mengyingdu
commented
6 years ago Automated Support Message
Hello,
Thanks for your interest in our plugin!
If your issue is a feature request or feedback for the developers, reply with Feature Request or Feedback.
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If you have encountered a bug or a problem with the plugin, the steps below contain information to help you resolve the issue yourself and provide us information we need to help you with your problem.
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First, please search our issues to see if your problem has been reported before. There may already be a workaround or a solution to your problem. You can search our issues using the search bar near the top of our issues page; be sure to search both open and closed issues. If you do find a similar issue, leave a comment on that issue and close this one. Your comment helps us prioritize which existing issues are important and urgent.
Common Resolution Methods
If you are experiencing a problem or bug and have not found any similar issue, please try the following:
- Upgrade to the latest version of the plugin.
- Try to
Resyncproducts using the button on the plugin config page - Reset the plugin by selecting
Reconfigure > Advanced Options > Delete, and setting up this plugin again. - Try to deactivate other plugins that you think may be interfering, then reset and set up again.
Necessary Information
If the above steps did not help, please provide the following information in your next comment in order for us to debug your problem:
- WooCommerce version
- WordPress version
- Plugin version (please note: we only support up-to-date versions of the plugin)
- A screenshot of where you see the problem (for example: if it is on Facebook, a screenshot of Facebook, if it is on WooCommerce, a screenshot of WooCommerce. If it is in multiple places, multiple screenshots.)
- The URL of your website
- The URL of your page
- The URL(s) of where you took your screenshot(s)
- (If applicable) Detailed steps you took in order to see the problem
Please include Debug Ready in your reply so our automated system can flag your issue for manual review. Please note that due to a high volume of issues, we may not be able to respond immediately.
Thanks for your patience, The Facebook Dev Team (@mengyingdu, @dmitridr, @sammul, @jieminz22)
dmitridr
The plugin, Facebook for Woocomerce, opens queries to the database that never closes. This situation consumes totally the resources of the server and the web falls (lose connection and error 500 for a few minutes). It happens every time I update a product with many variants. With simple products or with few variants (less than 5-7) it doesn't happen. My hosting has indicated that it is an error of this plugin and contact you.
My plugin version of FB for Woocommerce is 1.9.2. My Woocommerce version is 3.4.3. My Wordpress version is 4.9.7.
Developer Question Debug Ready Thank you!