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woocommerce / facebook-for-woocommerce

A first-party extension plugin built for WooCommerce. Development is managed by Ventures.
https://woocommerce.com/products/facebook/
GNU General Public License v2.0
211 stars 140 forks source link

fb is duplicating events and purchases ....all purchases are getting duplicated #2474

Closed rizwan1209 closed 1 year ago

rizwan1209 commented 1 year ago

🔎 Isolate the bug

✍️ Describe the bug

🚶‍♀️ Steps to reproduce

  1. The first step
  2. The next step…

✔️ Expected behavior

🗃 Logs

rawdreeg commented 1 year ago

Hi @rizwan1209,

Could you give us more details on this issue? Feel free to add appropriate screenshots that display the bug.

It would also be helpful if you included logs, details about your WordPress environment (from WooCommerce Status Report), and any other relevant information about your site.

rizwan1209 commented 1 year ago

ALL EVENTS ARE GETTING DUPLICATED AS YOU CAN SEE IN SCREENSHOT THAT INITIATE CHECKOUT IS GETTING DUPLICATED SIMILARLY PURCHASES ARE ALSO GETTING DUPLICATED

On Feb 13, 2023, at 1:34 PM, Rodrigue @.***> wrote:

Hi @rizwan1209 https://github.com/rizwan1209,

Could you give us more details on this issue? Feel free to add appropriate screenshots that display the bug.

It would also be helpful if you included logs, details about your WordPress environment (from WooCommerce Status Report https://docs.woocommerce.com/document/understanding-the-woocommerce-system-status-report/), and any other relevant information about your site.

— Reply to this email directly, view it on GitHub https://github.com/woocommerce/facebook-for-woocommerce/issues/2474#issuecomment-1427541746, or unsubscribe https://github.com/notifications/unsubscribe-auth/A53TEYVDNIPUTVBASXTM2A3WXHW25ANCNFSM6AAAAAAUZ5U6EM. You are receiving this because you were mentioned.

rizwan1209 commented 1 year ago

`

WordPress Environment

WordPress address (URL): https://www.popstripesonline.com Site address (URL): https://www.popstripesonline.com WC Version: 7.3.0 REST API Version: ✔ 7.3.0 WC Blocks Version: ✔ 9.1.5 Action Scheduler Version: ✔ 3.5.2 Log Directory Writable: ✔ WP Version: 6.1.1 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: –

Server Environment

Server Info: LiteSpeed PHP Version: 8.0.27 PHP Post Max Size: 512 MB PHP Time Limit: 60 PHP Max Input Vars: 10000 cURL Version: 7.84.0 OpenSSL/1.1.1p

SUHOSIN Installed: – MySQL Version: 10.3.38-MariaDB Max Upload Size: 512 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔

