jacoswan
commented
1 year ago Also reported in 6239561-zen - lost the merchant during fact-finding, so posting this for now and will update when they reply with additional info.
Their Subscription renewals are failing, apparently since updating Stripe.
04-27-2023 @ 07:06:53 - scheduled action 982377 (subscription payment) failed to finish processing after 300 seconds
With this error in the fatal-error log:
2023-04-27T07:08:39+00:00 CRITICAL Uncaught Error: Call to a member function get_meta() on bool in /home/customer/www/the_site.co.uk/public_html/wp-content/plugins/woocommerce-gateway-stripe/includes/compat/trait-wc-stripe-subscriptions.php:572
Stack trace:
#0 /home/customer/www/the_site.co.uk/public_html/wp-includes/class-wp-hook.php(308): WC_Stripe_Payment_Gateway->add_subscription_information_to_intent(Array, Object(Automattic\WooCommerce\Admin\Overrides\Order), Object(stdClass))
#1 /home/customer/www/the_site.co.uk/public_html/wp-includes/plugin.php(205): WP_Hook->apply_filters(Array, Array)
#2 /home/customer/www/the_site.co.uk/public_html/wp-content/plugins/woocommerce-gateway-stripe/includes/abstracts/abstract-wc-stripe-payment-gateway.php(1704): apply_filters('wc_stripe_gener...', Array, Object(Automattic\WooCommerce\Admin\Overrides\Order), Object(stdClass))
#3 /home/customer/www/the_site.co.uk/public_html/wp-content/plugins/woocommerce-gateway-stripe/includes/compat/trait-wc-stripe-subscriptions
in /home/customer/wwwthe_site.co.uk/public_html/wp-content/plugins/woocommerce-gateway-stripe/includes/compat/trait-wc-stripe-subscriptions.php on line 572Site features a child theme, code snippets plugin, caching, and importer though, so there's potential for conflict.
SSR:
```
`
### WordPress Environment ###
WordPress address (URL): https://www.the_site.co.uk
Site address (URL): https://www.the_site.co.uk
WC Version: 7.6.0
REST API Version: ✔ 7.6.0
WC Blocks Version: ✔ 9.8.4
Action Scheduler Version: ✔ 3.5.4
Log Directory Writable: ✔
WP Version: 6.2
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_GB
External object cache: ✔
### Server Environment ###
Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.85.0
OpenSSL/3.0.8
SUHOSIN Installed: –
MySQL Version: 5.7.39-42-log
Max Upload Size: 256 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔
### Database ###
WC Database Version: 7.6.0
WC Database Prefix: wp_
Total Database Size: 994.40MB
Database Data Size: 649.17MB
Database Index Size: 345.23MB
wp_woocommerce_sessions: Data: 2.02MB + Index: 0.05MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 15.52MB + Index: 4.33MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 102.63MB + Index: 58.16MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.09MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.16MB + Index: 0.16MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_410_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 30.14MB + Index: 21.13MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 12.11MB + Index: 11.06MB + Engine InnoDB
wp_bn_countries: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_bn_country_ip_addresses: Data: 7.52MB + Index: 2.52MB + Engine InnoDB
wp_bn_info_blurbs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_bn_ip_addresses: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_bn_spider_user_agents_keywords: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_bn_user_agents_keywords: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_bn_whitelisted_ip_addresses: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_bn_whitelisted_user_agents_keywords: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_commentmeta: Data: 0.27MB + Index: 0.27MB + Engine InnoDB
wp_comments: Data: 63.59MB + Index: 37.05MB + Engine InnoDB
wp_gdpr_request_records: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_layerslider: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_layerslider_drafts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_layerslider_revisions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_masterslider_options: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_masterslider_sliders: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_options: Data: 6.36MB + Index: 0.09MB + Engine InnoDB
wp_postmeta: Data: 316.86MB + Index: 154.33MB + Engine InnoDB
wp_posts: Data: 37.52MB + Index: 16.03MB + Engine InnoDB
