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woocommerce / woocommerce-gateway-stripe

The official Stripe Payment Gateway for WooCommerce
https://wordpress.org/plugins/woocommerce-gateway-stripe/
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When Stripe is in live mode, no error messages are displayed on the checkout #1276

Open slash1andy opened 3 years ago

slash1andy commented 3 years ago

Describe the bug

When Stripe is in live mode, only a blank error message banner is displayed for any and all checkout errors. This includes general errors such as required fields, or more specific gateway ones. This only happens with the first example of the error, so if for instance you don't have a billing postal code, and get the error, and then you miss the postal code again, it will show the correct error message text the second time.

To Reproduce Steps to reproduce the behavior:

  1. Enable Stripe in live mode, testing will not produce the error.
  2. Go to checkout
  3. Cause an error on the checkout, such as no country, etc.
  4. See blank error message

Expected behavior

I expected the error message text to show.

Environment (please complete the following information):

WordPress address (URL): https://wootest2019.mystagingwebsite.com Site address (URL): https://wootest2019.mystagingwebsite.com WC Version: 4.3.1 REST API Version: ✔ 1.0.10 WC Blocks Version: ✔ 2.7.2 Action Scheduler Version: ✔ 3.1.6 WC Admin Version: ✔ 1.3.1 Log Directory Writable: ✔ WP Version: 5.4.2 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: ✔ ### Server Environment ### Server Info: nginx PHP Version: 7.2.31 PHP Post Max Size: 2 GB PHP Time Limit: 1200 PHP Max Input Vars: 6144 cURL Version: 7.70.0 OpenSSL/1.1.0l SUHOSIN Installed: – MySQL Version: 5.5.5-10.3.21-MariaDB-log Max Upload Size: 2 GB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 4.3.1 WC Database Prefix: wp_ Total Database Size: 299.83MB Database Data Size: 200.22MB Database Index Size: 99.61MB wp_woocommerce_sessions: Data: 0.20MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Data: 0.08MB + Index: 0.05MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 0.50MB + Index: 0.50MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_payment_tokens: Data: 0.47MB + Index: 0.16MB + Engine InnoDB wp_woocommerce_payment_tokenmeta: Data: 1.52MB + Index: 2.02MB + Engine InnoDB wp_woocommerce_log: Data: 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0.09MB + Engine InnoDB wpstg1_automatewoo_customer_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpstg1_automatewoo_events: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wpstg1_automatewoo_guests: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wpstg1_automatewoo_guest_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpstg1_automatewoo_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wpstg1_automatewoo_log_meta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB wpstg1_automatewoo_queue: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wpstg1_automatewoo_queue_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wpstg1_automatewoo_referrals: Data: 0.02MB + Index: 0.08MB + Engine InnoDB wpstg1_automatewoo_referral_advocate_keys: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpstg1_automatewoo_referral_invites: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wpstg1_automatewoo_unsubscribes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wpstg1_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 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Additional context

This has been hard to pin down for a long time, cropping up in a couple forum threads and tickets

v18 commented 3 years ago

Hey @slash1andy - I'm not sure I'm following these repro steps:

  1. Enable Stripe in live mode, testing will not produce the error.
  2. Go to checkout
  3. Cause an error on the checkout, such as no country, etc.
  4. See blank error message

In step 3 - what do you do when you cause an error on checkout? Do you fill out all the fields except one required field, fill in a real credit card, and then press the "Place order" button?

Could you share a screenshot of what you see in steps 3 and 4 please?

Thanks a lot!