Closed kevin25 closed 11 months ago
puntope
commented
11 months ago Hey there,
In the logs, it says it cannot find the specified product in the Merchant Center. As a first step. Can you verify you are checking the same MC ID you connected?
wp-admin/admin.php?page=connection-test-admin-page
kevin25
commented
11 months ago I checked it and it matched. The issue I mentioned is that why the deleted products (removed completely from WooCommerce trash) were returned back to Google Merchant even I disconnected the Merchant Center, Deleted the API and reconnected it again.
puntope
commented
11 months ago Hello there @kevin25
I was testing the issue you mentioned and I cannot reproduce it on a fresh site
Please see this attached video in which I deleted the product T-Shirt (no need to clean the trash indeed) and it gets deleted after 1 minute in my Merchant Center. You can see how it's deleted from minute 1:30 of the video. (It can take a while for Google to refresh)
While our goal is to address all the issues reported in this repository, GitHub should be treated as a place to report confirmed bugs only. The type of issue you submitted looks like a support request which may or may not reveal a bug once proper troubleshooting is done. In order to confirm the bug, please contact WooCommerce support by opening a ticket or starting a live chat. If you confirm the bug, please provide us with clear steps to reproduce it. WooCommerce support can also help you with troubleshooting why is not working in your specific case.
Another option may be to perform a conflict test on your site in order to verify that there is no other custom code or theme creating conflicts with the plugin. I am closing this issue for now as it seems to be a support request and not a reproducible bug. If I missed something, please leave a comment and we will take a second look.
Describe the bug:
I delete products are no deleted in Google Merchant Center. I tried to delete them on Google Shopping either. But for no reason, they came back to Google Merchant Center again and again.
This should be bug and need to be investigated. I deleted all those products. I disconnected my Merchant Account, deleted the API feed and re-connected it again. However, those products were returned to my Merchant center again and again. It should be still stored somewhere.
We got the disapproval then with follow issues:
Mismatched value (page crawl) [price] Unavailable mobile landing page Unavailable Desktop landing page
Steps to reproduce:
2023-08-01T04:05:23+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Product\ProductSyncer::handle_delete_errors Attempted to delete product "online:en:US:gla_1631825" (WooCommerce Product ID: 1631825) but it did not exist in Google Merchant Center, removing the synced product ID from database. 2023-08-01T04:05:23+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Product\ProductSyncer::handle_delete_errors Attempted to delete product "online:en:US:gla_1631826" (WooCommerce Product ID: 1631826) but it did not exist in Google Merchant Center, removing the synced product ID from database. 2023-08-01T04:05:23+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Product\ProductSyncer::handle_delete_errors Attempted to delete product "online:en:US:gla_1631827" (WooCommerce Product ID: 1631827) but it did not exist in Google Merchant Center, removing the synced product ID from database. 2023-08-01T04:05:23+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Product\ProductSyncer::handle_delete_errors Attempted to delete product "online:en:US:gla_1631828" (WooCommerce Product ID: 1631828) but it did not exist in Google Merchant Center, removing the synced product ID from database. 2023-08-01T04:05:23+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Product\ProductSyncer::handle_delete_errors Attempted to delete product "online:en:US:gla_1631829" (WooCommerce Product ID: 1631829) but it did not exist in Google Merchant Center, removing the synced product ID from database. 2023-08-01T04:05:23+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Product\ProductSyncer::handle_delete_errors Attempted to delete product "online:en:US:gla_1631830" (WooCommerce Product ID: 1631830) but it did not exist in Google Merchant Center, removing the synced product ID from database. 2023-08-01T04:05:23+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Product\ProductSyncer::handle_delete_errors Attempted to delete product "online:en:US:gla_1631831" (WooCommerce Product ID: 1631831) but it did not exist in Google Merchant Center, removing the synced product ID from database. 2023-08-01T04:05:23+00:00 ERROR Automattic\WooCommerce\GoogleListingsAndAds\Product\ProductSyncer::handle_delete_errors Attempted to delete product "online:en:US:gla_1631832" (WooCommerce Product ID: 1631832) but it did not exist in Google Merchant Center, removing the synced product ID from database. 2023-08-01T03:33:22+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\MerchantCenter\MerchantStatuses::filter_valid_statuses A Google ID was not found in Merchant Center. 2023-08-01T03:33:22+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\MerchantCenter\MerchantStatuses::filter_valid_statuses A Google ID was not found in Merchant Center. 2023-08-01T03:33:22+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\MerchantCenter\MerchantStatuses::filter_valid_statuses A Google ID was not found in Merchant Center. 2023-08-01T03:33:22+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\MerchantCenter\MerchantStatuses::filter_valid_statuses A Google ID was not found in Merchant Center. 2023-08-01T03:33:22+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\MerchantCenter\MerchantStatuses::filter_valid_statuses A Google ID was not found in Merchant Center. 2023-08-01T03:33:22+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\MerchantCenter\MerchantStatuses::filter_valid_statuses A Google ID was not found in Merchant Center. 2023-08-01T03:33:22+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\MerchantCenter\MerchantStatuses::filter_valid_statuses A Google ID was not found in Merchant Center. 2023-08-01T03:33:22+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\MerchantCenter\MerchantStatuses::filter_valid_statuses A Google ID was not found in Merchant Center. 2023-08-01T03:33:22+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\MerchantCenter\MerchantStatuses::filter_valid_statuses A Google ID was not found in Merchant Center. 2023-08-01T03:33:22+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\MerchantCenter\MerchantStatuses::filter_valid_statuses A Google ID was not found in Merchant Center. 2023-08-01T03:33:22+00:00 DEBUG Automattic\WooCommerce\GoogleListingsAndAds\MerchantCenter\MerchantStatuses::filter_valid_statuses A Google ID was not found in Merchant Center.Expected behavior:
The deleted products should have been removed permanently.
