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woocommerce / woocommerce-gateway-stripe

The official Stripe Payment Gateway for WooCommerce
https://wordpress.org/plugins/woocommerce-gateway-stripe/
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Payment Issue in 4.0.3 #481

Closed stevegrant1983 closed 6 years ago

stevegrant1983 commented 6 years ago

What I expected

Customer payment to be processed via Stripe.

What happened instead

Customer payment not processed, error message output:

No such source: {\"id\":\"src_1BnmNsEx4h4XoMce5zN9fgoJ\",\"card\":{\"exp_month\":12,\"exp_year\":2018,\"brand\":\"MasterCard\",\"card_automatically_updated\":false,\"country\":\"ES\",\"cvc_check\":\"pass\",\"funding\":\"debit\",\"last4\":\"9013\",\"three_d_secure\":\"optional\",\"address_line1_check\":null,\"address_zip_check\":null,\"tokenization_method\":null,\"dynamic_last4\":null},\"bitcoin\":\"\",\"flow\":\"none\",\"object\":\"source\",\"status\":\"chargeable\",\"type\":\"card\",\"usage\":\"reusable\"}

Steps to reproduce the issue

Proceed through checkout process, entering details as requested. Enter payment details on Stripe modal. Error message then displays.

Status Report

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WordPress Environment

Home URL: https://elephant.art Site URL: https://elephant.art WC Version: 3.2.6 Log Directory Writable: ✔ WP Version: 4.9.2 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: en_US

Server Environment

Server Info: nginx/1.12.2 PHP Version: 7.0.26 PHP Post Max Size: 8 MB PHP Time Limit: 30 PHP Max Input Vars: 1000 cURL Version: 7.29.0 NSS/3.28.4

SUHOSIN Installed: – Max Upload Size: 2 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ❌ Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected. DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔

Database

WC Database Version: 3.2.6 WC Database Prefix: wp_ MaxMind GeoIP Database: ✔ Total Database Size: 620.58MB Database Data Size: 439.88MB Database Index Size: 180.70MB wp_woocommerce_sessions: Data: 72.14MB + Index: 1.02MB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB wp_woocommerce_order_items: Data: 0.25MB + Index: 0.11MB wp_woocommerce_order_itemmeta: Data: 1.52MB + Index: 3.02MB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB wp_woocommerce_payment_tokens: Data: 0.05MB + Index: 0.02MB wp_woocommerce_payment_tokenmeta: Data: 0.08MB + Index: 0.09MB wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB wp_commentmeta: Data: 0.36MB + Index: 0.03MB wp_comments: Data: 2.52MB + Index: 1.50MB wp_duplicator_packages: Data: 0.02MB + Index: 0.02MB wp_failed_jobs: Data: 0.02MB + Index: 0.00MB wp_gf_addon_feed: Data: 0.02MB + Index: 0.02MB wp_links: Data: 0.02MB + Index: 0.02MB wp_mailchimp_carts: Data: 0.08MB + Index: 0.00MB wp_options: Data: 6.20MB + Index: 1.08MB wp_postmeta: Data: 246.75MB + Index: 149.64MB wp_posts: Data: 90.30MB + Index: 8.38MB wp_queue: Data: 0.02MB + Index: 0.00MB wp_redirection_404: Data: 3.02MB + Index: 2.14MB wp_redirection_groups: Data: 0.02MB + Index: 0.03MB wp_redirection_items: Data: 0.02MB + Index: 0.08MB wp_redirection_logs: Data: 0.05MB + Index: 0.08MB wp_rg_form: Data: 0.02MB + Index: 0.00MB wp_rg_form_meta: Data: 0.02MB + Index: 0.00MB wp_rg_form_view: Data: 0.02MB + Index: 0.03MB wp_rg_incomplete_submissions: Data: 0.02MB + Index: 0.02MB wp_rg_lead: Data: 0.02MB + Index: 0.03MB wp_rg_lead_detail: Data: 0.02MB + Index: 0.06MB wp_rg_lead_detail_long: Data: 0.02MB + Index: 0.00MB wp_rg_lead_meta: Data: 0.02MB + Index: 0.05MB wp_rg_lead_notes: Data: 0.02MB + Index: 0.03MB wp_smush_dir_images: Data: 0.02MB + Index: 0.03MB wp_termmeta: Data: 0.02MB + Index: 0.03MB wp_terms: Data: 1.52MB + Index: 3.03MB wp_term_relationships: Data: 3.52MB + Index: 1.41MB wp_term_taxonomy: Data: 1.52MB + Index: 1.98MB wp_usermeta: Data: 2.52MB + Index: 2.98MB wp_users: Data: 0.13MB + Index: 0.08MB wp_w3tc_cdn_queue: Data: 0.02MB + Index: 0.02MB wp_wc_gpf_render_cache: Data: 0.02MB + Index: 0.02MB wp_wfBadLeechers: Data: 0.02MB + Index: 0.00MB wp_wfBlockedIPLog: Data: 0.02MB + Index: 0.00MB wp_wfBlocks: Data: 0.02MB + Index: 0.02MB wp_wfBlocksAdv: Data: 0.02MB + Index: 0.00MB wp_wfConfig: Data: 0.06MB + Index: 0.00MB wp_wfCrawlers: Data: 0.02MB + Index: 0.00MB wp_wfFileMods: Data: 1.52MB + Index: 0.00MB wp_wfHits: Data: 1.52MB + Index: 0.27MB wp_wfHoover: Data: 0.02MB + Index: 0.02MB wp_wfIssues: Data: 0.02MB + Index: 0.00MB wp_wfLeechers: Data: 0.02MB + Index: 0.00MB wp_wfLockedOut: Data: 0.02MB + Index: 0.00MB wp_wfLocs: Data: 0.02MB + Index: 0.00MB wp_wfLogins: Data: 0.11MB + Index: 0.03MB wp_wfNet404s: Data: 0.02MB + Index: 0.02MB wp_wfReverseCache: Data: 0.02MB + Index: 0.00MB wp_wfScanners: Data: 0.02MB + Index: 0.00MB wp_wfStatus: Data: 0.13MB + Index: 0.09MB wp_wfThrottleLog: Data: 0.02MB + Index: 0.02MB wp_wfVulnScanners: Data: 0.02MB + Index: 0.00MB wp_woocommerce_gpf_google_taxonomy: Data: 1.52MB + Index: 0.00MB wp_yarpp_related_cache: Data: 1.38MB + Index: 2.81MB wp_yoast_seo_links: Data: 0.17MB + Index: 0.06MB wp_yoast_seo_meta: Data: 0.06MB + Index: 0.00MB

