when you need to reset metadata and why, what's the wider goal there. While I'm here I want to make sure I understand how this fits in to the bigger picture :)

WillBrubaker commented 3 years ago

The forum thread is what brought me here. Perhaps the OP can provide some insight.

We do have 4014280-zen and if the product sync workflow hadn't failed to begin with, we probably wouldn't be where we are, but we need this same functionality there to try and reset that product so we can try again to sync it up.

haszari commented 3 years ago

Thanks - so this is being used in a "reset / clear / nuke it so I can start again" flow.

Note - we still have the function so it maybe just an enqueuing assets issue. Stay tuned!

https://github.com/woocommerce/facebook-for-woocommerce/blob/c6143773a1613ec41a3a138ee3af6a3cda138e54/assets/js/admin/metabox.js#L38-L58

solstudioim commented 3 years ago

I could replicate this as well on 2.5.0

AashikP commented 3 years ago

Another report in 4022847-zen

despecial commented 3 years ago

Client reports that version 2.5.0 also has a problem with deleting products via metabox. So I guess it's the build process for this metabox.js which is not working as planned.

haszari commented 3 years ago

The fix for this has now been released - update stores to 2.5.1+ and the metabox should be working correctly again.