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woocommerce / woocommerce-gateway-stripe

The official Stripe Payment Gateway for WooCommerce
https://wordpress.org/plugins/woocommerce-gateway-stripe/
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Shipping amount not passed to payment provider sometimes #1905

Closed Poolee closed 2 years ago

Poolee commented 3 years ago

Prerequisites (mark completed items with an [x]):

Issue Description: On multiple occasions, no discernible pattern, I have received payment for orders through the Stripe payment processor that didn't include the shipping cost. I have checked with support for the Stripe plugin I am using, however they tell me the issue is with WooCommerce not passing the total amount including shipping.

I expected to receive the [order_amount], but received [amount] instead which was minus the [Total Shipping].

I've included a NORMAL payment for comparison, where [amount] = [order_amount]. No coupons have been used.

Cheers Paul

eh_stripe_pay_live-2021-09-15-fcf5cdbefed09416cf72ae34fbe3e4b0.log eh_stripe_pay_live-2021-08-20-fcf5cdbefed09416cf72ae34fbe3e4b0.log eh_stripe_pay_live-2021-09-01-fcf5cdbefed09416cf72ae34fbe3e4b0 - NORMAL.log eh_stripe_pay_live-2021-09-04-fcf5cdbefed09416cf72ae34fbe3e4b0.log

juliaamosova commented 3 years ago

Hi @Poolee,

Thank you for reporting the issue. It looks like the issue is on the WooCommerce Stripe side of things which is being developed in another repository: https://github.com/woocommerce/woocommerce-gateway-stripe.

I am going to move your bug report there so that the right team could take a look further.

Poolee commented 3 years ago

@juliaamosova, hi I am using 'Stripe Payment Gateway for WooCommerce ( Basic )' by WebToffee, not WooCommerce's own Stripe plugin, so this needs to go back in woocommerce/woocommerce I believe.

WebToffee have already looked at the issue and have confirmed the problem is not with their plugin, but with the [amount] being passed through from WooCommerce.

Poolee commented 3 years ago

@juliaamosova, please review!

dougaitken commented 2 years ago

Hi @Poolee

I appreciate some time has passed since the original comment, thanks for your patience. As you mentioned in a later reply, this issue was a conflict with the 'Stripe Payment Gateway for WooCommerce ( Basic )' by WebToffee plugin.

If you're able to still replicate this and it happens using a default theme, this other Stripe plugin, and the latest core WooCommerce plugin, then one option would be to test with another payment gateway such as our own Stripe one, or a default one like Cash on Delivery.

If you still feel it is a bug, I'd recommend opening a new bug report GitHub Issue on the core WooCommerce repository and clearly stating that the issue is between WooCommerce and this third-party Stripe plugin, with details of why the core WooCommerce plugin is at fault.

Thanks,