Post Type Counts

acf: 4 article: 1 attachment: 9790 nav_menu_item: 43 oembed_cache: 1 page: 20 post: 900 product: 73 product_variation: 22 revision: 11147 scheduled-action: 254 shop_coupon: 29 shop_order: 1235 shop_order_refund: 11 shop_subscription: 261 shop_webhook: 2 sidebar: 1 stores: 1 vecb_editor_buttons: 1

Security

Secure connection (HTTPS): ✔ Hide errors from visitors: ✔

Active Plugins (52)

Gravity Forms: by rocketgenius – 2.2.1.3 Admin Menu Editor: by Janis Elsts – 1.8.1 Advanced Custom Fields: by Elliot Condon – 4.4.12 Black Studio TinyMCE Widget: by Black Studio – 2.6.1 Admin Columns: by AdminColumns.com – 3.0.7 Convert Plus: by Brainstorm Force – 3.1.3 Cookie Law Info: by Richard Ashby – 1.5.3 Cron GUI: by Simon Wheatley – 1.03 Duplicate Post: by Enrico Battocchi – 3.2.1 Easy WP SMTP: by wpecommerce – 1.3.5 Edit Flow: by Daniel Bachhuber Scott Bressler Mohammad Jangda Automattic and others – 0.8.2

Elephant Convertor: by Tobias Russell – 1.0 Elephant Image Style Picker: by Steve Grant – 1.0 Elephant Most Popular: by Tobias Russell – 1.0 Elephant Pull Quote: by Toby Russell (99% derived from Simple Pull Quote by Toby Cryns) – 1.5 Feed Modifier: by Toby Russell – 1.0 Gravity Forms MailChimp Add-On: by rocketgenius – 4.2 MailChimp for WooCommerce: by MailChimp – 2.1.3 – Not tested with the active version of WooCommerce PixelYourSite PRO: by PixelYourSite – 6.3.5 – Not tested with the active version of WooCommerce Post Thumbnail Editor: by sewpafly – 2.4.8 Redirection: by John Godley – 3.0.1 Simple Tags: by Amaury BALMER – 2.4.7 Page Builder by SiteOrigin: by SiteOrigin – 2.6.2 SiteOrigin Widgets Bundle: by SiteOrigin – 1.11.3 SumoMe: by SumoMe – 1.27 Taxonomy Templated: by Tobias Russell – 1.0 TinyMCE Advanced: by Andrew Ozz – 4.6.7 User Role Editor: by Vladimir Garagulya – 4.39 W3 Total Cache: by Frederick Townes – 0.9.6 Widget Logic: by wpchefgadget alanft – 5.9.0

