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Analytics > Variations > Custom Date Range Sometimes Yields Blank Results #7443

Closed ldr2273 closed 3 years ago

ldr2273 commented 3 years ago

Prerequisites (mark completed items with an [x]):

Describe the bug When navigating to Analytics > Variations and trying to run a custom date range report, sometimes results yield blank pages. I can't hone in on exactly when this happens, as it's inconsistent, but it appears to have more issues with older data ranges. It has also been reported that this can happen when not using a custom date range but rather trying to view older data sets.

Expected behavior I would expect for results/data to be returned without error.

Actual behavior Here's a video of this in action: https://d.pr/v/375blG

Steps to reproduce the bug (We need to be able to reproduce the bug in order to fix it.) Steps to reproduce the bug:

  1. Go to Analytics > Variations.
  2. Enter a custom date range with the starting date going back 1, 2, 3 years plus. (It may not even require that far back).
  3. "Update" to view results, and if data is large enough or spans too far back, results will yield a blank page.
  4. Status > Tools > Clear Analytics Cache does bring the page back until you run into the error again.

Isolating the problem (mark completed items with an [x]):

WordPress Environment

``` ` ### WordPress Environment ### WordPress address (URL): https://updated.mystagingwebsite.com Site address (URL): https://updated.mystagingwebsite.com WC Version: 5.5.2 REST API Version: ✔ 5.5.2 WC Blocks Version: ✔ 5.3.3 Action Scheduler Version: ✔ 3.2.1 WC Admin Version: ✔ 2.4.4 Log Directory Writable: ✔ WP Version: 5.8 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: ✔ WP Cron: ✔ Language: en_US External object cache: ✔ ### Server Environment ### Server Info: nginx PHP Version: 7.3.29 PHP Post Max Size: 2 GB PHP Time Limit: 1200 PHP Max Input Vars: 6144 cURL Version: 7.77.0 OpenSSL/1.1.0l SUHOSIN Installed: – MySQL Version: 5.5.5-10.3.30-MariaDB-log Max Upload Size: 2 GB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 5.5.2 WC Database Prefix: wp_ Total Database Size: 57.46MB Database Data Size: 36.62MB Database Index Size: 20.84MB 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rodelgc commented 3 years ago

Hi @ldr2273,

Thank you for reporting the issue. Analytics is being developed in another repository: woocommerce/woocommerce-admin

I am going to move your bug report there so that the right team could take a look further.

louwie17 commented 3 years ago

Hi @ldr2273, Thanks for creating an issue for this, this does appear to be a bug, although I haven't been able to reproduce it yet locally (still trying). From your video I noticed it caused white screen, this usually means an error happened on the browser side, which can help narrow down the issue.

If you can reproduce it again, could you share the screenshot of the error? Here are the steps to find the error output:

foosantos commented 3 years ago

Hi @louwie17,

I was able to reproduce that as well.

Is it the following what you're looking for?

image

Ref: 4283280-zen

louwie17 commented 3 years ago

Hi @louwie17,

I was able to reproduce that as well.

Is it the following what you're looking for?

Yes that was quite helpful, thanks @felipelousantos. I still haven't been able to reproduce it, although the error gave an idea of what the issue might be. It appears that we expect each variation to have a name, which is what the indexOf function is being called on: https://github.com/woocommerce/woocommerce-admin/blob/main/client/lib/async-requests/index.js#L101-L103

It appears that name could potentially be undefined, potentially mostly with older analytics data. We will have to make sure name is defined in this condition, and will deem this as a bug.