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woocommerce / woocommerce-gateway-stripe

The official Stripe Payment Gateway for WooCommerce
https://wordpress.org/plugins/woocommerce-gateway-stripe/
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Error message not showing in My Account area, when a card is declined #2887

Open anastas10s-afk opened 4 months ago

anastas10s-afk commented 4 months ago

Describe the bug An error message, stating the decline reason, should appear on the front end. Yet, it appears only in the browser's console errors.

To Reproduce Steps to reproduce the behavior:

  1. Activate any of the TT2, TT3, TT4, or Storefront themes
  2. Activate any version of Stripe (tested with 7.8.1 to 7.9.2)
  3. Only WooCommerce activated
  4. Try adding a declined card
  5. No message appears on the front-end, in the My Account area.
  6. Go ahead with activating the New Checkout Experience, in Stripe
  7. See the error messages appear in the My Account area, when trying to add a declined card

Expected behavior An error info message to appear, instead.

Screenshots Without the new checkout experience active. Storefront:

Screenshot 2024-02-09 at 13 31 13

TT2:

Screenshot 2024-02-09 at 13 30 24

TT3:

Screenshot 2024-02-09 at 13 29 28

TT4:

Screenshot 2024-02-09 at 13 28 35

With the new checkout experience active. Storefront:

Screenshot 2024-02-09 at 13 47 21

TT4:

Screenshot 2024-02-09 at 13 48 09

Environment (please complete the following information):

WordPress Environment

WordPress address (URL): https://mystagingwebsite.com Site address (URL): https://mystagingwebsite.com WC Version: 8.5.2 REST API Version: ✔ 8.5.2 WC Blocks Version: ✔ 11.8.0-dev Action Scheduler Version: ✔ 3.7.1 Log Directory Writable: ✔ WP Version: 6.4.3 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: ✔

Server Environment

Server Info: nginx PHP Version: 8.2.15 PHP Post Max Size: 2 GB PHP Time Limit: 1200 PHP Max Input Vars: 6144 cURL Version: 8.4.0 OpenSSL/1.1.1w

SUHOSIN Installed: – MySQL Version: 10.4.26-MariaDB-log Max Upload Size: 2 GB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔

Database

WC Database Version: 8.5.2 WC Database Prefix: wp_ Total Database Size: 55.45MB Database Data Size: 36.40MB Database Index Size: 19.05MB wp_woocommerce_sessions: Data: 0.16MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 0.09MB + Index: 0.09MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vp_backup_wp_actionscheduler_actions: Data: 1.52MB + Index: 0.67MB + Engine InnoDB vp_backup_wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vp_backup_wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vp_backup_wp_actionscheduler_logs: Data: 1.52MB + Index: 0.41MB + Engine InnoDB vp_backup_wp_automatewoo_abandoned_carts: Data: 0.02MB + Index: 0.08MB + Engine InnoDB vp_backup_wp_automatewoo_customers: Data: 0.02MB + Index: 0.09MB + Engine InnoDB vp_backup_wp_automatewoo_customer_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB vp_backup_wp_automatewoo_guests: Data: 0.02MB + Index: 0.06MB + Engine InnoDB vp_backup_wp_automatewoo_guest_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB vp_backup_wp_automatewoo_logs: Data: 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1.52MB + Index: 0.08MB + Engine InnoDB vp_backup_wp_postmeta: Data: 1.52MB + Index: 0.63MB + Engine InnoDB vp_backup_wp_posts: Data: 3.52MB + Index: 0.13MB + Engine InnoDB vp_backup_wp_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB vp_backup_wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB vp_backup_wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB vp_backup_wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vp_backup_wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB vp_backup_wp_usermeta: Data: 0.14MB + Index: 0.03MB + Engine InnoDB vp_backup_wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB vp_backup_wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB vp_backup_wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vp_backup_wp_wc_bookings_availability: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vp_backup_wp_wc_bookings_availabilitymeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 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vp_backup_wp_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB vp_backup_wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB vp_backup_wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB vp_backup_wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB vp_backup_wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vp_backup_wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vp_backup_wp_wc_product_meta_lookup: Data: 0.05MB + Index: 0.09MB + Engine InnoDB vp_backup_wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vp_backup_wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vp_backup_wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vp_backup_wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vp_backup_wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB 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0.02MB + Index: 0.02MB + Engine InnoDB vp_backup_wp_woocommerce_sessions: Data: 0.13MB + Index: 0.02MB + Engine InnoDB vp_backup_wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vp_backup_wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB vp_backup_wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vp_backup_wp_woocommerce_square_customers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vp_backup_wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB vp_backup_wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_actionscheduler_actions: Data: 1.52MB + Index: 0.73MB + Engine InnoDB wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_logs: Data: 1.52MB + Index: 0.44MB + Engine InnoDB wp_automatewoo_abandoned_carts: Data: 0.02MB + Index: 0.08MB 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Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB __wp_woocommerce_square_customers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB __wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

