thelogicwizards
commented
2 years ago 4927886-zd-woothemes is also affected by this bug
Closed thelogicwizards closed 2 months ago
thelogicwizards
commented
2 years ago 4927886-zd-woothemes is also affected by this bug
dougaitken
commented
2 years ago Possibly related #2154
anant1811
commented
2 years ago 5568521-zen too
kaushikasomaiya
commented
2 years ago 5702310-zen
User reports: 500 errors during checkout results into duplicate payments on Stripe.
Reaching out to Stripe support, they were told the following:
I can see that WooCommerce is using Idempotent requests which is good but they aren't using the same key between the same customer payments, this is why all the payment attempts that your customers make are passing as successful payments and as such, being double charged when they retry. This document might be helpful:
Brianmitchtay
commented
2 years ago Seeing another potential instance of this in 5720452-zen
wpniall
commented
2 years ago Another suspected case in 5742689-zen
Brianmitchtay
commented
1 year ago Another case of mysterious intermittent duplicate charges in 5766596-zen
Brianmitchtay
commented
1 year ago Looks like another case of this in 5837055-zen, charges coming through in triplicate. Asking for Stripe API request logs for more insight about idempotency keys and details about the multiple requests
avantegarde
commented
1 year ago @Brianmitchtay In 5837055-zen, all of the idempotency keys are different between the payment intents. However, they mentioned this is happening with three different payment gateways. So most likely not related to this bug.
jacoswan
commented
1 year ago Also seen in 6273878-zen
xue28
commented
1 year ago 6365165-zen
neilmccreadie
commented
1 year ago 6402513-zen
nicdwilson
commented
10 months ago 7595135-zd-a8c - intermittent duplicates on a really busy checkout. Potentially caused by a failure during checkout, but the duplication is not being picked up or prevented. A shopper commented:
When attempting to place an order I got an error message saying it couldn't be processed. I refreshed my connection and tried again and the payment went through. However, I then got two order confirmations.
While I'm logging it here, I think it may better be suited to https://github.com/woocommerce/woocommerce-gateway-stripe/issues/2785?
nicdwilson
commented
10 months ago Also relevant: https://github.com/woocommerce/woocommerce/issues/41527
mattallan
commented
2 months ago Hey all, I'm revisiting some older issues labelled with priority:high and believe we can close this one.
Since this issue was open, we've implemented Stripe's Payment Intents API and based on Stripe's docs and my understanding of payment intents, they're designed to handle duplicate payments by managing the payment lifecycle, including retries etc. This feature/advantage of using payment intents was also mentioned here:
If stores are still experiencing double charges while on the latest Stripe version, it most likely won't be related to the absence of idempotency keys in the request headers. What it's likely due to is an issue with us not saving the payment intent on the order after it was created/confirmed, or us not properly re-using the payment intent.
Given the new potential issues are different to this opened issue, I'm going to close this and recommend we open a new issue to investigate the cause.
Describe the bug
We’re doing POST
/payment_intentsand the code only set Idempotency Key for/chargesAPI.@shendy-a8c says: "I see that here idempotency key is set only for charges API. Why only that specific API? I also see request() calls get_headers() and get_headers() used to set header Idempotency-Key but removed."
Ref. Ticket: 4925328-zd-woothemes
To Reproduce Steps to reproduce the behavior: I'm unable to reproduce this as it happens sporadically.
Context: a customer got charged 3 times for a subscriptions renewal where it should only be once. Setting idempotency key is a way to prevent duplicate charges. It’s still not clear that the problem is because the lack of idempotency key but during our investigation, we wonder about the question I ask above.