WooCommerce Address Validation: by SkyVerge – 2.2.0 – 2.3.0 is available – Not tested with the active version of WooCommerce WooCommerce Checkout Add-Ons: by SkyVerge – 1.11.0 – 1.12.0 is available – Not tested with the active version of WooCommerce WooCommerce Customer/Order CSV Export: by SkyVerge – 4.3.6 – 4.4.2 is available – Not tested with the active version of WooCommerce WooCommerce GoCardless Gateway: by WooCommerce – 2.4.4 – 2.4.7 is available – Not tested with the active version of WooCommerce WooCommerce PayPal Pro (Classic and PayFlow Editions) Gateway: by WooCommerce – 4.4.7 – 4.4.11 is available – Not tested with the active version of WooCommerce WooCommerce Stripe Gateway: by WooCommerce – 4.0.3 WooCommerce Google Analytics Pro: by SkyVerge – 1.3.4 – 1.3.6 is available – Not tested with the active version of WooCommerce WooCommerce One Page Checkout: by Prospress Inc. – 1.5.2 – 1.5.3 is available – Not tested with the active version of WooCommerce WooCommerce POS: by kilbot – 0.4.17 WooCommerce Price Based on Country Pro Add-on: by Oscar Gare – 2.1.2 – Not tested with the active version of WooCommerce WooCommerce Product Add-ons: by WooCommerce – 2.9.0 – 2.9.1 is available – Not tested with the active version of WooCommerce WooCommerce Google Product Feed: by Lee Willis – 7.1.5 – 7.4.2 is available – Not tested with the active version of WooCommerce WooCommerce Price Based on Country (Basic): by Oscar Gare – 1.6.22 WooCommerce Social Login: by SkyVerge – 2.3.1 – 2.4.0 is available – Not tested with the active version of WooCommerce WooCommerce Subscriptions: by Prospress Inc. – 2.2.8 – 2.2.16 is available – Not tested with the active version of WooCommerce WooCommerce Variation Swatches and Photos: by Lucas Stark – 3.0.3 – 3.0.5 is available – Not tested with the active version of WooCommerce WooCommerce Xero Integration: by WooCommerce – 1.7.9 – 1.7.10 is available – Not tested with the active version of WooCommerce WooCommerce: by Automattic – 3.2.6 WordPress Importer: by wordpressdotorg – 0.6.3 Yoast SEO Premium: by Team Yoast – 6.1.2 WP Smush Pro: by WPMU DEV – 2.7.3 Yet Another Related Posts Plugin: by Adknowledge – 4.4

Settings

API Enabled: ✔ Force SSL: ✔ Currency: GBP (£) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5)

WC Pages

Shop base: #7164 - /shop/ Cart: #7165 - /basket/ Checkout: #7166 - /checkout/ My account: #7167 - /my-account/ Terms and conditions: ❌ Page not set

Theme

Name: Elephant Website Theme Version: 1.0.0 Author URL: Child Theme: ✔ Parent Theme Name: UnderStrap Parent Theme Version: 0.6.2 – 0.7.0 is available Parent Theme Author URL: http://www.holgerkoenemann.de WooCommerce Support: ✔

