Verify that dispute needs response before saying so?

woocommerce / woocommerce-gateway-stripe

The official Stripe Payment Gateway for WooCommerce

https://wordpress.org/plugins/woocommerce-gateway-stripe/

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Verify that dispute needs response before saying so? #1233

Open dechov opened 4 years ago

dechov commented 4 years ago

When a new dispute event arrives, the order note that is added [code] says that "Response is needed." but this isn't true in 100% of cases (for instance, SEPA Direct Debit disputes are always closed immediately).

Should we be checking for needs_response or warning_needs_response status [doc] before messaging this to the merchant?

csmcneill commented 2 months ago

Cartes Bancaires disputes also fall into this realm, so work associated with https://github.com/woocommerce/woocommerce-gateway-stripe/issues/3001 is also impacted (cc @wjrosa). Please see pbUcTB-4VQ-p2 for more details.