thenbrent
commented
1 year ago If they would like to send the link for their customer to authenticate, they should be able to find it somewhere
This link is now available on the renewal order that requires payment. There is also an order action to allow the merchant to send the standard WC email to the customer:
Labelling this as "needs docs" to make sure this information is captured in docs. Once documented, it can be closed.
When a recurring payment requires authentication, the store owner may want to troubleshoot the situation manually. If they would like to send the link for their customer to authenticate, they should be able to find it somewhere - probably as an order note for the order that failed to renew due to customer authentication.