Can not open order single order page

spreadzz commented 3 years ago

Describe the bug We can not access the single order page for orders made through Amazon Pay. The page is blank (grey) and only shows the title of the Order. On further investigation we found that on the PHP error log, the plugin throughs this error: PHP Fatal error: Uncaught Exception: Access to OffAmazonPayments.GetBillingAgreementDetails is denied in /var/www/commentary.org/wp-content/plugins/woocommerce-gateway-amazon-payments-advanced/includes/legacy/class-wc-gateway-amazon-payments-advanced-subscriptions-legacy.php:428 nStack trace:n#0 /var/www/commentary.org/wp-content/plugins/woocommerce-gateway-amazon-payments-advanced/includes/legacy/class-wc-gateway-amazon-payments-advanced-subscriptions-legacy.php(369): WC_Gateway_Amazon_Payments_Advanced_Subscriptions_Legacy->handle_generic_api_response_errors() n#1 /var/www/commentary.org/wp-content/plugins/woocommerce-gateway-amazon-payments-advanced/includes/legacy/class-wc-gateway-amazon-payments-advanced-subscriptions-legacy.php(817): WC_Gateway_Amazon_Payments_Advanced_Subscriptions_Legacy->get_billing_agreement_details() n#2 /var/www/commentary.org/wp-content/plugins/woocommerce-gateway-amazon-payments-advanced/includes/legacy/class-wc-gateway-amazon-payments-advanced-subscriptio

To Reproduce Steps to reproduce the behavior:

Log in to WP admin
Click on Woocommerce from menu
Click on Orders
Click on a order made through Amazon Pay

Screenshots

Expected behavior It should open and show the single order page same as the other plugins/

Isolating the problem (mark completed items with an [x]):

[X] I have deactivated other plugins and confirmed this bug occurs when only the extension is active.
[X ] I can reproduce this bug consistently using the steps above.

WordPress Environment

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The core version is 3.4.0 beck-and-stone/woocommerce/checkout/cart-errors.php beck-and-stone/woocommerce/checkout/form-checkout.php beck-and-stone/woocommerce/checkout/form-coupon.php beck-and-stone/woocommerce/checkout/form-login.php beck-and-stone/woocommerce/checkout/form-pay.php version 3.4.0 is out of date. The core version is 5.2.0 beck-and-stone/woocommerce/checkout/form-shipping.php beck-and-stone/woocommerce/checkout/review-order.php version 3.8.0 is out of date. The core version is 5.2.0 beck-and-stone/woocommerce/checkout/terms.php beck-and-stone/woocommerce/checkout/thankyou.php beck-and-stone/woocommerce/content-product.php beck-and-stone/woocommerce/content-single-product.php beck-and-stone/woocommerce/emails/admin-new-order.php beck-and-stone/woocommerce/emails/customer-new-account.php beck-and-stone/woocommerce/emails/customer-reset-password.php authentic/woocommerce/global/quantity-input.php beck-and-stone/woocommerce/myaccount/dashboard.php beck-and-stone/woocommerce/myaccount/downloads.php beck-and-stone/woocommerce/myaccount/form-add-payment-method.php beck-and-stone/woocommerce/myaccount/form-edit-account.php beck-and-stone/woocommerce/myaccount/form-edit-address.php beck-and-stone/woocommerce/myaccount/form-login.php beck-and-stone/woocommerce/myaccount/form-lost-password.php beck-and-stone/woocommerce/myaccount/form-reset-password.php beck-and-stone/woocommerce/myaccount/lost-password-confirmation.php beck-and-stone/woocommerce/myaccount/my-account.php beck-and-stone/woocommerce/myaccount/orders.php beck-and-stone/woocommerce/single-product/add-to-cart/variable.php beck-and-stone/woocommerce/single-product.php Outdated Templates: ❌ Learn how to update ### Subscriptions ### WCS_DEBUG: ✔ No Subscriptions Mode: ✔ Live Subscriptions Live URL: https://www.commentary.org Subscription Statuses: wc-active: 12565 wc-expired: 16194 wc-pending-cancel: 261 wc-on-hold: 6191 wc-cancelled: 7648 WooCommerce Account Connected: ✔ Yes Active Product Key: ✔ Yes Custom Retry Rules: ✔ No Custom Retry Rule Class: ✔ No Custom Raw Retry Rule: ✔ No Custom Retry Rule: ✔ No Retries Migration Status: ✔ Completed Report Cache Enabled: ❌ No Cache Update Failures: ❌ 3 failure ### Store Setup ### Country / State: United States (US) — New York ### Subscriptions by Payment Gateway ### other: wc-active: 1 wc-cancelled: 7 wc-on-hold: 23 Braintree CC Gateway: wc-active: 7036 wc-cancelled: 4744 wc-expired: 61 wc-on-hold: 2050 wc-pending-cancel: 181 Braintree Apple Pay Gateway: wc-active: 348 wc-cancelled: 250 wc-expired: 1 wc-on-hold: 112 wc-pending-cancel: 7 Braintree PayPal Gateway: wc-active: 2109 wc-cancelled: 1647 wc-expired: 5 wc-on-hold: 412 wc-pending-cancel: 67 Braintree Google Pay Gateway: wc-active: 144 wc-cancelled: 33 wc-on-hold: 5 wc-pending-cancel: 1 Braintree Venmo Gateway: wc-active: 15 wc-cancelled: 13 ### Payment Gateway Support ### Braintree Apple Pay Gateway: tokenization subscriptions products add_payment_method subscription_cancellation multiple_subscriptions subscription_amount_changes subscription_date_changes default_credit_card_form refunds pre-orders subscription_payment_method_change_admin subscription_reactivation subscription_suspension subscription_payment_method_change_customer wc_braintree_fees wc_braintree_subscriptions wc_braintree_subscriptions_change_payment_method wc_braintree_cart_checkout wc_braintree_banner_checkout wc_braintree_product_checkout wc_braintree_mini_cart Braintree Google Pay Gateway: tokenization subscriptions products add_payment_method subscription_cancellation multiple_subscriptions subscription_amount_changes subscription_date_changes default_credit_card_form refunds pre-orders subscription_payment_method_change_admin subscription_reactivation subscription_suspension subscription_payment_method_change_customer wc_braintree_fees wc_braintree_subscriptions wc_braintree_subscriptions_change_payment_method wc_braintree_cart_checkout wc_braintree_product_checkout wc_braintree_banner_checkout wc_braintree_mini_cart Braintree PayPal Gateway: tokenization subscriptions products add_payment_method subscription_cancellation multiple_subscriptions subscription_amount_changes subscription_date_changes default_credit_card_form refunds pre-orders subscription_payment_method_change_admin subscription_reactivation subscription_suspension subscription_payment_method_change_customer wc_braintree_fees wc_braintree_subscriptions wc_braintree_subscriptions_change_payment_method wc_braintree_cart_checkout wc_braintree_banner_checkout wc_braintree_product_checkout wc_braintree_mini_cart Braintree Venmo Gateway: tokenization subscriptions products add_payment_method subscription_cancellation multiple_subscriptions subscription_amount_changes subscription_date_changes default_credit_card_form refunds pre-orders subscription_payment_method_change_admin subscription_reactivation subscription_suspension subscription_payment_method_change_customer wc_braintree_fees wc_braintree_subscriptions wc_braintree_subscriptions_change_payment_method Braintree CC Gateway: tokenization subscriptions products add_payment_method subscription_cancellation multiple_subscriptions subscription_amount_changes subscription_date_changes default_credit_card_form refunds pre-orders subscription_payment_method_change_admin subscription_reactivation subscription_suspension subscription_payment_method_change_customer wc_braintree_fees wc_braintree_subscriptions wc_braintree_subscriptions_change_payment_method ### Subscriptions Gifting ### Gifted Subscriptions Count: 399 Subscriptions Gifting Template Theme Overrides: beck-and-stone/woocommerce/emails/new-recipient-customer.php beck-and-stone/woocommerce/emails/recipient-completed-renewal-order.php beck-and-stone/woocommerce/emails/recipient-new-initial-order.php ### Action Scheduler ### Canceled: 2 Oldest: 2051-06-14 19:00:00 -0500 Newest: 2051-06-15 19:00:00 -0500 Complete: 47,149 Oldest: 2021-07-21 02:27:49 -0400 Newest: 2021-08-20 00:33:59 -0400 Failed: 1,891 Oldest: 2016-07-20 16:22:28 -0400 Newest: 2021-07-14 20:10:58 -0400 Pending: 14,988 Oldest: 2021-08-20 00:38:02 -0400 Newest: 2065-01-28 07:00:00 -0500 ### WooCommerce Zapier ### Database Version: ✔ 13 Detailed Logging Enabled: Yes Legacy Mode Disabled: ✔ Yes SSL: ✔ Yes REST API Authentication Key(s): ❌ 0 Task History Record Count: ✔ 311 Webhook #1: Zapier #85996498 - Status: active - Trigger: subscription.created - Delivery Count (Last 30 Days): 311 ### Status report information ### Generated at: 2021-08-20 00:34:34 -04:00 ` ```

