Products are not displayed on FB Page DEBUG READY

UnionEmpire commented 5 years ago

I have followed the process in the documentation, but the products are not showing on my FB page. I have deleted the the plugin and tried again, but have the same issue.

Here are some screenshots of the process. facebook 1

facebook 2

facebook 3

Links: my website domain: http://www.thelightco.co.uk/ my Facebook Page: https://www.facebook.com/thelightcouk

Here is my system status report `

WordPress Environment

Home URL: http://thelightco.co.uk Site URL: http://thelightco.co.uk WC Version: 3.5.2 Log Directory Writable: ✔ WP Version: 5.0 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: en_GB External object cache: –

Server Environment

Server Info: Apache/2.4.37 (Unix) PHP Version: 7.0.32 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version PHP Post Max Size: 8 MB PHP Time Limit: 30 PHP Max Input Vars: 1000 cURL Version: 7.19.7 NSS/3.27.1

SUHOSIN Installed: – MySQL Version: 5.5.5-10.2.16-MariaDB Max Upload Size: 8 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔

Database

WC Database Version: 3.5.1 WC Database Prefix: wp_ MaxMind GeoIP Database: ✔ Total Database Size: 123.53MB Database Data Size: 97.19MB Database Index Size: 26.34MB wp_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB wp_amz_assets: Data: 8.79MB + Index: 0.42MB wp_amz_cross_sell: Data: 0.69MB + Index: 0.01MB wp_amz_products: Data: 0.48MB + Index: 0.30MB wp_amz_queue: Data: 0.00MB + Index: 0.00MB wp_amz_report_log: Data: 6.66MB + Index: 0.00MB wp_amz_search: Data: 0.00MB + Index: 0.00MB wp_commentmeta: Data: 0.02MB + Index: 0.03MB wp_comments: Data: 0.02MB + Index: 0.09MB wp_links: Data: 0.02MB + Index: 0.02MB wp_options: Data: 3.16MB + Index: 0.58MB wp_postmeta: Data: 40.58MB + Index: 12.03MB wp_posts: Data: 16.52MB + Index: 5.77MB wp_revslider_css: Data: 0.13MB + Index: 0.00MB wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB wp_revslider_sliders: Data: 1.52MB + Index: 0.00MB wp_revslider_slides: Data: 8.52MB + Index: 0.00MB wp_revslider_static_slides: Data: 0.02MB + Index: 0.00MB wp_termmeta: Data: 1.52MB + Index: 1.75MB wp_terms: Data: 1.52MB + Index: 2.03MB wp_term_relationships: Data: 1.52MB + Index: 1.52MB wp_term_taxonomy: Data: 1.52MB + Index: 0.73MB wp_usermeta: Data: 0.02MB + Index: 0.03MB wp_users: Data: 0.02MB + Index: 0.05MB wp_wc_download_log: Data: 0.02MB + Index: 0.03MB wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB wp_yith_wcwl: Data: 0.02MB + Index: 0.02MB wp_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB wp_yoast_seo_links: Data: 2.52MB + Index: 0.52MB wp_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB

Post Type Counts

attachment: 10622 cms_block: 39 customize_changeset: 2 mc4wp-form: 1 nav_menu_item: 55 page: 116 portfolio: 9 post: 11 product: 1351 product_variation: 2213 revision: 165 woodmart_sidebar: 2 woodmart_slide: 22 wpcf7_contact_form: 4

Security

Secure connection (HTTPS): ❌ Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates. Hide errors from visitors: ✔

Active Plugins (17)

Redux Framework: by Team Redux – 3.6.15 Classic Editor: by WordPress Contributors – 1.3 CMB2: by CMB2 team – 2.5.1 Contact Form 7: by Takayuki Miyoshi – 5.0.5 Facebook for WooCommerce: by Facebook – 1.9.9 Google Analytics Dashboard for WP (GADWP): by ExactMetrics – 5.3.7 Jetpack by WordPress.com: by Automattic – 6.8.1 WPBakery Page Builder: by Michael M - WPBakery.com – 5.5.5 MailChimp for WordPress: by ibericode – 4.3.1 Slider Revolution: by ThemePunch – 5.4.8 WooCommerce: by Automattic – 3.5.2 Woodmart Core: by – 1.0.11 WooZone - WooCommerce Amazon Affiliates: by AA-Team – 9.0.4.5 – Not tested with the active version of WooCommerce Yoast SEO: by Team Yoast – 9.2.1 WP Reset: by WebFactory Ltd – 1.45 YITH WooCommerce Compare: by YITH – 2.3.7 YITH WooCommerce Wishlist: by YITH – 2.2.5

Settings

API Enabled: – Force SSL: – Currency: GBP (£) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5)

WC Pages

Shop base: #6 - /shop/ Basket: #7 - /basket/ Checkout: #8 - /checkout/ My account: #9 - /my-account/ Terms and conditions: ❌ Page not set

Theme

Name: Woodmart Version: 3.2.0 Author URL: http://themeforest.net/user/xtemos Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ✔

