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woocommerce / woocommerce-gateway-stripe

The official Stripe Payment Gateway for WooCommerce
https://wordpress.org/plugins/woocommerce-gateway-stripe/
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SEPA not shown on checkout #3093

Open hesne opened 2 months ago

hesne commented 2 months ago

Describe the bug When go to checkout SEPA is not shown as payment option. SEPA is enabled in stripe and woocommerce

To Reproduce Steps to reproduce the behavior: Just go to checkout.

Environment (please complete the following information):

Additional context Disabled all other plugins. Bug still persists. Talked to stripe, they told me this is a bug in woocommerce stripe plugin.

a-danae commented 2 months ago

Hey @hesne, thanks for the report.

Following up with a few questions:

  1. Is the Legacy experience disabled on your site? You can find this setting at the bottom of the Stripe settings page, at /wp-admin/admin.php?page=wc-settings&tab=checkout&section=stripe&panel=settings

  2. You mentioned SEPA is enabled on Stripe. This means that this payment method is displayed as "Active" at https://dashboard.stripe.com/settings/payment_methods , correct? DkqQnb.png

  3. Is your store currency set to Euro?

  4. Is this happening in previous versions of the Stripe extension?

I can't replicate the problem on my end. SEPA is displayed as an available payment method on the checkout page for both the Legacy and the Updated experiences. So any further information you could provide on this would be helpful!

hesne commented 2 months ago

Thank you for answering. Question 1-3: yes Question 4: I've done a downgrade to the version before latest. Nothing changed.

When I activate the legacy feature sepa will show in checkout but I cannot enter an IBAN.

In my subscriptions I also cannot set the payment to sepa. All subscription has changed to manually. A nightmare!

a-danae commented 2 months ago

Thanks for the details @hesne !

In my subscriptions I also cannot set the payment to sepa. All subscription has changed to manually.

This behavior sounds similar to what's described in this other issue. Would you please confirm if that's the case? https://github.com/woocommerce/woocommerce-gateway-stripe/issues/3081