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woocommerce / woocommerce-blocks

(Deprecated) This plugin has been merged into woocommerce/woocommerce
https://wordpress.org/plugins/woo-gutenberg-products-block/
GNU General Public License v3.0
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local pickup has weird $0.00 crossed out?! #4154

Closed suze-it closed 3 years ago

suze-it commented 3 years ago

What do you like about the Cart & Checkout blocks?

I love the checkout blocks!

What do you think is missing from the Cart & Checkout blocks?

I don't understand why the "Local Pickup" shipping method has the $0.00 crossed out when it is selected. Can you help me remove that? On this screen snapshot you can see that it's surrounded by <del> </del> shippingPrices

ralucaStan commented 3 years ago

Hi there @suze-it, thank you for reaching out.

I was not able to reproduce your bug, so I need to know more details about your setup.

suze-it commented 3 years ago

I'm using Cakecious theme. I checked those settings and there is no "del" tags in the name. This snippit shows what the 'crossed out' description of mine means... it's visible here on the shopping cart. On the checkout page it shows the "del" tags.

cartlocalsnippit

suze-it commented 3 years ago

I noticed that the debug code show the del tags in it...

localpickupcode

mikejolley commented 3 years ago

Please post the report from WooCommerce > Status. This is almost certainly a plugin conflict because as far as I am aware, shipping costs are never "on sale", which the strike out indicates. I think something is filtering the display value for the cost.

suze-it commented 3 years ago

@mikejolley I don't know which report/log you are referring to. Sorry, can you tell me exactly what I can post that will be helpful? I think something is doing the filtering too. It's weird since if "Local pickup" is NOT selected, the strike out does not appear. It appears on both the cart and checkout pages. This is what it looks like on the Checkout page with WooCommerce Checkout Blocks.

checkoutslocalpickupstrikeout

ralucaStan commented 3 years ago

Hi @suze-it, about the System Status report, instructions on how to provide that can be found at this URL: https://docs.woocommerce.com/document/understanding-the-woocommerce-system-status-report/#section-1.

Do you also have a stagging site we could take a look at? If so, did you try disabling other extensions to see if the issue is still present?

suze-it commented 3 years ago

Hi @ralucaStan . Thanks for the instructions on getting the status report. Here it is. My staging site is ckb.itb.mybluehost.me. I'm still troubleshooting the cause. Thank you for your help.

WordPress Environment

WordPress address (URL): http://ckb.itb.mybluehost.me Site address (URL): http://ckb.itb.mybluehost.me WC Version: 5.2.2 REST API Version: ✔ 5.2.2 WC Blocks Version: ✔ 5.0.0 Action Scheduler Version: ✔ 3.1.6 WC Admin Version: ✔ 2.1.5 Log Directory Writable: ✔ WP Version: 5.7.1 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: –

Server Environment

Server Info: Apache PHP Version: 7.2.34 PHP Post Max Size: 1 GB PHP Time Limit: 300 PHP Max Input Vars: 3000 cURL Version: 7.76.1 OpenSSL/1.1.1k

SUHOSIN Installed: – MySQL Version: 5.7.23-23 Max Upload Size: 512 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔

Database

WC Database Version: 5.2.2 WC Database Prefix: CNT Total Database Size: 37.45MB Database Data Size: 33.33MB Database Index Size: 4.12MB _CNT_woocommerce_sessions: Data: 0.09MB + Index: 0.00MB + Engine MyISAM _CNT_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB + Engine MyISAM _CNT_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM _CNT_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM _CNT_woocommerce_order_items: Data: 0.01MB + Index: 0.01MB + Engine MyISAM _CNT_woocommerce_order_itemmeta: Data: 0.09MB + Index: 0.05MB + Engine MyISAM _CNT_woocommerce_tax_rates: Data: 0.01MB + Index: 0.01MB + Engine MyISAM _CNT_woocommerce_tax_rate_locations: Data: 0.01MB + Index: 0.01MB + Engine MyISAM _CNT_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM _CNT_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM _CNT_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 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Post Type Counts

attachment: 173 custom_css: 2 customize_changeset: 10 kor_events: 1 nav_menu_item: 45 oembed_cache: 3 page: 41 post: 7 product: 1159 product_variation: 49 revision: 90 shop_order: 27 tribe_events: 2 tribe_organizer: 1 tribe_rsvp_attendees: 1 tribe_rsvp_tickets: 1 tribe_venue: 2 tt_project: 8 tt_testimonial: 4 wpcf7_contact_form: 5 wpforms: 1

Security

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Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5)

Connected to WooCommerce.com: –

WC Pages

Shop base: #2467 - /shop/ Cart: #2468 - /cart/ Checkout: ❌ Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block. My account: #2470 - /my-account/ Terms and conditions: ❌ Page not set

Theme

Name: Cakecious Version: 5.1 Author URL: https://bolvo.com/ Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔

Templates

Archive Template: Your theme has a woocommerce.php file you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: cakecious/woocommerce/content-product.php cakecious/woocommerce/content-single-product.php cakecious/woocommerce/loop/loop-end.php cakecious/woocommerce/loop/loop-start.php cakecious/woocommerce/loop/orderby.php cakecious/woocommerce/loop/result-count.php

Action Scheduler

Complete: 267 Oldest: 2021-05-06 19:00:36 +0000 Newest: 2021-05-08 18:28:17 +0000

Pending: 7 Oldest: 2021-05-09 06:09:42 +0000 Newest: 2021-05-13 21:33:41 +0000

Status report information

Generated at: 2021-05-08 18:42:24 +00:00 `

mikejolley commented 3 years ago

I see you're using some other rates like Table Rates - I wonder if the actual Local Pickup (dedicated) shipping method is being used here, or if it's setup as a table rate instead or similar? Perhaps a method which lets you input multiple costs per rate like weight based shipping?

suze-it commented 3 years ago

Thanks @mikejolley for the suggestion. I deactivated the WooCommerce Table Rates Shipping since I'm using the EasyPost Shipping PRO for WooCommerce to do my shipping. That didn't affect it and it's still acting weird.

Aljullu commented 3 years ago

Thanks for coming back to us @suze-it. Figuring out which plugin is causing the issue might a bit laborious but shouldn't be difficult. You will need to deactivate all plugins except WooCommerce + WooCommerce Blocks and verify that Local pickup shows up correctly. After that, you can reactivate all other plugins one-by-one and repeat the testing until you find which plugin is causing the issue. Once you know it, I suggest contacting the developers to let them know about it.

We have some information about how to debug plugin conflicts in this docs page:

https://docs.woocommerce.com/document/how-to-test-for-conflicts/

Before doing the conflict testing, we recommend making a backup of your site or doing the testing in a staging site so your production site is not affected.

Hope that helps!

nerrad commented 3 years ago

I'm going to close this issue because there currently isn't anything actionable on our end and it's been 13 days since the last response. If anything has changed that gives more information for helping to reproduce this then please add it to the issue. Thanks!