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woocommerce / woocommerce-admin

(Deprecated) This plugin has been merged to woocommerce/woocommerce
https://woocommerce.github.io/woocommerce-admin/#/
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[GlobalStep - 5.9.0] Blank screen is displayed when user clicks on "Add my products" on WooCommerce Home page after skipping OBW #7933

Closed gglobalstep closed 2 years ago

gglobalstep commented 2 years ago

Bug Description:

Blank screen is displayed when user clicks on "Add my products" on WooCommerce Home page after skipping the OBW.

This only happens if the OBW is skipped. It happens regardless of whether there are existing products.

Environment:

Woocommerce Version : WooCommerce 5.9.0 Wordpress version: 5.8.2

PC: Windows 10 Firefox(Version 94.0.1) Chrome (Version 96.0.4664.45)

Steps To Reproduce:

  1. Create any test site using JN site.
  2. Install and activate all the required plugins.
  3. Install and activate WooCommerce 5.9.0.
  4. Skip OBW.
  5. Go To Woocommerce>>Home page.
  6. Click "Add my products".
  7. After the page is reloaded "Blank Screen" is observed.

Actual Result:

Blank screen is displayed after clicking on "Add Products" option on WooCommerce Home page.

Expected Result:

After clicking on "Add my products" the page should be reloaded successfully without any "Blank Screen".

Video:

https://user-images.githubusercontent.com/41110392/141807058-9cb7c299-636f-44f2-922f-b4be5357f683.mp4

Isolating the problem (mark completed items with an [x]):

` ### WordPress Environment ### WC Version: 5.9.0 REST API Version: ✔ 5.9.0 WC Blocks Version: ✔ 6.1.0 Action Scheduler Version: ✔ 3.3.0 WC Admin Version: ✔ 2.8.0 Log Directory Writable: ✔ WP Version: 5.8.2 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: ✔ WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Apache/2.4.51 (Unix) OpenSSL/1.0.2g PHP Version: 7.4.25 PHP Post Max Size: 1 GB PHP Time Limit: 30 PHP Max Input Vars: 5000 cURL Version: 7.47.0 OpenSSL/1.0.2g SUHOSIN Installed: – MySQL Version: 5.7.33-0ubuntu0.16.04.1-log Max Upload Size: 512 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 5.9.0 WC Database Prefix: wp_ Total Database Size: 3.96MB Database Data Size: 2.50MB Database Index Size: 1.46MB wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_actions: Data: 0.02MB + Index: 0.13MB + Engine InnoDB wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_options: Data: 1.48MB + Index: 0.06MB + Engine InnoDB wp_postmeta: Data: 0.13MB + Index: 0.06MB + Engine InnoDB wp_posts: Data: 0.06MB + Index: 0.06MB + Engine InnoDB wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ### Post Type Counts ### attachment: 25 page: 7 post: 2 product: 19 product_variation: 7 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (4) ### Query Monitor: by John Blackbourn – 3.7.1 Companion Plugin: by Osk – 1.18 Jetpack: by Automattic – 10.3 WooCommerce: by Automattic – 5.9.0 ### Inactive Plugins (2) ### Akismet Anti-Spam: by Automattic – 4.2.1 Hello Dolly: by Matt Mullenweg – 1.7.2 ### Dropin Plugins (1) ### db.php: Query Monitor Database Class ### Settings ### API Enabled: – Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: woocommerce/woocommerce#6 - /shop/ Cart: woocommerce/woocommerce#7 - /cart/ Checkout: woocommerce/woocommerce#8 - /checkout/ My account: woocommerce/woocommerce#9 - /my-account/ Terms and conditions: ❌ Page not set ### Theme ### Name: Twenty Twenty-One Version: 1.4 Author URL: https://wordpress.org/ Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: – ### Action Scheduler ### Complete: 24 Oldest: 2021-11-15 13:44:01 +0000 Newest: 2021-11-15 13:44:03 +0000 ### Status report information ### Generated at: 2021-11-15 15:08:12 +00:00 `
mattsherman commented 2 years ago

This is a WooCommerce Admin issue, so I'm going to transfer it to the woocommerce-admin repo so it can be investigated further by the WCA devs.

mattsherman commented 2 years ago

I believe this is because the code is looking at the product types data from the profiler to determine if subscriptions were selected, which was never set.