shameemreza
commented
5 months ago Reported here: 8106340-zen Thread link: https://wordpress.org/support/topic/not-receiving-ga4-events-after-installing-the-plugin/
Open OmarFPG opened 5 months ago
shameemreza
commented
5 months ago Reported here: 8106340-zen Thread link: https://wordpress.org/support/topic/not-receiving-ga4-events-after-installing-the-plugin/
jorgemd24
commented
5 months ago Hey, thanks for bringing this up.
I noticed that the website https://akraclimapruebas.akraclima.com/ is targeting customers in Spain but doesn't seem to have a consent mode banner. Since March 2024, it's been required for users to consent to capturing some event data for EEA, UK, and Switzerland regions.
Since GLA 2.6.1 (https://github.com/woocommerce/google-listings-and-ads/releases/tag/2.6.1), the following events are disabled by default for all EEA, UK, and Switzerland regions:
See more here: https://github.com/woocommerce/google-listings-and-ads/blob/develop/docs/gtag-consent-mode.md
I'd recommend adding a consent banner and giving it another shot with the latest GLA version.
shameemreza
commented
5 months ago It seems another report here: 8049142-zen Thread: https://wordpress.org/support/topic/no-traffic-and-data-after-latest-updates/
I shared the update based on @jorgemd24 comment.
OmarFPG
commented
5 months ago First, thank you so much, @jorgemd24, for the valuable input! Can you share a bit more details about which would be the best way to add a consent banner that is proven to work with GLA?
I ask since we have another request here... Thread: https://wordpress.org/support/topic/google-ads-tag-events-are-not-sent-since-update-2-61/ 8136599-zd
The user shared these details and concerns:
How does the plugin check acceptance and how can it be integrated with some cookie consent checking solution? This is incomprehensible to me. For example, the Pixel Your Site plug-in solves this problem in such a way that you can set all consents as accepted by default and block the activation of the tag using an external solution.
Thanks a lot!
eclipseinformatica
commented
5 months ago Hey, thanks for bringing this up.
I noticed that the website https://akraclimapruebas.akraclima.com/ is targeting customers in Spain but doesn't seem to have a consent mode banner. Since March 2024, it's been required for users to consent to capturing some event data for EEA, UK, and Switzerland regions.
Since GLA 2.6.1 (https://github.com/woocommerce/google-listings-and-ads/releases/tag/2.6.1), the following events are disabled by default for all EEA, UK, and Switzerland regions:
See more here: https://github.com/woocommerce/google-listings-and-ads/blob/develop/docs/gtag-consent-mode.md
I'd recommend adding a consent banner and giving it another shot with the latest GLA version.
Hi.
I reported this error at Wordpress forum.
I can tell that if I disable the GLA module, then the click events working ok and are caught by Google Analytics. If I active the GLA module, then does not work ok. Too I reported that with 2.6.0 and older version, the click events always work ok. The problem happens only when I active the GLA module with 2.6.1 o newest versions.
If you need it, I can do any action at these subdomain for testing.
Regards.
ianlin
commented
5 months ago @OmarFPG
Can you share a bit more details about which would be the best way to add a consent banner that is proven to work with GLA?
I personally have not tested it but right now on the GL&A WooCommerce product page there is a note saying:
To ensure continued tracking, you’ll need to implement Consent Tracking through third-party plugins like Complianz, Consent Mode API, etc.
It might worth taking a look at the plugin like Complianz.
OmarFPG
commented
5 months ago Thank you, @ianlin! Yes Complianz is the current recommendation we're giving users! /cc @sukafia
chrism245
commented
4 months ago 8194644-zen
Describe the bug:
The user reports that their click events are not being tracked with GLA active. They've tested with WP Rollback for previous versions and found out that it works for 2.6.0 and it stops working on 2.6.1 or above.
Steps to reproduce:
Expected behavior:
The click events should be generated and passed along to Google Analytics.
Actual behavior:
Click events are not being generated and tracked.
Additional details:
`
WordPress Environment
WordPress address (URL): https://akraclimapruebas.akraclima.com Site address (URL): https://akraclimapruebas.akraclima.com WC Version: 8.8.2 REST API Version: ✔ 8.8.2 Action Scheduler Version: ✔ 3.7.4 Log Directory Writable: ✔ WP Version: 6.5.2 WP Multisite: – WP Memory Limit: 768 MB WP Debug Mode: – WP Cron: ✔ Language: es_ES External object cache: –
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Database
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attachment: 306 custom_css: 2 elementor_library: 1 essential_grid: 22 jaw-faq: 4 jaw-portfolio: 3 jaw-testimonial: 4 nav_menu_item: 14 oembed_cache: 1 options: 2 page: 30 post: 32 product: 22 product_variation: 319 revision: 1226 shop_order: 44 shop_order_refund: 1 wp_global_styles: 2 wp_navigation: 1 wpcf7r_action: 2 wpcode: 2 wpforms: 1 wysijap: 1
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