Templates

Archive Template: Your theme has a woocommerce.php file you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: elephant/woocommerce/archive-product.php elephant/woocommerce/cart/cart-empty.php elephant/woocommerce/cart/cart-shipping.php version 3.1.0 is out of date. The core version is 3.2.0 elephant/woocommerce/cart/cart-totals.php elephant/woocommerce/cart/cart.php understrap/woocommerce/cart/mini-cart.php version 2.5.0 is out of date. The core version is 3.2.0 elephant/woocommerce/cart/proceed-to-checkout-button.php elephant/woocommerce/cart/shipping-calculator.php version 2.0.8 is out of date. The core version is 3.2.0 elephant/woocommerce/checkout/form-billing.php elephant/woocommerce/checkout/form-checkout.php elephant/woocommerce/checkout/form-coupon.php understrap/woocommerce/checkout/form-pay.php elephant/woocommerce/checkout/form-shipping.php elephant/woocommerce/checkout/payment-method.php elephant/woocommerce/checkout/payment.php elephant/woocommerce/checkout/review-order.php elephant/woocommerce/checkout/thankyou.php version 3.0.0 is out of date. The core version is 3.2.0 elephant/woocommerce/content-product.php elephant/woocommerce/content-single-product.php understrap/woocommerce/global/form-login.php elephant/woocommerce/global/quantity-input.php version 2.5.0 is out of date. The core version is 3.2.0 understrap/woocommerce/global/wrapper-end.php understrap/woocommerce/global/wrapper-start.php elephant/woocommerce/loop/add-to-cart.php elephant/woocommerce/loop/loop-end.php elephant/woocommerce/loop/loop-start.php elephant/woocommerce/loop/orderby.php elephant/woocommerce/loop/price.php elephant/woocommerce/loop/result-count.php elephant/woocommerce/myaccount/dashboard.php understrap/woocommerce/myaccount/downloads.php version 3.0.0 is out of date. The core version is 3.2.0 understrap/woocommerce/myaccount/form-edit-account.php understrap/woocommerce/myaccount/form-edit-address.php version 3.0.0 is out of date. The core version is 3.0.9 understrap/woocommerce/myaccount/form-login.php version 2.6.0 is out of date. The core version is 3.2.0 understrap/woocommerce/myaccount/form-lost-password.php understrap/woocommerce/myaccount/form-reset-password.php elephant/woocommerce/myaccount/my-account.php understrap/woocommerce/myaccount/my-address.php understrap/woocommerce/myaccount/my-orders.php understrap/woocommerce/myaccount/navigation.php elephant/woocommerce/myaccount/orders.php version 3.0.0 is out of date. The core version is 3.2.0 elephant/woocommerce/order/order-details-customer.php version 3.0.0 is out of date. The core version is 3.2.0 elephant/woocommerce/order/order-details-item.php elephant/woocommerce/order/order-details.php version 3.0.0 is out of date. The core version is 3.2.0 elephant/woocommerce/single-product/add-to-cart/simple.php elephant/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php elephant/woocommerce/single-product/price.php elephant/woocommerce/single-product/product-image.php understrap/woocommerce/single-product/product-thumbnails.php version 3.0.2 is out of date. The core version is 3.1.0 understrap/woocommerce/single-product/rating.php version 2.3.2 is out of date. The core version is 3.1.0 elephant/woocommerce/single-product/related.php understrap/woocommerce/single-product/review-rating.php version 3.0.0 is out of date. The core version is 3.1.0 elephant/woocommerce/single-product/short-description.php elephant/woocommerce/single-product.php

Outdated Templates: ❌Learn how to update

PBC Settings

Base location: GB Price Based On: billing Shipping: – Test mode: – Test country: – Currency format: [symbol][price]

Zone Pricing Euro Zone

slug: euro-zone name: Euro Zone countries: AT | BA | BE | BG | CH | CZ | DE | DK | EE | ES | FI | FR | GR | HR | HU | IE | IT | LI | LT | LU | LV | MC | ME | MK | MT | NL | NO | PL | PT | RO | SE | SI | SK | SM currency: EUR auto_exchange_rate: yes exchange_rate: 1.1405 currency_format: price_thousand_sep: , price_decimal_sep: . price_num_decimals: 2

Zone Pricing US Dollar Zone

slug: us-dollar-zone name: US Dollar Zone countries: CA | MX | PR | UM | US | VI currency: USD auto_exchange_rate: yes exchange_rate: 1.329 currency_format: price_thousand_sep: , price_decimal_sep: . price_num_decimals: 2

subscriptions

WCS_DEBUG: ✔ No Subscriptions Mode: ✔ Live

Customer/Order CSV Export

Order Export Format: default_one_row_per_item Customer Export Format: default Automatically Export Orders: disabled Automatically Export Customers: disabled `

roykho commented 6 years ago

This is a caching issue, you need to clear your cache on server level and/or plugin level.