search

woocommerce / facebook-for-woocommerce

A first-party extension plugin built for WooCommerce. Development is managed by Ventures.
https://woocommerce.com/products/facebook/
GNU General Public License v2.0
210 stars 137 forks source link

Unable to access WooCommerce pages when Facebook for WooCommerce plugin is active #2686

Closed kozbilek closed 8 months ago

kozbilek commented 8 months ago

✍️ Describe the bug

WordPress Version: 6.4.2 WooCommerce Version: 8.4.0 (Note: Unable to upgrade to 8.5.1 due to incompatibility with certain plugins.) Facebook for WooCommerce Version: 3.1.9

I am experiencing a critical bug where, with the Facebook for WooCommerce plugin active, I am unable to access important WooCommerce pages such as settings and status. Instead, a blank page is displayed.

Despite deactivating all other plugins, isolating the Facebook for WooCommerce and WooCommerce plugins, and switching to the Storefront theme on a duplicate site, the issue persists without any resolution.

The issue may be related to an undefined method error in the fbinfobanner.php file. You can find the latest error log for the Facebook for WooCommerce plugin below:

2024-01-19T15:06:16+00:00 CRITICAL Uncaught Error: Call to undefined method stdClass::get_tip_title_html() in /home/kaanelektronik/beta.kaanelektronik.com/wp-content/plugins/facebook-for-woocommerce/includes/fbinfobanner.php:153 Stack trace: #0 /home/kaanelektronik/beta.kaanelektronik.com/wp-includes/class-wp-hook.php(324): WC_Facebookcommerce_Info_Banner->banner('') #1 /home/kaanelektronik/beta.kaanelektronik.com/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) #2 /home/kaanelektronik/beta.kaanelektronik.com/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #3 /home/kaanelektronik/beta.kaanelektronik.com/wp-admin/admin-header.php(303): do_action('admin_notices') #4 /home/kaanelektronik/beta.kaanelektronik.com/wp-admin/admin.php(239): require_once('/home/kaanelekt...') #5 {main} thrown in /home/kaanelektronik/beta.kaanelektronik.com/wp-content/plugins/facebook-for-woocommerce/includes/fbinfobanner.php on line 153

🚶‍♀️ Steps to reproduce

  1. Activate the Facebook for WooCommerce plugin.
  2. Attempt to access WooCommerce settings or status pages.
  3. Observe the blank page and the error in the logs.

✔️ Expected behavior

I expect to be able to access WooCommerce settings and status pages without encountering a blank page or errors when the Facebook for WooCommerce plugin is active.

