We have been alerted to an issue where users are experiencing difficulties when attempting to upload product images through the Android app. On the Android side, the issue was identified as a problem with private sites blocking image uploads (see peaMlT-zw) even with the correct bearer token. Users were not informed of this limitation, leading to confusion and frustration. This happens just on WP.com sites, since on self-hosted store it's not possible to put a store in the "private" state.
Impact
Reports have surfaced both in app reviews and comments on GitHub for Android, highlighting the problem:
"Great app overall, but image uploading from the device isn't working. Please address this. Even after the recent update, the issue persists, and notifications are also non-functional despite Jetpack being configured correctly." - App Review
"Image uploads from the device still aren't possible on the app. Kindly resolve this." - App Review
Given the parallel issue that was identified and resolved on the Android platform, I investigated this, and the iOS app faces a similar problem. We need to apply a fix similar to the one applied on Android here https://github.com/woocommerce/woocommerce-android/pull/11383
dangermattic
commented
2 weeks ago
Problem
We have been alerted to an issue where users are experiencing difficulties when attempting to upload product images through the Android app. On the Android side, the issue was identified as a problem with private sites blocking image uploads (see peaMlT-zw) even with the correct bearer token. Users were not informed of this limitation, leading to confusion and frustration. This happens just on WP.com sites, since on self-hosted store it's not possible to put a store in the "private" state.
Impact
Reports have surfaced both in app reviews and comments on GitHub for Android, highlighting the problem:
Next Step
Given the parallel issue that was identified and resolved on the Android platform, I investigated this, and the iOS app faces a similar problem. We need to apply a fix similar to the one applied on Android here https://github.com/woocommerce/woocommerce-android/pull/11383