Database

WC Database Version: 7.3.0 WC Database Prefix: fwp_ Total Database Size: 178.93MB Database Data Size: 87.41MB Database Index Size: 91.52MB fwp_woocommerce_sessions: Data: 1.48MB + Index: 0.02MB + Engine InnoDB fwp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB fwp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB fwp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB fwp_woocommerce_order_items: Data: 0.42MB + Index: 0.13MB + Engine InnoDB fwp_woocommerce_order_itemmeta: Data: 3.52MB + Index: 5.03MB + Engine InnoDB fwp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB fwp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB fwp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fwp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB fwp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fwp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB fwp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB fwp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB fwp_actionscheduler_actions: Data: 3.02MB + Index: 7.36MB + Engine InnoDB fwp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB fwp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB fwp_actionscheduler_logs: Data: 2.02MB + Index: 2.03MB + Engine InnoDB fwp_adtribes_my_conversions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB fwp_aepc_custom_audiences: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fwp_aepc_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fwp_atum_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB fwp_atum_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB fwp_atum_product_data: Data: 1.52MB + Index: 0.36MB + Engine InnoDB fwp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB fwp_comments: Data: 1.52MB + Index: 0.95MB + Engine InnoDB fwp_easypay_order: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fwp_jazz_cash_order_ref: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fwp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB fwp_mailchimp_carts: Data: 0.33MB + Index: 0.00MB + Engine InnoDB fwp_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fwp_nx_entries: Data: 0.09MB + Index: 0.03MB + Engine InnoDB fwp_nx_posts: Data: 0.02MB + Index: 0.05MB + Engine InnoDB fwp_nx_stats: Data: 0.05MB + Index: 0.02MB + Engine InnoDB fwp_options: Data: 7.45MB + Index: 2.06MB + Engine InnoDB fwp_postmeta: Data: 47.23MB + Index: 65.44MB + Engine InnoDB fwp_posts: Data: 8.42MB + Index: 1.97MB + Engine InnoDB fwp_sbi_feeds: Data: 0.02MB + Index: 0.02MB + Engine InnoDB fwp_sbi_feed_caches: Data: 0.02MB + Index: 0.02MB + Engine InnoDB fwp_sbi_instagram_feeds_posts: Data: 0.02MB + Index: 0.03MB + Engine InnoDB fwp_sbi_instagram_feed_locator: Data: 0.02MB + Index: 0.03MB + Engine InnoDB fwp_sbi_instagram_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fwp_sbi_sources: Data: 0.02MB + Index: 0.03MB + Engine InnoDB fwp_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB fwp_social_users: Data: 0.02MB + Index: 0.03MB + Engine InnoDB fwp_stock_log: Data: 0.52MB + Index: 0.00MB + Engine InnoDB fwp_termmeta: Data: 0.09MB + Index: 0.13MB + Engine InnoDB fwp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB fwp_term_relationships: Data: 1.20MB + Index: 1.25MB + Engine InnoDB fwp_term_taxonomy: Data: 0.05MB + Index: 0.03MB + Engine InnoDB fwp_usermeta: Data: 0.08MB + Index: 0.03MB + Engine InnoDB fwp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB fwp_viredis_product_pricing: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fwp_vi_wad_ali_orders_info: Data: 0.02MB + Index: 0.02MB + Engine InnoDB fwp_vi_wad_error_product_images: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fwp_wccs_conditions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB 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fwp_wc_product_meta_lookup: Data: 1.52MB + Index: 1.00MB + Engine InnoDB fwp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB fwp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fwp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB fwp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB fwp_wdp_orders: Data: 0.02MB + Index: 0.05MB + Engine InnoDB fwp_wdp_order_items: Data: 0.02MB + Index: 0.06MB + Engine InnoDB fwp_wdp_persistent_rules_cache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fwp_wdp_rules: Data: 0.02MB + Index: 0.03MB + Engine InnoDB fwp_wdr_order_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fwp_wdr_order_item_discounts: Data: 0.02MB + Index: 0.05MB + Engine InnoDB fwp_wdr_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fwp_wt_iew_action_history: Data: 0.05MB + Index: 0.00MB + Engine InnoDB fwp_wt_iew_cron: Data: 0.02MB + Index: 0.00MB + Engine InnoDB fwp_wt_iew_ftp: Data: 0.02MB + Index: 0.00MB + Engine 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Post Type Counts

attachment: 988 blocks: 3 custom_css: 1 elementor_library: 1 nav_menu_item: 55 notificationx: 1 oembed_cache: 2 page: 12 post: 18 product: 442 product_variation: 2338 revision: 355 shop_coupon: 12 shop_order: 1360 shop_order_refund: 116 size-chart: 229 wp_global_styles: 1 wpcf7_contact_form: 2

Security

Secure connection (HTTPS): ✔ Hide errors from visitors: ✔

Active Plugins (29)

Easypay: by Systems Limited – 0.1 ATUM Inventory Management for WooCommerce: by Stock Management Labs™ – 1.9.26.2 Code Snippets: by Code Snippets Pro – 3.2.2 CommentLuv: by Elegant Digital Solutions – 3.0.4 Contact Form 7: by Takayuki Miyoshi – 5.7.3 Customer Reviews for WooCommerce: by CusRev – 5.18.0 GTM4WP: by Thomas Geiger – 1.16.2 Facebook for WooCommerce: by Facebook – 3.0.10 Site Kit by Google: by Google – 1.93.0 Smash Balloon Instagram Feed: by Smash Balloon – 6.1.1 Jetpack: by Automattic – 11.8 Mailchimp for WooCommerce: by Mailchimp – 2.7.6 NotificationX: by WPDeveloper – 2.6.0 reSmush.it Image Optimizer: by reSmush.it – 0.4.11 SiteGround Optimizer: by SiteGround – 7.3.0 Advanced Editor Tools (previously TinyMCE Advanced): by Automattic – 5.6.0 Import Export WordPress Users and WooCommerce Customers: by WebToffee – 2.3.7 CTX Feed: by WebAppick – 5.0.0 Product Size Charts Plugin for WooCommerce Premium: by theDotstore – 2.4.1 Checkout Field Editor for WooCommerce: by ThemeHigh – 1.8.1 Variation Swatches for WooCommerce: by Emran Ahmed – 2.0.18 WooCommerce Google Analytics Integration: by WooCommerce – 1.6.0 PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.3.2 WooCommerce Shipping & Tax: by WooCommerce – 2.2.2 Stock Manager for WooCommerce: by StoreApps – 2.10.0 WooCommerce: by Automattic – 7.3.0 Yoast SEO: by Team Yoast – 20.1 SiteGround Central: by SiteGround – 2.0.9 YITH WooCommerce Wishlist: by YITH – 3.17.0

