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woocommerce / facebook-for-woocommerce

A first-party extension plugin built for WooCommerce. Development is managed by Ventures.
https://woocommerce.com/products/facebook/
GNU General Public License v2.0
210 stars 137 forks source link

Unable to setup connection and sync of catalogue Woo<>FB #2092

Closed kamargbackpacks closed 2 years ago

kamargbackpacks commented 2 years ago

I try to connect my Woocommerce site www.kamarg.net/de with the shop (Commerce account 393193372384039), catalogue (159583649698669), Facebook (434335633392942) and Instagram accounts (17841402974385750) (Business id 2467999323457158).

It is so weird as this worked flawless for 4 years now but since a hack of our Facebook account on 8th of August our connection to WooCommerce has been severed and I was never able to reconnect the shop again.

🔎 Isolate the bug

I have deleted and reinstalled the plugin. I have also deleted and re-setup the catalogue/commerce account in Facebook.

✍️ Describe the bug

The connection between WooCommerce and Facebook cannot be established. The setup ends in an error:

Bildschirmfoto 2021-10-03 um 20 55 52

The WooCommerce Catalogue is not connected or uploaded to Facebook. The setup is not finished and product sync etc cannot be edited in WooCommerce. The plugin continue to inform me to set it up.

🚶‍♀️ Steps to reproduce

I did a screen cast of the steps taken:

  1. Re-installing the plugin https://youtu.be/jvKBNB3v3-U

  2. Running through the setup process until error code (screenshot above) https://youtu.be/S-wXve4mXag

  3. Checking in Facebook Business Settings to see that no Catalogue was added or synced. https://youtu.be/sF3MfqzmwxU

✔️ Expected behavior

The previous and expected behaviour is that the setup completed and an WooCommerce Integration has been established. The catalogue was filled with the items from my store and synchronized.

I had a WooCommerce integration previously established correctly (see below) but it was no longer connected to my WooCommerce Shop after the hack which is why I deleted in hope that the plugin would re-setup it again. Since then the "App" data source has never been created again.

I want to have the original functionality of the plugin back: "With this plugin, you can install the Facebook pixel, upload your online store catalogue, and create a shop on your Facebook page, enabling you to easily run dynamic ads."

Bildschirmfoto 2021-09-28 um 22 50 53

This

🗃 Logs

` ### WordPress Environment ### WordPress address (URL): https://kamarg.net/de Site address (URL): https://kamarg.net/de WC Version: 5.7.1 REST API Version: ✔ 5.7.1 WC Blocks Version: ✔ 5.7.2 Action Scheduler Version: ✔ 3.2.1 WC Admin Version: ✔ 2.6.5 Log Directory Writable: ✔ WP Version: 5.8.1 WP Multisite: ✔ WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: de_DE External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.21-he.0 PHP Post Max Size: 32 MB PHP Time Limit: 30 PHP Max Input Vars: 1000 cURL Version: 7.64.0 OpenSSL/1.1.1d SUHOSIN Installed: – MySQL Version: 5.7.35-38-log Max Upload Size: 10 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 5.6.0 WC Database Prefix: wp_2_ Datenbank-Gesamtgröße: 42.53MB Datenbank-Datengröße: 35.35MB Datenbank-Indexgröße: 7.18MB wp_2_woocommerce_sessions: Daten: 1.84MB + Index: 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Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ✔ ### WC Pages ### Shop-Basis: #2470 - /shop/ Warenkorb: #2471 - /warenkorb/ Kasse: #2472 - /kasse/ Mein Konto: #2473 - /mein-konto/ Allgemeine Geschäftsbedingungen: #11027 - /allgemeine_geschaeftsbedingungen/ ### Theme ### Name: Flatsome Kamarg Child Version: 3.0 Author URL: Child Theme: ✔ Parent Theme Name: Flatsome Parent Theme Version: 3.14.3 Parent Theme Author URL: http://www.uxthemes.com/ WooCommerce Support: ✔ ### Templates ### Overrides: flatsome/woocommerce/archive-product.php flatsome/woocommerce/cart/cart-empty.php flatsome/woocommerce/cart/cart-shipping.php flatsome/woocommerce/cart/cart.php flatsome/woocommerce/checkout/form-checkout.php flatsome/woocommerce/checkout/form-coupon.php flatsome/woocommerce/checkout/terms.php flatsome/woocommerce/checkout/thankyou.php flatsome/woocommerce/content-product-cat.php flatsome/woocommerce/content-product.php flatsome/woocommerce/content-single-product.php flatsome/woocommerce/content-widget-product.php flatsome/woocommerce/global/breadcrumb.php flatsome/woocommerce/global/quantity-input.php flatsome/woocommerce/global/wrapper-end.php flatsome/woocommerce/global/wrapper-start.php flatsome/woocommerce/loop/loop-end.php flatsome/woocommerce/loop/loop-start.php flatsome/woocommerce/loop/pagination.php flatsome/woocommerce/loop/result-count.php flatsome/woocommerce/loop/sale-flash.php flatsome/woocommerce/myaccount/form-login.php flatsome/woocommerce/myaccount/navigation.php flatsome/woocommerce/notices/error.php flatsome/woocommerce/notices/notice.php flatsome/woocommerce/notices/success.php flatsome/woocommerce/product-searchform.php flatsome/woocommerce/single-product/photoswipe.php flatsome/woocommerce/single-product/price.php flatsome/woocommerce/single-product/product-image.php flatsome/woocommerce/single-product/product-thumbnails.php flatsome/woocommerce/single-product/rating.php flatsome/woocommerce/single-product/related.php flatsome/woocommerce/single-product/review.php flatsome/woocommerce/single-product/sale-flash.php flatsome/woocommerce/single-product/share.php flatsome/woocommerce/single-product/short-description.php flatsome/woocommerce/single-product/tabs/tabs.php flatsome/woocommerce/single-product/title.php flatsome/woocommerce/single-product/up-sells.php flatsome/woocommerce/single-product-reviews.php flatsome/woocommerce/single-product.php flatsome/woocommerce/content-product_cat.php ### Klarna Payments Request Log ### No Klarna Payment errors: ### Action Scheduler ### Complete: 947 Oldest: 2021-09-27 13:13:44 +0200 Newest: 2021-10-03 20:38:25 +0200 Failed: 17 Oldest: 2021-02-12 10:53:51 +0100 Newest: 2021-09-08 22:01:38 +0200 ### Status report information ### Generated at: 2021-10-03 21:20:38 +02:00 `
kamargbackpacks commented 2 years ago

Nobody to help me?

budzanowski commented 2 years ago

Hi @kamargbackpacks

Thank you for reaching out. Unfortunately, we can't help you. The 'Something Went Wrong' is a problem on the Facebook side. The connection process does not go through the last step and you are not redirected back to your WooCommerce site. You will need to contact Facebook support for more information and help. One thing that I would check is the account quality of you Facebook site and Business manager. Both can be found here: https://www.facebook.com/accountquality This section sometimes lists what are the problems with your setup.

Best Regards.