askleo commented 3 years ago

I have this same issue, and am disabling Amazon Pay. I suspect a deeper issue, as my customer's subscription payment is failing for reasons I cannot diagnose with this error in the way.

spreadzz commented 3 years ago

Why isn't anyone replying? It's been 18 days since I posted this issue... I feel that the developers should look into this as it is a serious CRITICAL issue. We can not access order details to check if they are ok nor to refund people.

kalessil commented 3 years ago

Thanks for the report @spreadzz, we are looking into the issue.

kalessil commented 3 years ago

@spreadzz, question: in a recent update we added a new Amazon Pay SDK support, did you migrate (update) the keys already?

spreadzz commented 3 years ago

@kalessil if you are referring to updating the Amazon Pay keys from settings, then yes. We updated those and the error was still there. For now on the production website we are using v1 of the plugin which works ok, until the issue with v2 is fixed.

spreadzz commented 3 years ago

Hello,

It’s been 2-3 months with no reply again. The issue is still there. And yes as I answered your previous e-mail we updated the keys. This issue seems too happen when orders made through amazon are declined. WP can not open the order page. It’s ridiculous you guys haven’t fixed this yet.

I am going to file another complaint with WooCommerce.

On 28 Sep 2021, at 11:02, Vladimir Reznichenko @.***> wrote:

@spreadzz https://github.com/spreadzz, question: in a recent update we added a new Amazon Pay SDK support, did you migrate (update) the keys already?

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/woocommerce/woocommerce-gateway-amazon-pay/issues/115#issuecomment-928952070, or unsubscribe https://github.com/notifications/unsubscribe-auth/ABVP2VB456FRT4B6O2RAT33UEFZBXANCNFSM5CPROSUA. Triage notifications on the go with GitHub Mobile for iOS https://apps.apple.com/app/apple-store/id1477376905?ct=notification-email&mt=8&pt=524675 or Android https://play.google.com/store/apps/details?id=com.github.android&referrer=utm_campaign%3Dnotification-email%26utm_medium%3Demail%26utm_source%3Dgithub.

woocommerce / woocommerce-gateway-amazon-pay

Can not open order single order page #115