Describe the bug
We have an issue, when a customer creates a dispute on one of the renewal payments of a subscription and we lose the dispute, in addition to the affected renewal going to failed (which is expected behaviour), another renewal order goes to failed as well, im not sure why, if its because it has same amount or not, but we see this every time that this exact thing happens.
The only thing in the note is:
Order status changed from Processing to Failed.
October 28, 2024 at 5:59 pm [Delete note]
To Reproduce
Steps to reproduce the behavior:
Have a subscription with multiple renewals,
Dispute one of the renewals (not the latest one for example).
Merchant loses the renewal.
Expected behavior
The specific order should go to refunded/failed , not any other orders.
Screenshots
If applicable, add screenshots to help explain your problem.
Environment (please complete the following information):
Describe the bug We have an issue, when a customer creates a dispute on one of the renewal payments of a subscription and we lose the dispute, in addition to the affected renewal going to failed (which is expected behaviour), another renewal order goes to failed as well, im not sure why, if its because it has same amount or not, but we see this every time that this exact thing happens.
The only thing in the note is: Order status changed from Processing to Failed. October 28, 2024 at 5:59 pm [Delete note]
To Reproduce Steps to reproduce the behavior: Have a subscription with multiple renewals, Dispute one of the renewals (not the latest one for example). Merchant loses the renewal.
Expected behavior The specific order should go to refunded/failed , not any other orders.
Screenshots If applicable, add screenshots to help explain your problem.
Environment (please complete the following information):