Actual behavior:
The deleted products returned back to Google Merchant Center. I tried to remove them from Google Merchant Center again and again.
Additional details:
`
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Introduction: by Henry – 1.0.0 WPBakery Page Builder: by Michael M - WPBakery.com – 6.13.0 Kirki Customizer Framework: by Themeum – 4.2.0 Meta Box: by MetaBox.io – 5.7.4 PayPal for WooCommerce: by Angell EYE – 4.0.15 PixelYourSite Microsoft UET (Bing): by PixelYourSite – 3.1.4 PixelYourSite PRO: by PixelYourSite – 9.7.1 Product Catalog Feed Pro by PixelYourSite: by PixelYourSite – 5.3.3 Product Import Export for WooCommerce: by WebToffee – 2.3.2 Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5 SalesGen - Change Product Title on payment Paypal & Stripe: by salesgen.io – 0.9.3 Rank Math SEO PRO: by Rank Math – 3.0.40 Rank Math SEO: by Rank Math – 1.0.119.1 Tawk.to Live Chat: by Tawkto – 0.8.0 Trustpilot-reviews: by Trustpilot – 2.5.914 User Role Editor: by Vladimir Garagulya – 4.63.3 WebP Express: by Bjørn Rosell – 0.25.6 Woocommerce Custom Product Addons (5.x.x): by Acowebs – 5.0.14 Variation Swatches for WooCommerce: by Emran Ahmed – 2.0.24 WooCommerce Advanced Bulk Edit: by George Iron & Yas G. – 5.1 WooCommerce Custom Indexes: by WooCommerce – 1.0.0 WooCommerce Stripe Gateway: by WooCommerce – 7.4.1 Advanced Order Export For WooCommerce (Pro): by AlgolPlus – 3.3.2 WooCommerce Orders Tracking Premium: by VillaTheme – 1.1.7 PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.5.6 WooCommerce Photo Reviews Premium: by VillaTheme – 1.3.10 WooCommerce Table Rate Shipping: by Bolder Elements – 4.2.1 WooCommerce: by Automattic – 7.9.0 WordPress Importer: by wordpressdotorg – 0.8.1 WP Mail SMTP Pro: by WP Mail SMTP – 3.8.1 WP Rocket | Deactivate WooCommerce Refresh Cart Fragments Cache: by WP Rocket Support Team – WP Rocket: by WP Media – 3.14 WPC Linked Variation for WooCommerce: by WPClever – 4.1.0 Related Products for WooCommerce: by WebToffee – 1.4.9 YayMail - WooCommerce Email Customizer: by YayCommerce – 3.3 YITH WooCommerce Wishlist: by YITH – 3.23.0
Inactive Plugins (38)
Acowebs Woocommerce Dynamic Pricing Pro: by Acowebs – 5.1.1 Action Scheduler High Volume: by Prospress Inc. – 1.1.0 Asset CleanUp Pro: Page Speed Booster: by Gabe Livan – 1.2.3.1 Autocomplete Google Address: by Md Nishath Khandakar – 1.9.5 AutomateWoo - Birthdays Add-on: by WooCommerce – 1.3.9 BEAF - Ultimate Before After Image Slider & Gallery: by Themefic – 4.3.22 bunny.net: by bunny.net – 1.0.8 CheckoutWC: by Objectiv – 8.2.0 CookieYes | GDPR Cookie Consent: by CookieYes – 3.1.1 DISABLE WP-Bakery: by Kevin – 1.0 Estimated Delivery Date Plugin For WooCommerce: by PluginHive – 2.1.3 Flying Analytics: by WP Speed Matters – 1.2.2 Google Authenticator: by Ivan Kruchkoff – 0.54 Google Autocomplete Pro Smart: by Nishath – 2.0.6 LiteSpeed Cache: by LiteSpeed Technologies – 5.5 Microsoft Clarity: by Microsoft – 0.9.2 Mobile Featured Image: by ryanshoover – 0.1 MultiStep Checkout for WooCommerce: by ThemeHigh – 2.2.2 Object Cache 4 everyone: by fpuenteonline – 1.2 Pinterest for WooCommerce: by WooCommerce – 1.3.5 (update to version 1.3.6 is available) PixelYourSite Pinterest: by PixelYourSite – 4.2.1 PixelYourSite Super Pack: by PixelYourSite – 3.2.0 Product Feed PRO for WooCommerce: by AdTribes.io – 12.7.8 Product Size Charts Plugin for