Sites using the Turkish language and Turkish lira (₺) cannot connect properly

[csmcneill]

🔎 Isolate the bug

• [x] I have confirmed this occurs in the most recent version of WordPress, WooCommerce, and Facebook for WooCommerce.
• [x] I have confirmed this occurs when only WooCommerce and Facebook for WooCommerce are active and when using a default WordPress or WooCommerce theme.

✍️ Describe the bug

When a merchant whose WooCommerce site language is set to Turkish and their currency is set to the Turkish lira (₺), they cannot connect to Facebook. When they attempt to do so, no information appears under Marketing > Facebook > Connection.

🚶‍♀️ Steps to reproduce

1. Set the site language to Turkish.
2. Set the currency to the Turkish lira (₺).
3. Connect to Facebook.
4. Return to the site after the connection is complete.
5. Note that no details are visible on Marketing > Facebook > Connection.

✔️ Expected behavior

Merchants should be able to connect to Facebook when using Turkish and the Turkish lira.

🗃 Logs

01-03-2022 @ 15:43:15 - Unable to detect valid feed configuration: No catalog ID

📝 Notes

We've found that the only way to resolve this issue is to change to English/USD, disconnect Facebook, reconnect, and then change the language/currency after successfully connecting and ensuring that all of the information populates properly in Marketing > Facebook > Connection.

When I made the initial connection using Turkish and the Turkish lira on my JN site, I saw the following errors displayed on the page, but I cannot determine if this is displayed for every merchant experiencing this issue:

Notice : Undefined offset: 0 in /srv/users/user918de7ea/apps/user918de7ea/public/wp-content/plugins/facebook-for-woocommerce/includes/API/FBE/Installation/Read/Response.php on line 149

Notice : Undefined property: stdClass::$pages in /srv/users/user918de7ea/apps/user918de7ea/public/wp-content/plugins/facebook-for-woocommerce/includes/API/FBE/Installation/Read/Response.php on line 87

Notice : Undefined offset: 0 in /srv/users/user918de7ea/apps/user918de7ea/public/wp-content/plugins/facebook-for-woocommerce/includes/API/FBE/Installation/Read/Response.php on line 149

Notice : Undefined offset: 0 in/srv/users/user918de7ea/apps/user918de7ea/public/wp-content/plugins/facebook-for-woocommerce/includes/API/FBE/Installation/Read/Response.php on line 149

Notice : Undefined offset: 0 in /srv /users/user918de7ea/apps/user918de7ea/public/wp-content/plugins/facebook-for-woocommerce/includes/API/FBE/Installation/Read/Response.php on line 149

Notice : Undefined offset: 0 in /srv/users /user918de7ea/apps/user918de7ea/public/wp-content/plugins/facebook-for-woocommerce/includes/API/FBE/Installation/Read/Response.php on line 149

Notice : Undefined offset: 0 in/srv/users/user918de7ea/apps/user918de7ea/public/wp-content/plugins/facebook-for-woocommerce/includes/API/FBE/Installation/Read/Response.php on line 149

Notice : Undefined offset: 0 in /srv /users/user918de7ea/apps/user918de7ea/public/wp-content/plugins/facebook-for-woocommerce/includes/API/FBE/Installation/Read/Response.php on line 149

Affected tickets thus far:

• 4636857-zen
• 4637776-zen
• 4640292-zen

` ### WordPress Environment ### WordPress address (URL): https://intimate-orca.jurassic.ninja Site address (URL): https://intimate-orca.jurassic.ninja WC Version: 6.0.0 REST API Version: ✔ 6.0.0 WC Blocks Version: ✔ 6.3.3 Action Scheduler Version: ✔ 3.3.0 WC Admin Version: ✔ 2.9.4 Log Directory Writable: ✔ WP Version: 5.8.2 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: ✔ WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Apache/2.4.52 (Unix) OpenSSL/1.0.2g PHP Version: 7.4.27 PHP Post Max Size: 1 GB PHP Time Limit: 30 PHP Max Input Vars: 5000 cURL Version: 7.47.0 OpenSSL/1.0.2g SUHOSIN Installed: – MySQL Version: 5.7.33-0ubuntu0.16.04.1-log Max Upload Size: 512 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 6.0.0 WC Database Prefix: wp_ Total Database Size: 4.82MB Database Data Size: 3.37MB Database Index Size: 1.45MB wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_actions: Data: 0.02MB + Index: 0.13MB + Engine InnoDB wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_options: Data: 2.48MB + Index: 0.06MB + Engine InnoDB wp_postmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_posts: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ### Post Type Counts ### attachment: 1 page: 7 post: 2 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ❌Error messages should not be shown to visitors. ### Active Plugins (4) ### Companion Plugin: by Osk – 1.21 Facebook for WooCommerce: by Facebook – 2.6.8 Jetpack: by Automattic – 10.4 WooCommerce: by Automattic – 6.0.0 ### Inactive Plugins (2) ### Akismet Anti-Spam: by Automattic – 4.2.1 Hello Dolly: by Matt Mullenweg – 1.7.2 ### Settings ### API Enabled: – Force SSL: – Currency: TRY (₺) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #6 - /shop/ Cart: #7 - /cart/ Checkout: #8 - /checkout/ My account: #9 - /my-account/ Terms and conditions: ❌ Page not set ### Theme ### Name: Twenty Twenty-One Version: 1.4 Author URL: https://wordpress.org/ Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: – ### Action Scheduler ### Complete: 3 Oldest: 2022-01-03 15:42:26 +0000 Newest: 2022-01-03 15:43:15 +0000 ### Status report information ### Generated at: 2022-01-03 15:56:45 +00:00 `

[odskaren]

I am having this same problem. In the English side. I can not get it to link back with my Facebook. The last button Return to WooCommerce Integration does not work.

[solstudioim]

As reported here as well: https://wordpress.org/support/topic/pixel-and-ad-account-information-not-visible/

[aliosmanyuksel]

As reported here as well: https://wordpress.org/support/topic/pixel-and-ad-account-information-not-visible/

It's not working for me.

[muhammedyagci]

same problem

[simplysaru]

Another issue in 4908767-zen

[message-dimke]

Hi, @maxdupenois !

Depending on WP language the User-Agent header to Facebook API changes.

WP in English: WooCommerce-for-Facebook/2.6.12 (WooCommerce/6.3.1; WordPress/5.9.3) WP in Turkish: WooCommerce-için-Facebook/2.6.12 (WooCommerce/6.3.1; WordPress/5.9.3)

Turkish is failing with a 400 response.

Does Facebook use User-Agent to track something? We can cleanup non-latin characters and get WooCommerce-icin-Facebook or have it WooCommerce-for-Facebook between the languages.

[shohanhossainnab]

A related report in 5162034-zen. The merchant reported that the Facebook extension does not add the products to the catalog. When they change the site language to English and the currency to USD, the products sync correctly in the catalog. The current workaround is to manually convert the prices of all products to Turkish Lira and change the site language back to Turkish