Inactive Plugins (0)

Settings

API Enabled: – Force SSL: – Currency: PKR (₨) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5)

Connected to WooCommerce.com: – Enforce Approved Product Download Directories: – Order datastore: WC_Order_Data_Store_CPT

WC Pages

Shop base: #46 - /shop/ Cart: #47 - /cart/ Checkout: #48 - /checkout/ My account: #49 - /my-account/ Terms and conditions: ❌ Page not set

Theme

Name: Flatsome Version: 3.16.4 Author URL: https://uxthemes.com Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔

Templates

Overrides: flatsome/woocommerce/archive-product.php flatsome/woocommerce/cart/cart-empty.php flatsome/woocommerce/cart/cart-shipping.php version 3.6.0 is out of date. The core version is 7.3.0 flatsome/woocommerce/cart/cart.php flatsome/woocommerce/checkout/form-checkout.php flatsome/woocommerce/checkout/form-coupon.php flatsome/woocommerce/checkout/terms.php flatsome/woocommerce/checkout/thankyou.php flatsome/woocommerce/content-product-cat.php flatsome/woocommerce/content-product.php flatsome/woocommerce/content-single-product.php flatsome/woocommerce/content-widget-product.php flatsome/woocommerce/global/breadcrumb.php flatsome/woocommerce/global/quantity-input.php flatsome/woocommerce/global/wrapper-end.php flatsome/woocommerce/global/wrapper-start.php flatsome/woocommerce/loop/loop-end.php flatsome/woocommerce/loop/loop-start.php flatsome/woocommerce/loop/pagination.php flatsome/woocommerce/loop/rating.php flatsome/woocommerce/loop/result-count.php flatsome/woocommerce/loop/sale-flash.php flatsome/woocommerce/myaccount/form-login.php flatsome/woocommerce/myaccount/navigation.php flatsome/woocommerce/notices/error.php flatsome/woocommerce/notices/notice.php flatsome/woocommerce/notices/success.php flatsome/woocommerce/product-searchform.php flatsome/woocommerce/single-product/photoswipe.php flatsome/woocommerce/single-product/price.php flatsome/woocommerce/single-product/product-image.php flatsome/woocommerce/single-product/product-thumbnails.php flatsome/woocommerce/single-product/rating.php flatsome/woocommerce/single-product/related.php flatsome/woocommerce/single-product/review.php flatsome/woocommerce/single-product/sale-flash.php flatsome/woocommerce/single-product/share.php flatsome/woocommerce/single-product/short-description.php flatsome/woocommerce/single-product/tabs/tabs.php flatsome/woocommerce/single-product/title.php flatsome/woocommerce/single-product/up-sells.php flatsome/woocommerce/single-product-reviews.php flatsome/woocommerce/single-product.php flatsome/woocommerce/content-product_cat.php

Outdated Templates: ❌

                    Learn how to update

Admin

Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing multichannel-marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page

Disabled Features: minified-js new-product-management-experience settings

Daily Cron: ✔ Next scheduled: 2023-02-13 18:28:59 +00:00 Options: ✔ Notes: 56 Onboarding: completed

Action Scheduler

Canceled: 3 Oldest: 2023-01-27 09:24:58 +0000 Newest: 2023-01-27 10:25:57 +0000

Complete: 5,648 Oldest: 2023-01-13 08:48:36 +0000 Newest: 2023-02-13 08:05:49 +0000

Failed: 14 Oldest: 2021-11-23 13:49:39 +0000 Newest: 2023-01-14 07:10:34 +0000

Pending: 4 Oldest: 2023-02-13 09:58:24 +0000 Newest: 2023-02-14 09:08:05 +0000

Status report information

Generated at: 2023-02-13 08:40:32 +00:00 `

On Feb 13, 2023, at 1:34 PM, Rodrigue @.***> wrote:

Hi @rizwan1209 https://github.com/rizwan1209,

Could you give us more details on this issue? Feel free to add appropriate screenshots that display the bug.

