Something went wrong when connecting to facebook!

🔎 Isolate the bug

[X] I have confirmed this occurs in the most recent version of WordPress, WooCommerce, and Facebook for WooCommerce.
[ ] I have confirmed this occurs when only WooCommerce and Facebook for WooCommerce are active and when using a default WordPress or WooCommerce theme. -> No the teme I am using is "Blossom Spa Pro" by Blossom Themes.

✍️ Describe the bug

When I want to sync products from my WooCommerce catalog to Facebook, I connect myself to Facebook from the back-office of the Facebook plugin. Everything seems to be fine, but at the end, I have this message : "Could not retrieve Facebook Business Extension System User". (screenhot here: https://www.screencast.com/t/LfHGKnu7g). But actually WooCommerce is well associated with my Facebook page (proof here: https://www.screencast.com/t/f2Xnydh6plcm). The thing is that at the end, I can never sync my WooCommerce products. I precise that my Facebook catalog is empty.

🚶‍♀️ Steps to reproduce

I just follow the all connection process to Facebook from the Facebook plugin back-office.

✔️ Expected behavior

My WooCommerce products should appear in my Facebook Shop!

🗃 Logs

` ### WordPress Environment ### WordPress address (URL): https://leboudoirdannabel.fr Site address (URL): https://leboudoirdannabel.fr WC Version: 6.3.1 REST API Version: ✔ 6.3.1 WC Blocks Version: ✔ 6.9.0 Action Scheduler Version: ✔ 3.4.0 WC Admin Version: ✔ 3.2.1 Log Directory Writable: ✔ WP Version: 5.9.2 WP Multisite: – WP Memory Limit: 512 Mo WP Debug Mode: – WP Cron: ✔ Language: fr_FR External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.25 PHP Post Max Size: 130 Mo PHP Time Limit: 165 PHP Max Input Vars: 16000 cURL Version: 7.64.0 OpenSSL/1.1.1d SUHOSIN Installed: – MySQL Version: 5.6.50-log Max Upload Size: 128 Mo Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Post Type Counts ### attachment: 997 blossom-portfolio: 9 custom_css: 1 customize_changeset: 1 elementor_library: 2 giftcard: 4 nav_menu_item: 48 page: 28 post: 2 product: 502 product_variation: 996 revision: 1229 shop_order: 6 sln_attendant: 2 sln_booking: 887 sln_service: 83 wp_global_styles: 1 wpforms: 1 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (28) ### All in One SEO Pack: par All in One SEO Team – 4.1.9.4 Beautiful and responsive cookie consent: par Beautiful Cookie Banner – 2.7.2 BlossomThemes Toolkit: par blossomthemes – 2.2.2 Boxtal Connect: par API Boxtal – 1.2.12 Elementor Pro: par Elementor.com – 3.6.4 Elementor: par Elementor.com – 3.6.1 ELEX Dynamic Pricing and Discounts for WooCommerce: par ELEX – 3.7.7 WP All Export - User Export Add-On: par Soflyy – 1.0.0 Facebook for WooCommerce: par Facebook – 2.6.12 Site Kit by Google: par Google – 1.71.0 HM Multiple Roles: par HM Plugin – 1.6 Smash Balloon Instagram Feed: par Smash Balloon – 6.0.4 Jetpack: par Automattic – 10.7 Limit Login Attempts Reloaded: par Limit Login Attempts Reloaded – 2.24.0 Loco Translate: par Tim Whitlock – 2.6.1 PW WooCommerce Gift Cards: par Pimwick LLC – 1.202 Redirection: par John Godley – 5.2.3 Salon Booking Wordpress Plugin - Free Version: par Salon Booking System – 7.5 UpdraftPlus - Sauvegarde/Restauration: par UpdraftPlus.Com DavidAnderson – 1.22.11 Widget for Google Reviews: par RichPlugins – 2.1.4 WooCommerce Stripe Gateway: par WooCommerce – 6.3.0 Hiboutik: par Hiboutik & Murelh Ntyandi – 1.2.1 WooCommerce Shipping & Tax: par WooCommerce – 1.25.25 WooCommerce: par Automattic – 6.3.1 WP All Export: par Soflyy – 1.3.4 WP Fastest Cache: par Emre Vona – 0.9.9 Widgets d'avis Google: par Trustindex.io – 8.2.2 WPForms Lite: par WPForms – 1.7.3 ### Inactive Plugins (0) ### ### Settings ### API Enabled: – Force SSL: – Currency: EUR (€) Currency Position: right Thousand Separator: Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) gift-card (gift-card) grouped (grouped) pw gift card (pw-gift-card) simple (simple) variable (variable) wgm_gift_card (wgm_gift_card) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Base de la boutique: #6 - /boutique/ Panier: #7 - /panier/ Commander: #8 - /commander/ Mon compte: #9 - /mon-compte/ Conditions générales de vente et d’utilisation: ❌ Page non définie ### Theme ### Name: Blossom Spa Pro Version: 2.3.0 Author URL: https://blossomthemes.com/ Child Theme: ❌ – Si vous modifiez WooCommerce sur un thème parent que vous n’avez pas construit personnellement nous vous recommandons d’utiliser un thème enfant. Voir : Comment créer un thème enfant WooCommerce Support: ✔ ### Templates ### Overrides: – ### Action Scheduler ### Terminé: 1 985 Oldest: 2022-03-02 10:39:10 +0100 Newest: 2022-04-01 13:20:31 +0200 En attente: 7 Oldest: 2022-04-01 13:35:31 +0200 Newest: 2022-04-03 06:55:33 +0200 ### Status report information ### Generated at: 2022-04-01 13:31:16 +02:00 `

woocommerce / facebook-for-woocommerce