Two pixels found [pixel helper bug]

[revendo]

The plugin seems to produce two Pixels when observing with the Facebook Pixel Helper. One has an ID, the other one doesn't.

[tahoff]

Did you previously try manually installing the pixel?

[revendo]

Yes indeed. But I removed all before installing the new one. Also if I disable the Facebook for Woocommerce Plugin, the Pixel helper doesn't show anything.

[tahoff]

Can you try upgrading to version 1.7.5 and ensuring that Facebook for Wordpress wasn't accidentally installed along with Facebook for WooCommerce.

[revendo]

We're already running 1.7.5. And there is only one plugin running.

[tahoff]

It turns out this is actually a bug in the Pixel Helper tool. Your pixel is working correctly :)

[revendo]

wow. ok. Is that bug reported? Should I report it? I just talked to someone of Facebook. They showed me the issue.

[jlkalberer]

It's been reported. Someone on the Pixel Helper team is looking into it.

[revendo]

Great!

John Kalberer notifications@github.com schrieb am Sa. 20. Jan. 2018 um 00:01:

It's been reported. Someone on the Pixel Helper team is looking into it.

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/facebookincubator/facebook-for-woocommerce/issues/218#issuecomment-359113899, or mute the thread https://github.com/notifications/unsubscribe-auth/AMis7R2FGv7FbTlt3PVFHzfMH3fxJbO8ks5tMR7YgaJpZM4RhvTG .

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Aurel Greiner Geschäftsleitung

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[mengyingdu]

Hi @revendo ,

Did you still have this problem? It should be fixed by our pixel team.

[revendo]

It seems to be fixed now!

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Aurel Greiner Geschäftsleitung

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Direkt: 061 500 28 20 E-Mail: aurel.greiner@revendo.ch

2018-03-11 23:40 GMT+01:00 mengyingdu notifications@github.com:

Hi @revendo https://github.com/revendo ,

Did you still have this problem? It should be fixed by our pixel team.

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/facebookincubator/facebook-for-woocommerce/issues/218#issuecomment-372156302, or mute the thread https://github.com/notifications/unsubscribe-auth/AMis7ZYecbKYlXmnUT0xnnvsc71JWhgoks5tdaftgaJpZM4RhvTG .

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revendo AG Güterstrasse 133 CH-4053 Basel

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[revendo]

Hi Sorry, I accidently replied to the wrong subject. The helper is still showing two pixels. One with ID and the other without. [https://revendo.ch]()

[WalkWeb]

Similar problem.

Site on Wordpress.

[Dekostacja]

I have the same problem. My pixel helper found 2 pixels - both are green, but one does not have Pixel ID. I am not sure if my pixel works fine or not. I have firstly tried to manually install pixel, then I removed the code and installed Woocomerce Facebook Pixel plugin for my wordpress site. Can you help me understanding the problem? Or as above mentioned it means there is a bug and my pixel works fine?

Thank you in advance!

Karolina

[it1languagecourse]

I have same problem. I think is related to have the attribute "itemtype" in some elements (used for metadata). If I remove the attribute from the elements (div in my case) only one pixel shows.

[campinggaz]

Hi, same for me : someone has resolved the issue ?