Post Type Counts

attachment: 17 aw_workflow: 1 bookable_person: 2 custom_css: 1 global_product_addon: 1 jp_pay_product: 3 nav_menu_item: 9 page: 27 post: 46 product: 40 product_variation: 111 revision: 192 shop_coupon: 3 shop_order: 53 shop_order_refund: 5 shop_subscription: 4 wc_booking: 1 wp_global_styles: 2 wp_navigation: 1 wp_template: 3 wp_template_part: 1

Security

Secure connection (HTTPS): ✔ Hide errors from visitors: ✔

Active Plugins (6)

Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3.1 Jetpack Protect: by Automattic - Jetpack Security team – 2.0.0 Jetpack: by Automattic – 13.1.1 WooCommerce Stripe Gateway: by WooCommerce – 7.9.2 WooCommerce: by Automattic – 8.5.2 WP Rollback: by WP Rollback – 2.0.6

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advanced-cache.php: advanced-cache.php object-cache.php: Memcached

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Code Profiler (mu-plugin): by Jerome Bruandet – 1.0

Settings

API Enabled: – Force SSL: – Currency: EUR (€) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: booking (booking) bundle (bundle) composite (composite) external (external) grouped (grouped) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5)

Connected to Woo.com: ✔ Enforce Approved Product Download Directories: ✔ HPOS feature screen enabled: ✔ HPOS feature enabled: ✔ Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore HPOS data sync enabled: ✔

WC Pages

Shop base: #5 - /shop/ Cart: #6 - /cart/ Checkout: #7 - /checkout/ My account: #8 - /my-account/ Terms and conditions: ❌ Page not set

Theme

Name: Twenty Twenty-Four Version: 1.0 Author URL: https://wordpress.org Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ❌ Not declared

Templates

Overrides: –

Admin

Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks product-variation-management product-virtual-downloadable product-external-affiliate product-grouped remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page

Disabled Features: customize-store minified-js new-product-management-experience product-linked settings async-product-editor-category-field

Daily Cron: ✔ Next scheduled: 2024-02-10 07:33:28 +01:00 Options: ✔ Notes: 44 Onboarding: skipped

Action Scheduler

Canceled: 1 Oldest: 2024-02-07 13:31:30 +0100 Newest: 2024-02-07 13:31:30 +0100

Complete: 118 Oldest: 2024-01-09 18:36:55 +0100 Newest: 2024-02-08 16:19:50 +0100

Failed: 2,298 Oldest: 2023-06-08 12:06:57 +0200 Newest: 2024-01-19 10:49:18 +0100

Pending: 2 Oldest: 2024-02-09 15:06:26 +0100 Newest: 2024-02-18 10:49:18 +0100

Status report information

Generated at: 2024-02-09 13:57:03 +01:00

Additional context Reported here: https://wordpress.org/support/topic/error-message-not-showing-when-new-card-is-declined/

anastas10s-afk commented 4 months ago

7705483-zen

carolframen commented 4 months ago

7712178-zen