It would also be helpful if you included logs, details about your WordPress environment (from WooCommerce Status Report https://docs.woocommerce.com/document/understanding-the-woocommerce-system-status-report/), and any other relevant information about your site.

— Reply to this email directly, view it on GitHub https://github.com/woocommerce/facebook-for-woocommerce/issues/2474#issuecomment-1427541746, or unsubscribe https://github.com/notifications/unsubscribe-auth/A53TEYVDNIPUTVBASXTM2A3WXHW25ANCNFSM6AAAAAAUZ5U6EM. You are receiving this because you were mentioned.

rawdreeg commented 1 year ago

Thanks, @rizwan1209, for providing additional details. We'll be investigating this issue.

layoutd commented 1 year ago

Hi @rizwan1209, if you view the source code of the you checkout page (https://www.popstripesonline.com/checkout/)>, you'll see that the fbq('track', 'InitiateCheckout' event is triggered two times. The first time indicates <!-- Facebook Pixel Code --> around line 200, and the second time indicates <!-- WooCommerce JavaScript --> and /* WooCommerce Facebook Integration Event Tracking */ around line 1200.

This second snippet is the one generated by the Facebook for WooCommerce extension, but the first snippet looks the code generated by Facebook when "Manually Install Pixel Code Yourself" is selected during Pixel installation (example installation instructions). It seems likely that this tracking code being added by another extension or manually. Perhaps the Code Snippets Pro extension is being used to manually add Facebook event triggers, or the theme templates have been modified to include this code on the checkout page?

rizwan1209 commented 1 year ago

Dear concern

How do i fix this problem and how do i remove manually installed one kindly guide step by step since im not a developer and will need your guidance

Regards

Sent from my iPhone

On Feb 20, 2023, at 7:31 PM, Justin Palmer @.***> wrote:

Hi @rizwan1209, if you view the source code of the you checkout page (https://www.popstripesonline.com/checkout/)>, you'll see that the fbq('track', 'InitiateCheckout' event is triggered two times. The first time indicates around line 200, and the second time indicates and / WooCommerce Facebook Integration Event Tracking / around line 1200.

This second snippet is the one generated by the Facebook for WooCommerce extension, but the first snippet looks the code generated by Facebook when "Manually Install Pixel Code Yourself" is selected during Pixel installation (example installation instructions). It seems likely that this tracking code being added by another extension or manually. Perhaps the Code Snippets Pro extension is being used to manually add Facebook event triggers, or the theme templates have been modified to include this code on the checkout page?

— Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you were mentioned.

layoutd commented 1 year ago

Hi @rizwan1209, to seek further help with this issue, please reach out to WooCommerce support. The best place to do so is the WordPress.org Facebook for WooCommerce forum. Or, if you have a WooCommerce.com account, you can start a chat or open a ticket on WooCommerce.com. I'll close this issue as you seek support in one of those channels.

rizwan1209 commented 1 year ago

I HAVE ANOTHER ISSUE WHICH IS:

MY PRODUCTS ARE NOT SYNCING ON FACEBOOK SHOP AS WHEN I CHANGED PRICE AND PICTURE OF A PRODUCT ON WEBSITE BUT IT DID NOT SYNC TO FACEBOOK PAGE/SHOP AS IT STILL SHOWS OLD PRICE AND OLD PICTURE..

I ALSO PRESSED PRODUCT SYNC IN FACEBOOK FOR WOOCOMERCE PLUGIN BUT THAT ALSO DID NOT HELP

On Feb 20, 2023, at 10:03 PM, Justin Palmer @.***> wrote:

Closed #2474 https://github.com/woocommerce/facebook-for-woocommerce/issues/2474 as completed.

— Reply to this email directly, view it on GitHub https://github.com/woocommerce/facebook-for-woocommerce/issues/2474#event-8563714640, or unsubscribe https://github.com/notifications/unsubscribe-auth/A53TEYULGHH4GB34N4SHNKDWYOPV7ANCNFSM6AAAAAAUZ5U6EM. You are receiving this because you were mentioned.

atty31 commented 11 months ago

I have a similar issue. The Purchase event is fired multiple times on the thank you page. Also it is fired if i go from the cart page to the checkout page .Or if I submit the checkout form, however i have validation errors from the shipping address, the purchase event is still fired. Could this help ?