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woocommerce / woocommerce-ios

WooCommerce iOS app
https://www.woocommerce.com/mobile
GNU General Public License v2.0
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No push notification for new order #10148

Closed reginabally closed 1 year ago

reginabally commented 1 year ago

Describe the bug Multiple reports of no push notification when a new order was placed in the store.

To Reproduce Steps to reproduce the behavior:

  1. Visit your test store and place an order
  2. Observe that no push notification is received on the device

Notes:

  1. Jetpack Sync doesn't seem to be an issue because the order can be found using MC Site Explorer tool.
  2. The app prompts the notification if we send a test push notification via the MC Push Notifications tool.

Expected behavior Push notification is sent when a new order is placed.

Isolating the problem (mark completed items with an [x]):

Mobile Environment Please include:

WordPress Environment

``` ` ### WordPress Environment ### WordPress address (URL): https://woo20210709.mystagingwebsite.com Site address (URL): https://woo20210709.mystagingwebsite.com WC Version: 7.8.1 REST API Version: ✔ 7.8.1 WC Blocks Version: ✔ 10.2.4 Action Scheduler Version: ✔ 3.5.4 Log Directory Writable: ✔ WP Version: 6.2.2 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: ✔ ### Server Environment ### Server Info: nginx PHP Version: 7.4.33 PHP Post Max Size: 2 GB PHP Time Limit: 1200 PHP Max Input Vars: 6144 cURL Version: 8.0.1 OpenSSL/1.1.1n SUHOSIN Installed: – MySQL Version: 5.5.5-10.4.25-MariaDB-log Max Upload Size: 2 GB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 7.8.1 WC Database Prefix: wp_ Total Database Size: 9.92MB Database Data Size: 6.43MB Database Index Size: 3.49MB wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_actions: Data: 0.06MB + Index: 0.13MB + Engine InnoDB wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_logs: Data: 0.06MB + Index: 0.03MB + Engine InnoDB wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_comments: Data: 0.05MB + Index: 0.09MB + Engine InnoDB wp_itsec_bans: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_itsec_dashboard_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_itsec_distributed_storage: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_itsec_fingerprints: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_itsec_geolocation_cache: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_itsec_lockouts: Data: 0.02MB + Index: 0.08MB + Engine InnoDB wp_itsec_logs: Data: 0.02MB + Index: 0.11MB + Engine InnoDB wp_itsec_mutexes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_itsec_opaque_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_itsec_temp: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_itsec_user_groups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_custom_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_dynamic_segment_filters: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_feature_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_mailpoet_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_mailpoet_mapping_to_external_entities: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_mailpoet_newsletter_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_newsletter_templates: Data: 2.52MB + Index: 0.00MB + Engine InnoDB wp_mailpoet_scheduled_tasks: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_mailpoet_scheduled_task_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_segments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_mailpoet_sending_queues: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_statistics_bounces: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_mailpoet_statistics_clicks: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB wp_mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_mailpoet_subscribers: Data: 0.02MB + Index: 0.13MB + Engine InnoDB wp_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_subscriber_segment: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_mailpoet_user_agents: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mo2f_network_blocked_ips: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_mo2f_network_email_sent_audit: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_mo2f_network_transactions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_mo2f_network_whitelisted_ips: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_mo2f_user_details: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_mo2f_user_login_info: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_options: Data: 1.06MB + Index: 0.06MB + Engine InnoDB wp_postmeta: Data: 0.27MB + Index: 0.22MB + Engine InnoDB wp_posts: Data: 0.11MB + Index: 0.06MB + Engine InnoDB wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_usermeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wc_admin_notes: Data: 0.09MB + Index: 0.00MB + Engine InnoDB wp_wc_admin_note_actions: Data: 0.08MB + Index: 0.02MB + Engine InnoDB wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_gc_activity: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_gc_cards: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_gc_cardsmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wpns_attack_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wpns_backup_report: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wpns_files_scan: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wpns_ip_rate_details: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wpns_malware_hash_file: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wpns_malware_scan_report: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wpns_malware_scan_report_details: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wpns_malware_skip_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wp_phpmyadmin_extension__errors_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_yoast_indexable: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB ### Post Type Counts ### attachment: 38 gift_card: 1 mailpoet_page: 1 page: 8 post: 4 product: 44 product_variation: 51 revision: 8 shop_coupon: 3 shop_order: 61 shop_order_refund: 3 wp_global_styles: 1 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (2) ### Jetpack: by Automattic – 12.3-beta WooCommerce: by Automattic – 7.8.1 ### Inactive Plugins (18) ### Akismet Anti-Spam: Spam Protection: by Automattic - Anti Spam Team – 5.2 Food Store - Online Food Delivery & Pickup: by WP Scripts – 1.4.7.3 iThemes Security: by iThemes – 8.1.6 MailPoet: by MailPoet – 4.20.0 miniOrange 2 Factor Authentication: by miniOrange – 5.7.1 Payment Plugins for Stripe WooCommerce: by Payment Plugins support@paymentplugins.com – 3.3.43 Variation Swatches for WooCommerce: by Emran Ahmed – 2.0.23 WCS staging: by mb – 1.0 wePOS - Point Of Sale (POS) for WooCommerce: by weDevs – 1.2.6 WooCommerce Admin: by WooCommerce – 3.3.2 WooCommerce Gift Cards: by WooCommerce – 1.16.1 WooCommerce Payments: by Automattic – 6.1.1 WooCommerce Shipping & Tax: by WooCommerce – 2.2.5 WooCommerce Smart Coupons: by StoreApps – 5.3.0 WooCommerce Stripe Gateway: by WooCommerce – 7.4.1 WooCommerce Subscriptions: by WooCommerce – 4.2.0 YITH WooCommerce Gift Cards: by YITH – 4.1.0 Yoast SEO: by Team Yoast – 20.10 ### Dropin Plugins (2) ### advanced-cache.php: advanced-cache.php object-cache.php: Memcached ### Settings ### API Enabled: – Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) gift-card (gift-card) grouped (grouped) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: – HPOS feature screen enabled: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: – ### WC Pages ### Shop base: #5 - / Cart: #6 - /cart/ Checkout: #7 - /checkout/ My account: #8 - /my-account/ Terms and conditions: ❌ Page not set ### Theme ### Name: Storefront Version: 4.3.0 Author URL: https://woocommerce.com/ Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: – ### Admin ### Enabled Features: activity-panels analytics product-block-editor coupons customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: core-profiler minified-js new-product-management-experience product-variation-management settings async-product-editor-category-field Daily Cron: ✔ Next scheduled: 2023-07-03 00:52:56 +00:00 Options: ✔ Notes: 163 Onboarding: skipped ### Action Scheduler ### Complete: 56 Oldest: 2023-06-02 09:42:45 +0000 Newest: 2023-07-02 02:15:09 +0000 Failed: 37 Oldest: 2023-02-15 01:22:54 +0000 Newest: 2023-06-02 09:42:55 +0000 Pending: 1 Oldest: 2023-07-03 00:44:46 +0000 Newest: 2023-07-03 00:44:46 +0000 ### Status report information ### Generated at: 2023-07-02 02:15:34 +00:00 ````
reginabally commented 1 year ago

More reports:

igotdes commented 1 year ago

Also reported in #6492208-zen, which is about an AT site. I noticed that the WooCommerce Analytics Jetpack module is not enabled for this user. I've asked them to enable it in case it helps.

Strangely, the WooCommerce Analytics Jetpack module is also disabled on my own AT test sites. I'll check the other tickets too.

/Edit:

Here's what I found for the WooCommerce Analytics Jetpack module for the above tickets:

So, it's probably not related.

joashrajin commented 1 year ago

We have app logs in 6495610-zd-woothemes

rachelmcr commented 1 year ago

In case anyone else runs across this issue, this isn't caused by the app itself. Discussion and followup here (internal ref): peaMlT-82-p2

jartes commented 1 year ago

Another report from an atomic site here: 6499289-zd-woothemes

Suggested activating the WooCommerce Analytics Jetpack module in case it helps.

reginabally commented 1 year ago

@jartes Thanks for reporting this! Can you please create a follow-up ticket and send it to the mobile queue so we can follow up with them when the issue is fixed on Jetpack? Thanks!

reginabally commented 1 year ago

Marking this as closed since the issue has been resolved in Jetpack 12.3. Ref: peaMlT-82-p2#comment-317