Templates

Overrides: woodmart/woocommerce/archive-product.php woodmart/woocommerce/cart/cart-item-data.php woodmart/woocommerce/cart/cart.php woodmart/woocommerce/cart/cross-sells.php woodmart/woocommerce/cart/mini-cart.php woodmart/woocommerce/checkout/form-checkout.php woodmart/woocommerce/content-product.php woodmart/woocommerce/content-product_cat.php woodmart/woocommerce/content-single-product.php woodmart/content-widget-product.php woodmart/woocommerce/global/breadcrumb.php woodmart/woocommerce/global/form-login.php woodmart/woocommerce/global/quantity-input.php woodmart/woocommerce/loop/add-to-cart.php woodmart/woocommerce/loop/loop-end.php woodmart/woocommerce/loop/loop-start.php woodmart/woocommerce/loop/no-products-found.php woodmart/woocommerce/loop/orderby.php woodmart/woocommerce/loop/pagination.php woodmart/woocommerce/loop/sale-flash.php woodmart/woocommerce/myaccount/form-login.php woodmart/woocommerce/myaccount/navigation.php woodmart/woocommerce/product-searchform.php woodmart/woocommerce/single-product/add-to-cart/grouped.php woodmart/woocommerce/single-product/add-to-cart/variable.php woodmart/woocommerce/single-product/meta.php woodmart/woocommerce/single-product/product-image.php woodmart/woocommerce/single-product/product-thumbnails.php woodmart/woocommerce/single-product/rating.php woodmart/woocommerce/single-product/related.php woodmart/woocommerce/single-product/sale-flash.php woodmart/woocommerce/single-product/tabs/tabs.php woodmart/woocommerce/single-product/title.php woodmart/woocommerce/single-product/up-sells.php woodmart/woocommerce/single-product.php

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UnionEmpire commented 5 years ago

Debug Ready, Feature Request or Developer Question

UnionEmpire commented 5 years ago

I have 800 products but only 152 show in my inventory

facebook 4

how do i get them into the shop on my page from here? my page is not showing any products

facebook 5

debug

dmitridr commented 5 years ago

Automated Support Message

Hello,

Thanks for your interest in our plugin! Our developer team tries to provide personal support on GitHub whenever possible.

If you have a feature request or feedback for the developers, reply with Feature Request or Feedback. If you are a developer or have a question for the developers related to code, reply with Developer Question. If you are running ads with us, reply with Advertiser.

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First, please search our issues to see if your problem has been reported before. There may already be a workaround or a solution to your problem. You can use the search bar near the top of our issues page. Be sure to search both open and closed issues. If you do find a similar issue, leave a comment on that issue instead of creating a new one. Your comment helps us prioritize which existing issues are important and urgent.

Common Resolution Methods

If you are experiencing a problem or bug and have not found any similar issue, please try the following:

Upgrade to the latest version of the plugin
Try to Resync products using the button on the plugin config page
Reset the plugin by selecting Manage Settings > Advanced Options > Delete from the configuration page of the plugin and setting up again
Try deactivating other plugins that you think may be interfering, then reset and set up again

Necessary Information

If the above steps did not help, please provide the following information in your next comment in order for us to debug your problem:

WooCommerce version
WordPress version
Plugin version (please note: we only support up-to-date versions of the plugin)
A screenshot of where you see the problem (for example: if it is on Facebook, provide a screenshot of Facebook, if it is on WooCommerce, provide a screenshot of WooCommerce. You can provide multiple screenshots if the problem relates to different screens.)
The URL of your website
The URL of your Facebook Page
The URL(s) of where you took your screenshot(s)
If applicable, detailed steps you took in order to see the problem

Please include Debug Ready in your reply so our automated system can note your issue for manual review. Please be aware that due to a high volume of issues, we may not be able to respond immediately.

Response Time

We prioritize issues with the tags Advertiser or Multiple Reports. For issues that have the tags Debug Ready, Feature Request or Developer Question, we aim to respond within 30 days.

If you have not responded to our automated message with one of the above phrases, such as Debug Ready, we may close your issue after 30 days. If a Feature Request is inactive (without new requests, messages or pull requests) for 6 months, we may close it.

Please note that we are not always able to provide support for issues related to interaction from other plugins with this plugin or related to the Facebook advertising interface. To get support related to Facebook ads, try visiting the Facebook Ads Help Center.

For more information on our response times, visit Facebook Support on GitHub.

Thank you, The Facebook Dev Team

UnionEmpire commented 5 years ago

WooCommerce version: 3.5.2 WordPress version: 5.0 Plugin version: 1.9.9

Screenshot of problem: The process states i have 800 products to import. On Facebook there is only 152 facebook 4

Screenshot of problem: The Facebook page does not populate the products facebook 5

URL of your website: www.thelightco.co.uk URL of your Facebook Page: https://www.facebook.com/thelightcouk

Debug Ready #DebugReady

lgfogle commented 4 years ago

Hey there! 👋

Lindsey here, from the SkyVerge product team! We recently took over development and support for the Facebook for WooCommerce extension.

In our recent 1.10 releases, we've fixed many issues impacting the store connection, pixel tracking, and product sync. Could you please update to the latest version of Facebook for WooCommerce and see if that resolves this issue?

If not, could you please contact our support team or open a new issue here? We'd be happy to help troubleshoot further with you.

Thank you!

woocommerce / facebook-for-woocommerce