disable chat plugin

[simonnygh]

Where is this setting? Please post a step-by-step instructions to disable the messenger chat plugin using settings, thank you!

[jieminz22]

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[simonnygh]

debug ready

[jieminz22]

Hi @simonnygh,

Click Settings, in Next Steps tab, View Messenger Chat plugin, then there click Disable from the plugin. Let us know if you have additional questions.

[simonnygh]

Sorry, which "Settings"? the WordPress settings found at wp-admin -> WooCommerce -> Settings -> Integration -> Manage Settings (under facebook)? If not, where is this "Settings" option/button?

[jieminz22]

It's in Manage Settings

[BetoFrega]

I have the same problem here, but even though I followed the steps, the chat widget is not being disabled.

I re-enabled it setting the custom colors and custom message, but after reloading the product page, the widget kept its custom settings.

Of course I trying disabling it again, but to no effect.

Another thing that is happening (that may help point to the issue) is that the product feed is not syncing and keeps showing that message "Your API key is no longer valid. Please click "Settings > Advanced Options > Update Token". (Which for me is fine, since I was already syncing it through an XML feed anyway.)

I use the plugin mostly because of the automatic js tags (ViewContent, AddToCart, etc.), but if the chat keeps showing, I may have to disable it and tag manually via GTM. Which is a bother.

[beehavendesignz]

I too am having this same issue as freguinhas

I have followed all the steps to disable the chat but it will not disable.

Also Another thing that is happening (that may help point to the issue) is that the product feed is not syncing and keeps showing that message "Your API key is no longer valid. Please click "Settings > Advanced Options > Update Token".

[cengizgoren]

Hi there.. if you want to disable the Facebook Messenger you have to do the following steps.

Step 1: Go to your Fanpage → Settings → Messenger Platform.

Step 2: On the 7th Tab left.. select and find your connected domain.. In the Whitelisted Domains, remove your domains of your website(s).

Step 3: Then click Save to complete.

Et voila.. the Messenger is gone !

i found the solution here.. [https://gretathemes.com/facebook-customer-chat/]

[lgfogle]

Hey there! 👋

Lindsey here, from the SkyVerge product team! We recently took over development and support for the Facebook for WooCommerce extension.

In our recent 1.10 releases, we've fixed many issues impacting the store connection, pixel tracking, and product sync. Could you please update to the latest version of Facebook for WooCommerce and see if that resolves this issue?

If not, could you please contact our support team or open a new issue here? We'd be happy to help troubleshoot further with you.

Thank you!

[mitchellkrogza]

@lgfogle I've lodged so many support requests on Facebook for Messenger and they are all ignored. You've released 5 new versions over the past few weeks and not addressed the inability to disable Messenger. I had to had to force this by editing the wp_options table and setting the wc_facebook_enable_messenger to no. But revisiting the Messenger of your tab just re-enables it again. I have it disabled now and now avoid clicking on the Messenger tab in the plugin page but a simple on/off switch that actually works would be great. There are numerous other people complaining about this in the plugin support page on Wordpress but nobody seems to get any replies to any support requests?

[capellavacancies]

you can use ad block to remove it, plus go into your facebook page and remove your website from the whitelisted contacts

[zsuzsifulop]

This error is still exist on 2nd August 2021, but what is worse that this plugin made my website really slow, so it has to go.