WooCommerce: by theDotstore – 2.4.3.1 Proxy Cache Purge: by Mika Epstein – 5.1.3 Purge Varnish: by Dsingh dev.firoza@gmail.com – 2.5 Query Monitor: by John Blackbourn – 3.13.1 Redis Object Cache: by Till Krüss – 2.4.3 Sale Count: by Kevin – 1.0 SEO Image Optimizer: by XfinitySoft – 2.0.5 Slider Revolution: by ThemePunch – 6.6.14 Stripe Payment Plugin for WooCommerce: by WebToffee – 3.7.8 WC Ajax Product Filters: by Shamim Al Mamun – 4.2.0 WooCommerce Linked Variations by Iconic: by Iconic info@iconicwp.com – 1.3.0 WOOF - WooCommerce Products Filter: by realmag777 – 2.2.6.4 Woo Product Tags: by Kevin Nguyen – 1.5 WP Offload SES: by Delicious Brains – 1.5.6 WP Rocket | Disable Cache Clearing: by WP Rocket Support Team –
Dropin Plugins (1)
advanced-cache.php: advanced-cache.php
Must Use Plugins (1)
Index WP MySQL For Speed Upgrade Filter for mu-plugins.: by – 1.4.10
Settings
API Enabled: ✔ Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable)
Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5)
Connected to WooCommerce.com: – Enforce Approved Product Download Directories: – HPOS feature screen enabled: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: –
WC Pages
Shop base: #6 - /shop/ Cart: #7 - /cart/ Checkout: #8 - /checkout/ My account: #9 - /my-account/ Terms and conditions: #135 - /terms-of-service/
Theme
Name: Goya Child Theme Version: 1.0 Author URL: http://themeforest.net/user/luisvelaz Child Theme: ✔ Parent Theme Name: Goya Parent Theme Version: 1.0.8.7 Parent Theme Author URL: https://themeforest.net/user/everthemess WooCommerce Support: ✔
Templates
Overrides: goya/woocommerce/archive-product.php goya/woocommerce/cart/cart-empty.php goya/woocommerce/cart/cart-shipping.php goya/woocommerce/cart/cart.php goya/woocommerce/cart/mini-cart.php goya/woocommerce/cart/shipping-calculator.php goya/woocommerce/checkout/form-checkout.php goya/woocommerce/checkout/form-coupon.php goya/woocommerce/checkout/form-login.php goya/woocommerce/checkout/review-order.php goya/woocommerce/content-product.php goya/woocommerce/content-single-product.php goya/woocommerce/global/form-login.php goya/woocommerce/global/quantity-input.php goya/woocommerce/global/wrapper-end.php goya/woocommerce/global/wrapper-start.php goya/woocommerce/loop/add-to-cart.php goya/woocommerce/loop/loop-start.php goya/woocommerce/loop/pagination.php goya/woocommerce/myaccount/form-login.php goya/woocommerce/myaccount/navigation.php goya/woocommerce/order/tracking.php goya/woocommerce/product-searchform.php goya/woocommerce/single-product/photoswipe.php goya/woocommerce/single-product/related.php goya/woocommerce/single-product/tabs/tabs.php goya/woocommerce/single-product/up-sells.php goya/woocommerce/single-product-reviews.php goya/woocommerce/content-product_cat.php
Admin
Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page
Disabled Features: minified-js new-product-management-experience product-variation-management settings async-product-editor-category-field
Daily Cron: ❌ Not scheduled Options: ✔ Notes: 67 Onboarding: completed
Action Scheduler
Complete: 7,173 Oldest: 2023-07-29 08:50:48 +0000 Newest: 2023-08-01 04:38:03 +0000
Failed: 38 Oldest: 2023-07-29 18:12:15 +0000 Newest: 2023-08-01 00:38:13 +0000
Pending: 17 Oldest: 2023-08-01 04:39:02 +0000 Newest: 2023-08-04 06:22:04 +0000
Status report information
Generated at: 2023-07-31 21:38:55 -07:00 `