wp_revslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders: Data: 0.03MB + Index: 0.00MB + Engine InnoDB
wp_revslider_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 27.55MB + Index: 22.06MB + Engine InnoDB
wp_users: Data: 1.52MB + Index: 0.91MB + Engine InnoDB
wp_wcpdf_invoice_number: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_wcpdf_packing_slip_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wcs_payment_retries: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 3.52MB + Index: 1.92MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 5.52MB + Index: 6.06MB + Engine InnoDB
wp_wc_order_stats: Data: 7.52MB + Index: 5.55MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 2.52MB + Index: 2.00MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_amazon_buyer_index: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_shipping_table_rates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_WP_SEO_404_links: Data: 0.52MB + Index: 0.30MB + Engine MyISAM
wp_WP_SEO_Cache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_WP_SEO_Redirection: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_WP_SEO_Redirection_LOG: Data: 0.07MB + Index: 0.01MB + Engine MyISAM
wp_yoast_indexable: Data: 1.06MB + Index: 0.09MB + Engine InnoDB
wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
wp_yoast_seo_meta: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
### Post Type Counts ###
attachment: 307
cookielawinfo: 7
edge: 10
employees: 3
mkhb_header: 1
nav_menu_item: 28
oembed_cache: 1
page: 38
post: 23
product: 25
product_variation: 40
revision: 731
shipment: 27327
shop_coupon: 10
shop_order: 55224
shop_order_refund: 606
shop_subscription: 798
wpcf7_contact_form: 1
wpcode: 4
### Security ###
Secure connection (HTTPS): ✔
Hide errors from visitors: ✔
### Active Plugins (37) ###
LayerSlider: by Kreatura Media – 7.6.8
All-in-One WP Migration Unlimited Extension: by ServMask – 2.49
All-in-One WP Migration: by ServMask – 7.73
Artbees Themes Captcha: by Jose Rodriguez – 1.0
Better Search Replace: by WP Engine – 1.4.2
Bot Nemesis: by Dan Anton & Gregory Ortiz – 1.6
Child Theme Generator: by Serafino Corriero – 2.2.7
Classic Editor: by WordPress Contributors – 1.6.3
Contact Form 7: by Takayuki Miyoshi – 5.7.6
Facebook for WooCommerce: by Facebook – 3.0.19
Flexible Shipping: by Octolize – 4.21.1
Gift Up!: by Gift Up! – 2.19.2
Health Check & Troubleshooting: by The WordPress.org community – 1.6.0
WPCode Lite: by WPCode – 2.0.10
WPBakery Page Builder (Modified Version): by Michael M - WPBakery.com – 6.10.0
Jupiter Core: by Artbees – 1.0.4
Jupiter Donut: by Artbees – 1.4.3
SiteGround Optimizer: by SiteGround – 7.3.1
Trustpilot-reviews: by Trustpilot – 2.5.914
Two Factor Authentication: by David Anderson
original plugin by Oskar Hane and enhanced by Dee Nutbourne – 1.14.14
GDPR Cookie Consent: by markwt – 2.0.1
WooCommerce Address Validation: by SkyVerge – 2.10.0
Codisto Channel Cloud: by Codisto – 1.3.65
DPD UK & DPD Local Labels and Tracking: by Octolize – 2.0.4
WooCommerce Amazon Pay: by WooCommerce – 2.4.1
WooCommerce Stripe Gateway: by WooCommerce – 7.3.0
WooCommerce Google Analytics Integration: by WooCommerce – 1.7.1
WooCommerce PayPal Payments: by WooCommerce – 2.0.4
PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.5.2
WooCommerce Protected Categories: by Barn2 Plugins – 2.6.1
WooCommerce Shipment Tracking: by WooCommerce – 2.3.1
WooCommerce Subscriptions: by WooCommerce – 5.0.1
WooCommerce: by Automattic – 7.6.0 (update to version 7.6.1 is available)
Yoast SEO: by Team Yoast – 20.6
410 for WordPress: by Samir Shah – 0.8.7
WP Crontrol: by John Blackbourn & contributors – 1.15.2
WP GDPR Fix Pro: by TEKNIKFORCE – 4.0
### Inactive Plugins (1) ###
User Role Editor: by Vladimir Garagulya – 4.63.3
### Dropin Plugins (1) ###
object-cache.php: Memcached
### Must Use Plugins (1) ###
Health Check Troubleshooting Mode: by – 1.7.2
### Settings ###
API Enabled: –
Force SSL: –
Currency: GBP (£)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)
Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)
Connected to WooCommerce.com: ✔
Enforce Approved Product Download Directories: –
Order datastore: WC_Order_Data_Store_CPT
### WC Pages ###
Shop base: #611 - /shop/
Basket: #613 - /cart/
Checkout: #616 - /checkout/
My account: #1431 - /my-account/
Terms and conditions: #1146 - /terms-conditions/
### Theme ###
Name: ChildTheme
Version: 1.0
Author URL:
Child Theme: ✔