🗃 Logs

` ### WordPress Environment ### WordPress address (URL): *** Site address (URL): *** WC Version: 8.4.0 REST API Version: ✔ 8.4.0 WC Blocks Version: ✔ 11.6.2 Action Scheduler Version: ✔ 3.7.1 Log Directory Writable: ✔ WP Version: 6.4.2 WP Multisite: – WP Memory Limit: 1 GB WP Debug Mode: – WP Cron: ✔ Language: tr_TR External object cache: ✔ ### Server Environment ### Server Info: LiteSpeed PHP Version: 7.4.33 PHP Post Max Size: 64 MB PHP Time Limit: 180 PHP Max Input Vars: 3564 cURL Version: 8.5.0 OpenSSL/1.1.1w SUHOSIN Installed: – MySQL Version: 5.5.5-10.3.39-MariaDB Max Upload Size: 64 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 8.4.0 WC Database Prefix: wp_ Total Database Size: 1058.03MB Database Data Size: 605.62MB Database Index Size: 452.41MB wp_woocommerce_sessions: Data: 1.52MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Data: 5.52MB + Index: 2.52MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 36.56MB + Index: 22.06MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_actions: Data: 1.52MB + Index: 1.59MB + Engine InnoDB wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_logs: Data: 1.52MB + Index: 0.78MB + Engine InnoDB wp_aff_affiliates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_aff_affiliates_users: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_aff_hits: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_aff_referrals: Data: 0.02MB + Index: 0.14MB + Engine InnoDB wp_aff_referral_items: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_aff_robots: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_aff_uris: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_aff_user_agents: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_aws_cache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_aws_index: Data: 43.58MB + Index: 29.06MB + Engine InnoDB wp_berocket_termmeta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_bwg_album: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_bwg_album_gallery: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_bwg_file_paths: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_bwg_gallery: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_bwg_image: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_bwg_image_comment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_bwg_image_rate: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_bwg_image_tag: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_bwg_shortcode: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_bwg_theme: Data: 0.08MB + Index: 0.00MB + Engine InnoDB wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_comments: Data: 15.55MB + Index: 10.09MB + Engine InnoDB wp_csp3_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_ewwwio_images: Data: 60.59MB + Index: 54.28MB + Engine InnoDB wp_ewwwio_queue: Data: 1.52MB + Index: 1.52MB + Engine InnoDB wp_failed_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_fbv: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_fbv_attachment_folder: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_fusion_forms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_fusion_form_entries: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_fusion_form_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_fusion_form_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_litespeed_avatar: Data: 0.06MB + Index: 0.03MB + Engine InnoDB wp_litespeed_crawler: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_litespeed_crawler_blacklist: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_litespeed_url: Data: 1.52MB + Index: 1.64MB + Engine InnoDB wp_litespeed_url_file: Data: 1.52MB + Index: 3.88MB + Engine InnoDB wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_newsletter: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_newsletter_emails: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_newsletter_sent: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_newsletter_stats: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_newsletter_user_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_options: Data: 7.45MB + Index: 0.41MB + Engine InnoDB wp_pandasms_gonderimler: Data: 3.52MB + Index: 0.00MB + Engine InnoDB wp_pandasms_gonderim_sablonlari: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_pandasms_gonderim_tetikleyicileri: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_pandasms_talepleri: Data: 4.52MB + Index: 0.00MB + Engine InnoDB wp_paytr_iframe_transaction: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_postmeta: Data: 238.80MB + Index: 164.50MB + Engine InnoDB wp_posts: Data: 26.55MB + Index: 9.06MB + Engine InnoDB