Expected behavior
No duplicate charges when idempotency keys are assigned to
/payments-intentPOST actions.Environment:
System status report:
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Redirection: by John Godley – 5.2.3 Search Exclude: by Roman Pronskiy – 1.2.6 Simple 301 Redirects: by WPDeveloper – 2.0.6 Product Customer List for WooCommerce: by Kokomo – 3.0.4 Stripe Payment Transaction Title Settings: by Wolfiz Team – 1.1 Woo Coupon URL: by PersonalDiscount – 1.0.0 Abandoned Cart Lite for WooCommerce: by Tyche Softwares – 5.12.0 WooCommerce Admin: by WooCommerce – 3.3.2 WooCommerce Stripe Gateway: by WooCommerce – 6.3.0 WooCommerce Max Quantity: by Isabel Castillo – 1.5.2 WooCommerce Order Status Control: by SkyVerge – 1.14.0 WOOF - WooCommerce Products Filter: by realmag777 – 1.2.6.4 WooCommerce Subscriptions: by WooCommerce – 4.1.0 WooCommerce: by Automattic – 6.3.1 Yoast SEO Premium: by Team Yoast – 15.5 WP-Optimize - Clean, Compress, Cache: by David Anderson Ruhani Rabin Team Updraft – 3.2.3 ### Inactive Plugins (0) ### ### Dropin Plugins (1) ### advanced-cache.php: advanced-cache.php ### Settings ### API Enabled: ✔ Force SSL: ✔ Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) outofstock (outofstock-2) rated-1 (rated-1) rated-2 (rated-2) rated-2 (rated-2-2) rated-3 (rated-3) rated-4 (rated-4) rated-4 (rated-4-2) rated-5 (rated-5) Connected to WooCommerce.com: ✔ ### WC Pages ### Shop base: #3654 - /shop/ Cart: #3464 - /cart/ Checkout: #3465 - /checkout/ My account: #4917 - /my-account/ Terms and conditions: #3532 - /legal/ ### Theme ### Name: Enfold Child Version: 1.0 Author URL: http://www.kriesi.at Child Theme: ✔ Parent Theme Name: Enfold Parent Theme Version: 4.8.9.1 Parent Theme Author URL: https://kriesi.at WooCommerce Support: ✔ ### Templates ### Overrides: enfold-child/woocommerce/emails/admin-cancelled-order.php enfold-child/woocommerce/emails/admin-new-order.php ### Subscriptions ### WCS_DEBUG: ✔ No Subscriptions Mode: ✔ Live Subscriptions Live URL: https://jumpconsulting.net Subscriptions Template Theme Overrides: enfold-child/woocommerce/emails/customer-payment-retry.php Subscription Statuses: wc-active: 77 wc-expired: 117 wc-pending-cancel: 2 wc-pending: 1 wc-on-hold: 72 wc-cancelled: 244 WooCommerce Account Connected: ✔ Yes Active Product Key: ✔ Yes Custom Retry Rules: ✔ No Custom Retry Rule Class: ✔ No Custom Raw Retry Rule: ✔ No Custom Retry Rule: ✔ No Retries Migration Status: In-Progress Report Cache Enabled: ✔ Yes Cache Update Failures: ✔ 0 failure ### Store Setup ### Country / State: United States (US) — Arizona ### Subscriptions by Payment Gateway ### other: wc-cancelled: 64 wc-expired: 4 wc-on-hold: 5 Stripe: wc-active: 77 wc-cancelled: 159 wc-expired: 108 wc-on-hold: 61 wc-pending-cancel: 2 ### Payment Gateway Support ### Stripe: products refunds tokenization add_payment_method subscriptions subscription_cancellation subscription_suspension subscription_reactivation subscription_amount_changes subscription_date_changes subscription_payment_method_change subscription_payment_method_change_customer subscription_payment_method_change_admin multiple_subscriptions ### Action Scheduler ### Complete: 6,660 Oldest: 2022-03-07 15:00:46 +0000 Newest: 2022-04-06 15:40:45 +0000 Failed: 14 Oldest: 2018-01-01 10:00:00 +0000 Newest: 2018-11-01 10:01:30 +0000 Pending: 104 Oldest: 2022-04-06 15:55:45 +0000 Newest: 2027-03-14 15:08:04 +0000 ### Status report information ### Generated at: 2022-04-06 08:47:46 -07:00 `Additional context
woo-devs thread: p1649954264535539-slack-C7U3Y3VMY
fractal thread: p1650208215821769-slack-C01BZUL57SQ