Parent Theme Name: Jupiter
Parent Theme Version: 6.10.2
Parent Theme Author URL: http://themeforest.net/user/artbees
WooCommerce Support: ✔
### Templates ###
Overrides: jupiter/framework/admin/customizer/woocommerce/templates/cart/cart.php version 3.8.0 is out of date. The core version is 7.4.0
jupiter/framework/admin/customizer/woocommerce/templates/cart/proceed-to-checkout-button.php version 2.4.0 is out of date. The core version is 7.0.1
jupiter/framework/admin/customizer/woocommerce/templates/checkout/form-shipping.php
jupiter/framework/admin/customizer/woocommerce/templates/checkout/review-order.php
jupiter/framework/admin/customizer/woocommerce/templates/checkout/terms.php
jupiter/framework/admin/customizer/woocommerce/templates/global/quantity-input.php version 4.0.0 is out of date. The core version is 7.4.0
jupiter/framework/admin/customizer/woocommerce/templates/loop/add-to-cart.php
jupiter/framework/admin/customizer/woocommerce/templates/order/order-details-item.php
Outdated Templates: ❌
Learn how to update
### Subscriptions ###
WCS_DEBUG: ✔ No
Subscriptions Mode: ✔ Live
Subscriptions Live URL: https://www.the_site.co.uk
Subscriptions-core Library Version: 5.5.0
Subscription Statuses: wc-active: 128
wc-pending-cancel: 2
wc-pending: 2
wc-on-hold: 298
wc-cancelled: 368
WooCommerce Account Connected: ✔ Yes
Active Product Key: ✔ Yes
Report Cache Enabled: ✔ Yes
Cache Update Failures: ✔ 0 failure
### Store Setup ###
Country / State: United Kingdom (UK)
### Subscriptions by Payment Gateway ###
Amazon Pay: wc-active: 9
wc-cancelled: 6
wc-on-hold: 8
PayPal: wc-active: 11
wc-cancelled: 23
wc-on-hold: 7
other: wc-active: 2
wc-cancelled: 121
wc-on-hold: 82
wc-pending-cancel: 1
Stripe: wc-active: 94
wc-cancelled: 85
wc-on-hold: 103
wc-pending-cancel: 1
### Payment Gateway Support ###
Stripe: products
refunds
tokenization
add_payment_method
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
subscription_payment_method_change
subscription_payment_method_change_customer
subscription_payment_method_change_admin
multiple_subscriptions
Amazon Pay: products
refunds
subscriptions
subscription_date_changes
subscription_suspension
subscription_reactivation
subscription_cancellation
multiple_subscriptions
subscription_payment_method_change_customer
subscription_amount_changes
PayPal: refunds
products
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
subscription_payment_method_change
subscription_payment_method_change_customer
subscription_payment_method_change_admin
multiple_subscriptions
### WooCommerce PayPal Payments ###
Onboarded: ✔
Shop country code: GB
WooCommerce currency supported: ✔
Advanced Card Processing available in country: ✔
Pay Later messaging available in country: ✔
Webhook status: ✔
Vault enabled: ✔
Logging enabled: ✔
Reference Transactions: ✔
Used PayPal Checkout plugin: ✔
Tracking enabled: –
### Admin ###
Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page
Disabled Features: block-editor-feature-enabled
minified-js
new-product-management-experience
product-variation-management
settings
Daily Cron: ✔ Next scheduled: 2023-04-27 19:05:39 +00:00
Options: ✔
Notes: 131
Onboarding: completed
### Address Validation ###
Active Provider: Loqate (legacy - UK)
Configured: ✔
API Username:
Debug Mode: No
Geocode Addresses: No
Classify Addresses: No
Force Customer to look-up address via Postcode: No
### Action Scheduler ###
Complete: 50,006
Oldest: 2023-03-27 07:12:13 +0000
Newest: 2023-04-27 07:09:01 +0000
Failed: 335
Oldest: 2019-10-10 10:16:33 +0000
Newest: 2023-04-26 11:41:09 +0000
Pending: 147
Oldest: 2023-04-27 07:16:53 +0000
Newest: 2023-08-14 06:05:12 +0000
### Status report information ###
Generated at: 2023-04-27 07:09:58 +00:00
`
```
n9yty
ryanr14
Mxchael
stevewest15
AashikP
adxmeliora
imodouglas
glagonikas
xue28
pallavic27
foosantos
Describe the bug Getting the following error: scheduled action 334240 (subscription payment) failed to finish processing due to the following error: Uncaught Error: Call to a member function get_meta() on bool in /wp-content/plugins/woocommerce-gateway-stripe/includes/compat/trait-wc-stripe-subscriptions.php:572
To Reproduce Steps to reproduce the behavior: N/A
Expected behavior The renewal scheduled action to successfully go through.
Screenshots If applicable, add screenshots to help explain your problem.
Environment (please complete the following information):
Additional context N/A