wp_psmsc_agents: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_psmsc_attachments: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_psmsc_categories: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_psmsc_customers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_psmsc_custom_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_psmsc_email_notifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_psmsc_email_otp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_psmsc_holidays: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_psmsc_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_psmsc_options: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_psmsc_priorities: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_psmsc_scheduled_tasks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_psmsc_statuses: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_psmsc_threads: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_psmsc_tickets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_psmsc_wh_exceptions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_psmsc_working_hrs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_ps_exclude: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_ps_postmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_ps_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_ps_product_sku: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_rank_math_404_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_rank_math_analytics_gsc: Data: 3.52MB + Index: 6.97MB + Engine InnoDB wp_rank_math_analytics_inspections: Data: 0.05MB + Index: 0.11MB + Engine InnoDB wp_rank_math_analytics_objects: Data: 1.52MB + Index: 0.42MB + Engine InnoDB wp_rank_math_internal_links: Data: 0.08MB + Index: 0.02MB + Engine InnoDB wp_rank_math_internal_meta: Data: 0.17MB + Index: 0.00MB + Engine InnoDB wp_rank_math_redirections: Data: 0.06MB + Index: 0.02MB + Engine InnoDB wp_rank_math_redirections_cache: Data: 0.05MB + Index: 0.02MB + Engine InnoDB wp_relevanssi: Data: 73.66MB + Index: 86.78MB + Engine InnoDB wp_relevanssi_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_relevanssi_stopwords: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_css: Data: 0.14MB + Index: 0.02MB + Engine InnoDB wp_revslider_css_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_sliders: Data: 0.09MB + Index: 0.02MB + Engine InnoDB wp_revslider_sliders_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_slides: Data: 0.31MB + Index: 0.02MB + Engine InnoDB wp_revslider_slides_bkp: Data: 0.17MB + Index: 0.00MB + Engine InnoDB wp_revslider_static_slides: Data: 0.09MB + Index: 0.02MB + Engine InnoDB wp_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_snippets: Data: 0.13MB + Index: 0.03MB + Engine InnoDB wp_spr_debug: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_spr_gateway: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_spr_installment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_spr_transaction: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_termmeta: Data: 1.52MB + Index: 0.63MB + Engine InnoDB wp_terms: Data: 0.13MB + Index: 0.13MB + Engine InnoDB wp_term_relationships: Data: 2.52MB + Index: 2.52MB + Engine InnoDB wp_term_taxonomy: Data: 0.16MB + Index: 0.20MB + Engine InnoDB wp_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_trp_gettext_original_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_trp_gettext_original_strings: Data: 1.52MB + Index: 1.52MB + Engine InnoDB wp_trp_gettext_tr_tr: Data: 1.52MB + Index: 1.95MB + Engine InnoDB wp_trustindex_google_reviews: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_usermeta: Data: 44.56MB + Index: 30.09MB + Engine InnoDB wp_users: Data: 1.52MB + Index: 1.03MB + Engine InnoDB wp_wcusage_activity: Data: 0.09MB + Index: 0.00MB + Engine InnoDB wp_wcusage_clicks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wcusage_register: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_customer_lookup: Data: 1.52MB + Index: 1.91MB + Engine InnoDB wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB wp_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_wc_order_coupon_lookup: Data: 0.28MB + Index: 0.34MB + Engine InnoDB wp_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_product_lookup: Data: 3.52MB + Index: 6.06MB + Engine InnoDB wp_wc_order_stats: Data: 2.52MB + Index: 2.47MB + Engine InnoDB wp_wc_order_tax_lookup: Data: 1.52MB + Index: 0.72MB + Engine InnoDB wp_wc_product_attributes_lookup: Data: 1.52MB + Index: 1.52MB + Engine InnoDB wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_product_meta_lookup: Data: 1.52MB + Index: 1.28MB + Engine InnoDB wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wfconfig: Data: 0.11MB + Index: 0.00MB + Engine InnoDB wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wffilemods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wfhits: Data: 0.06MB + Index: 0.05MB + Engine InnoDB wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_wfknownfilelist: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wflogins: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wfls_role_counts: Data: 0.00MB + Index: 0.00MB + Engine MEMORY wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wfsecurityevents: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wfstatus: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wfwaffailures: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wpgmza: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wpgmza_circles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wpgmza_maps: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wpgmza_polygon: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wpgmza_polylines: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wpgmza_rectangles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wpmailsmtp_debug_events: Data: 0.23MB + Index: 0.00MB + Engine InnoDB wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wt_iew_action_history: Data: 0.48MB + Index: 0.00MB + Engine InnoDB wp_wt_iew_cron: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wt_iew_ftp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_xoo_wl_list: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_xoo_wl_list_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_yoast_indexable: Data: 3.52MB + Index: 1.50MB + Engine InnoDB wp_yoast_indexable_hierarchy: Data: 0.22MB + Index: 0.33MB + Engine InnoDB wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_yoast_primary_term: Data: 0.20MB + Index: 0.22MB + Engine InnoDB ### Post Type Counts ### acoplw_badges: 1 attachment: 22778 avada_faq: 38 awb_off_canvas: 2 custom_css: 2 custom_order_status: 1 customize_changeset: 1 fusion_element: 11 fusion_form: 2 fusion_tb_layout: 4 fusion_tb_section: 7 is_search_form: 3 json_consumer: 1 nav_menu_item: 369 oembed_cache: 61 page: 23 post: 64 product: 3360 product_variation: 2207 revision: 275 rm_content_editor: 1 seedprod: 2 shop_coupon: 114 shop_order: 13307 shop_order_refund: 344 slide: 6 wp_navigation: 1 wpcf7_contact_form: 1 wpcode: 2 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (31) ### Coupon Affiliates for WooCommerce: by Elliot Sowersby RelyWP – 5.12.4 Code Snippets: by Code Snippets Pro – 3.6.2 Coming Soon Page, Maintenance Mode, Landing Pages & WordPress Website Builder by SeedProd: by SeedProd – 6.15.21 Contact Form 7: by Takayuki Miyoshi – 5.8.6 EWWW Image Optimizer: by Exactly WWW – 7.2.3 FileBird Pro: by Ninja Team – 6.0.4 Avada Builder: by Avada – 3.11.3 Avada Core: by Avada – 5.11.3 Avada Custom Branding: by Avada – 1.2 Site Kit by Google: by Google – 1.118.0 Intense Kargo Takip for WooCommerce: by Intense Yazılım Ltd. Şti. – 2.1.1 LiteSpeed Cache: by LiteSpeed Technologies – 6.0.0.1 Loco Translate: by Tim Whitlock – 2.6.6 Members: by MemberPress – 3.2.9 PandaSMS for WooCommerce: by Intense Yazılım Ltd. – 4.2.3 PayTR Virtual POS WooCommerce - iFrame API: by PayTR Ödeme ve Elektronik Para Kuruluşu A.Ş. – 2.0.4 PW WooCommerce Bulk Edit: by Pimwick LLC – 2.122 Really Simple SSL: by Really Simple Plugins – 7.2.1 Relevanssi: by Mikko Saari – 4.22.0 Slider Revolution Transitionpack Add-On: by ThemePunch – 1.0.6 Slider Revolution: by ThemePunch – 6.6.20 Rank Math SEO: by Rank Math – 1.0.211 Tawk.to Canlı Sohbet: by takto – 0.8.2 WooCommerce Fatura Eklentisi: by Wolinka – 1.5 WooCommerce Wholesale Prices Premium: by Rymera Web Co – 1.27.11 WooCommerce Toptan Satış Fiyatları: by Rymera Web Şirketi – 2.1.10.1 WooCommerce: by Automattic – 8.4.0 (update to version 8.5.1 is available) Wordfence Security: by Wordfence – 7.11.1 WP Mail SMTP: by WP Mail SMTP – 3.11.0 Widgets for Google Reviews: by Trustindex.io – 11.3.1 YITH WooCommerce Waitlist: by YITH – 2.10.0 ### Inactive Plugins (1) ### Facebook for WooCommerce: by Facebook – 3.1.9 ### Dropin Plugins (1) ### object-cache.php: object-cache.php ### Settings ### API Enabled: ✔ Force SSL: – Currency: TRY (₺) Currency Position: left_space Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to Woo.com: ✔ Enforce Approved Product Download Directories: – HPOS feature screen enabled: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: – ### WC Pages ### Shop base: #57930 - /magaza/ Cart: #16564 - /sepetim/ Checkout: #16586 - /odeme/ My account: #16576 - /hesabim/ Terms and conditions: #19824 - /mesafeli-satis-sozlesmesi/ ### Theme ### Name: Storefront Version: 4.5.4 Author URL: https://woo.com/ Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: – ### Admin ### Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks product-variation-management product-virtual-downloadable remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: customize-store minified-js new-product-management-experience product-external-affiliate settings async-product-editor-category-field Daily Cron: ✔ Next scheduled: 2024-01-17 16:43:08 +03:00 Options: ✔ Notes: 36 Onboarding: completed ### Action Scheduler ### Complete: 2,999 Oldest: 2023-12-17 01:30:41 +0300 Newest: 2024-01-17 01:30:07 +0300 Pending: 4 Oldest: 2024-01-17 02:24:35 +0300 Newest: 2024-01-22 20:00:07 +0300 In-progress: 1 Oldest: – Newest: – Failed: 1,405 Oldest: 2023-02-03 05:18:00 +0300 Newest: 2024-01-17 01:05:03 +0300 ### Status report information ### Generated at: 2024-01-19 19:07:12 +03:00 `
ecgan commented 8 months ago

Hi @kozbilek , thanks for reaching out! 👋

As noted in https://github.com/woocommerce/facebook-for-woocommerce#support, the best place to get support is the WordPress.org Facebook for WooCommerce forum.

If you have a Woo.com account, you can search for help or submit a help request on Woo.com. Our support team would be able to help you with your site issue there.

The plugin also offers logging that can help debug various problems. You can enable debug mode in the main plugin settings panel under the Enable debug mode section. By default plugin omits headers in the requests to make the logs more readable. If debugging with headers is necessary you can enable the headers in the logs by setting wc_facebook_request_headers_in_debug_log option to true.

I hope this helps. Closing this issue.